Convoy L6 - 38.99 USD (5000K and 6000K) on Banggood!

Zulumoose · 2019-02-07T12:34:23.000Z

Just had a long chat with a Buffalo rep. Their attitude is disgusting.
They have added administration fees on top of the “customs fees” which they will only verify through their own Buffalo branded online documentation. I have told them they must either send me customs documents I can verify myself, or send the parcel back to Banggood. I also told them I will not be dealing with Banggood again because of their involvement and the way they choose to approach and deal with customers.

I hope they lose their Banggood account soon.
This kind of nonsense makes me feel sick, and very angry.

mic6 · 2019-02-07T14:18:41.000Z

I would not pay anything and would request full PayPal refund. You did not receive the package, that’s it. One thing I don’t understand, why do you have to deal with some company Buffalo? Did you choose the company as shipping method? Here in EU, we only pay customs fee to Post Office, Fedex or UPS and prior to that, we receive all paperwork. Btw, they request R54,90 (5 USD)? That’s weird.

mortuus · 2019-02-07T14:28:29.000Z

I asume thats because BG wrote a low value on the package perhaps? so based on what it says led flashlight 20$ example then they want 5$ fees? lol…

Zulumoose · 2019-02-07T14:31:08.000Z

I chose “Direct mail” as shipping method, as you can see at the bottom of the frame.
The BUF on the tracking number verifies that Banggood sent via these people.
I have only ever paid customs fees before to the post office, on collection of a package.
Banggood now have a contract with these people, apparently.

renton83 · 2019-02-07T14:38:28.000Z

I once paid extra on aliexpress for quick shipping and had the same experience. I got a shady text message demanding money or my package would be destroyed. I never responded because I assumed it was fake. So eventually the courrier shows up at my door and says I owe custom fees which literally cost the same amount as what I paid for the item! It seems that you are more likely to get nailed for customs and duty if you pay for the faster shipping which is insane.

Lightbringer · 2019-02-07T16:35:54.000Z

mic6:

I would not pay anything and would request full PayPal refund. You did not receive the package, that’s it. One thing I don’t understand, why do you have to deal with some company Buffalo? Did you choose the company as shipping method? Here in EU, we only pay customs fee to Post Office, Fedex or UPS and prior to that, we receive all paperwork. Btw, they request R54,90 (5 USD)? That’s weird.

“Dear PayPal. I didn’t get the light I ordered. Banggood is acting like Bangbad and not being responsive at all. Please give me back the money I paid for said light which I did not receive. Thank you.”

No?

mmalive · 2019-02-07T19:54:52.000Z

mortuus:

mmalive:

Come on guys. Stop complaining about customs fees. That is part of buying overseas especially China, Hong Hong.

FYI: At least you guys got Convoy L6. The one ordered for my friend since 1-12-2019 has not arrived or will never arrive. Mind you purchased WAY BEFORE CNY.

Also, I will wait until end of week. Then paypal/credit card claim coming.

it should arrive, if its sent out then its in hands of the postal service and couriers.

u can also go to www.packageradar.com and type in the tracking info and see what it says?

mortuus, the problem is NO tracking number (ordered on 1-12-2019) or updated information AT ALL. BG would have least sent some updated information to my e mail already. I still have the paypal transaction confirmation e mail and in my paypal purchase history records. As mentioned before I had problems with BG before. I only ordered this light for a good friend of mine. If this order has problems I will never order for anyone else from now on.

BTW, I have not ordered ever since my own orders was screwed up by BG.

Yokiamy · 2019-02-07T20:39:54.000Z

Wow, thats sad!
It looks like the quality of shipping of BG is dropping lately. I have ordered 50+ items from them and never had problems. Lately all my orders from them seem to have issues which cost me too much time to solve, as well ass a headache because of all the fuzz it brings to solve it. Plus the time it takes to wait for the item. GB on the other hand seems to improve on shipping, i think i will drop BG for now.

mortuus · 2019-02-08T08:53:10.000Z

mmalive:

mortuus:

mmalive:

Come on guys. Stop complaining about customs fees. That is part of buying overseas especially China, Hong Hong.

FYI: At least you guys got Convoy L6. The one ordered for my friend since 1-12-2019 has not arrived or will never arrive. Mind you purchased WAY BEFORE CNY.

Also, I will wait until end of week. Then paypal/credit card claim coming.

it should arrive, if its sent out then its in hands of the postal service and couriers.

u can also go to www.packageradar.com and type in the tracking info and see what it says?

mortuus, the problem is NO tracking number (ordered on 1-12-2019) or updated information AT ALL. BG would have least sent some updated information to my e mail already. I still have the paypal transaction confirmation e mail and in my paypal purchase history records. As mentioned before I had problems with BG before. I only ordered this light for a good friend of mine. If this order has problems I will never order for anyone else from now on.

BTW, I have not ordered ever since my own orders was screwed up by BG.

ok if u chose the normal free shipping then there is no tracking number. u just have to wait and see until it arrives.

djozz · 2019-02-08T11:20:35.000Z

That sounds like really shady practices by that Buffalo company Zulumoose. Good for them that you refused to pay, even if what they charge would be correct, the way they communicate with the customer is reason enough to get them out of business if you can influence that.
I hope you get your money back from Banggood!

mmalive · 2019-02-08T20:46:51.000Z

mortuus:

mmalive:

mortuus:

mmalive:

Come on guys. Stop complaining about customs fees. That is part of buying overseas especially China, Hong Hong.

FYI: At least you guys got Convoy L6. The one ordered for my friend since 1-12-2019 has not arrived or will never arrive. Mind you purchased WAY BEFORE CNY.

Also, I will wait until end of week. Then paypal/credit card claim coming.

it should arrive, if its sent out then its in hands of the postal service and couriers.

u can also go to www.packageradar.com and type in the tracking info and see what it says?

mortuus, the problem is NO tracking number (ordered on 1-12-2019) or updated information AT ALL. BG would have least sent some updated information to my e mail already. I still have the paypal transaction confirmation e mail and in my paypal purchase history records. As mentioned before I had problems with BG before. I only ordered this light for a good friend of mine. If this order has problems I will never order for anyone else from now on.

BTW, I have not ordered ever since my own orders was screwed up by BG.

ok if u chose the normal free shipping then there is no tracking number. u just have to wait and see until it arrives.

Yeah, I will wait another week before filing claim. Which will make it over 30 days since order date 1-12-2019.

eggoo · 2019-02-09T03:19:49.000Z

Light arrived today. Didn’t turn on, found out the ring near the tailcap was loose and causing the problem. Light works perfect after tightening up the ring.

Zulumoose · 2019-02-11T12:27:36.000Z

Still no feedback from Buffalo on either my email or phone call from last week.
Another call to them today had the same result, they are sticking to the line that I must just pay them, pointing to their own online Buffalo invoice as “evidence”, they won’t even acknowledge verbally whether they can produce any customs evidence.
Banggood responded via email in typical fashion, again showing no understanding of the problem at all.
I guess I am going to have to lodge a Paypal claim.

Edited to add - Paypal case is now lodged.

Banggood response below (from yesterday, before Paypal case lodged):-

Thank you for contacting us .

Regarding your order 60022464, we are sorry to see that your order was withheld by the Customs.for your request if you can pay tax from email sent by Buffaloex,we confirmed with our related colleagues that you can pay them from email you received ,for admin fee ,we kindly suggest you contact shipping companyBuffaloex whats it for first .

If you need any further information or assistance, please do not hesitate to contact us.

Best regards,

Nancyy

mortuus · 2019-02-11T12:15:11.000Z

that just sounds like a scam to me, tell that to banggood that doing so they lost a customer… thats not ok behavior on buffalos side at all…

is that how banggood think they will get happy customers , shipping via suspicious shipping companies ?

iwandutchy · 2019-02-12T15:13:58.000Z

Mine arrived last week……what a beast, I love it.
I was affraid that customs also would charged me, but the reason why I order frequently from Asia is that I never have to pay any extra tax…

I do when I order something from the States….like vitamines / supplements…strange tactics…

mortuus · 2019-02-12T15:20:06.000Z

iwandutchy:

Mine arrived last week……what a beast, I love it.
I was affraid that customs also would charged me, but the reason why I order frequently from Asia is that I never have to pay any extra tax…

I do when I order something from the States….like vitamines / supplements…strange tactics…

good to hear, i always buy with priority direct mail from there, it shipa via postnl so never customs for me so far 10+ orders.

Hellie112 · 2019-02-12T15:50:09.000Z

I never ship with PostNL because every time I do, I need to pay for storage costs (15€) (orders under 22€ are free from customs in the Netherlands)). But because they investigate the order I need to pay for storage cost. Maybe I was just unlucky with all my orders shipped by PostNL.

mortuus · 2019-02-12T16:07:10.000Z

ah okay, for me i gladly pay the smaller extra shipping price and i get the items quicker too then standard china mail… thats a big no no for me…

iwandutchy · 2019-02-12T16:59:43.000Z

Hellie112:

I never ship with PostNL because every time I do, I need to pay for storage costs (15€) (orders under 22€ are free from customs in the Netherlands)). But because they investigate the order I need to pay for storage cost. Maybe I was just unlucky with all my orders shipped by PostNL.

most shops write a lower amount of money on the package…that helps a lot :+1:

Hellie112 · 2019-02-12T18:17:21.000Z

iwandutchy:

most shops write a lower amount of money on the package…that helps a lot :+1:

I know, almost every CN seller does that. But customs still investigates the packages.
When they do the receiver needs to upload the receipt… (under 22€ is tax free, but I still have to pay for the “storage cost” to PostNL (€13)). Shipping it as a gift/low amount doesn’t change anything.