Convoy L6 - 38.99 USD (5000K and 6000K) on Banggood!

Yokiamy · 2019-02-07T20:39:54.000Z

Wow, thats sad!
It looks like the quality of shipping of BG is dropping lately. I have ordered 50+ items from them and never had problems. Lately all my orders from them seem to have issues which cost me too much time to solve, as well ass a headache because of all the fuzz it brings to solve it. Plus the time it takes to wait for the item. GB on the other hand seems to improve on shipping, i think i will drop BG for now.

mortuus · 2019-02-08T08:53:10.000Z

mmalive:

mortuus:

mmalive:

Come on guys. Stop complaining about customs fees. That is part of buying overseas especially China, Hong Hong.

FYI: At least you guys got Convoy L6. The one ordered for my friend since 1-12-2019 has not arrived or will never arrive. Mind you purchased WAY BEFORE CNY.

Also, I will wait until end of week. Then paypal/credit card claim coming.

it should arrive, if its sent out then its in hands of the postal service and couriers.

u can also go to www.packageradar.com and type in the tracking info and see what it says?

mortuus, the problem is NO tracking number (ordered on 1-12-2019) or updated information AT ALL. BG would have least sent some updated information to my e mail already. I still have the paypal transaction confirmation e mail and in my paypal purchase history records. As mentioned before I had problems with BG before. I only ordered this light for a good friend of mine. If this order has problems I will never order for anyone else from now on.

BTW, I have not ordered ever since my own orders was screwed up by BG.

ok if u chose the normal free shipping then there is no tracking number. u just have to wait and see until it arrives.

djozz · 2019-02-08T11:20:35.000Z

That sounds like really shady practices by that Buffalo company Zulumoose. Good for them that you refused to pay, even if what they charge would be correct, the way they communicate with the customer is reason enough to get them out of business if you can influence that.
I hope you get your money back from Banggood!

mmalive · 2019-02-08T20:46:51.000Z

mortuus:

mmalive:

mortuus:

mmalive:

Come on guys. Stop complaining about customs fees. That is part of buying overseas especially China, Hong Hong.

FYI: At least you guys got Convoy L6. The one ordered for my friend since 1-12-2019 has not arrived or will never arrive. Mind you purchased WAY BEFORE CNY.

Also, I will wait until end of week. Then paypal/credit card claim coming.

it should arrive, if its sent out then its in hands of the postal service and couriers.

u can also go to www.packageradar.com and type in the tracking info and see what it says?

mortuus, the problem is NO tracking number (ordered on 1-12-2019) or updated information AT ALL. BG would have least sent some updated information to my e mail already. I still have the paypal transaction confirmation e mail and in my paypal purchase history records. As mentioned before I had problems with BG before. I only ordered this light for a good friend of mine. If this order has problems I will never order for anyone else from now on.

BTW, I have not ordered ever since my own orders was screwed up by BG.

ok if u chose the normal free shipping then there is no tracking number. u just have to wait and see until it arrives.

Yeah, I will wait another week before filing claim. Which will make it over 30 days since order date 1-12-2019.

eggoo · 2019-02-09T03:19:49.000Z

Light arrived today. Didn’t turn on, found out the ring near the tailcap was loose and causing the problem. Light works perfect after tightening up the ring.

Zulumoose · 2019-02-11T12:27:36.000Z

Still no feedback from Buffalo on either my email or phone call from last week.
Another call to them today had the same result, they are sticking to the line that I must just pay them, pointing to their own online Buffalo invoice as “evidence”, they won’t even acknowledge verbally whether they can produce any customs evidence.
Banggood responded via email in typical fashion, again showing no understanding of the problem at all.
I guess I am going to have to lodge a Paypal claim.

Edited to add - Paypal case is now lodged.

Banggood response below (from yesterday, before Paypal case lodged):-

Thank you for contacting us .

Regarding your order 60022464, we are sorry to see that your order was withheld by the Customs.for your request if you can pay tax from email sent by Buffaloex,we confirmed with our related colleagues that you can pay them from email you received ,for admin fee ,we kindly suggest you contact shipping companyBuffaloex whats it for first .

If you need any further information or assistance, please do not hesitate to contact us.

Best regards,

Nancyy

mortuus · 2019-02-11T12:15:11.000Z

that just sounds like a scam to me, tell that to banggood that doing so they lost a customer… thats not ok behavior on buffalos side at all…

is that how banggood think they will get happy customers , shipping via suspicious shipping companies ?

iwandutchy · 2019-02-12T15:13:58.000Z

Mine arrived last week……what a beast, I love it.
I was affraid that customs also would charged me, but the reason why I order frequently from Asia is that I never have to pay any extra tax…

I do when I order something from the States….like vitamines / supplements…strange tactics…

mortuus · 2019-02-12T15:20:06.000Z

iwandutchy:

Mine arrived last week……what a beast, I love it.
I was affraid that customs also would charged me, but the reason why I order frequently from Asia is that I never have to pay any extra tax…

I do when I order something from the States….like vitamines / supplements…strange tactics…

good to hear, i always buy with priority direct mail from there, it shipa via postnl so never customs for me so far 10+ orders.

Hellie112 · 2019-02-12T15:50:09.000Z

I never ship with PostNL because every time I do, I need to pay for storage costs (15€) (orders under 22€ are free from customs in the Netherlands)). But because they investigate the order I need to pay for storage cost. Maybe I was just unlucky with all my orders shipped by PostNL.

mortuus · 2019-02-12T16:07:10.000Z

ah okay, for me i gladly pay the smaller extra shipping price and i get the items quicker too then standard china mail… thats a big no no for me…

iwandutchy · 2019-02-12T16:59:43.000Z

Hellie112:

I never ship with PostNL because every time I do, I need to pay for storage costs (15€) (orders under 22€ are free from customs in the Netherlands)). But because they investigate the order I need to pay for storage cost. Maybe I was just unlucky with all my orders shipped by PostNL.

most shops write a lower amount of money on the package…that helps a lot :+1:

Hellie112 · 2019-02-12T18:17:21.000Z

iwandutchy:

most shops write a lower amount of money on the package…that helps a lot :+1:

I know, almost every CN seller does that. But customs still investigates the packages.
When they do the receiver needs to upload the receipt… (under 22€ is tax free, but I still have to pay for the “storage cost” to PostNL (€13)). Shipping it as a gift/low amount doesn’t change anything.

tekwyzrd · 2019-02-16T20:38:42.000Z

Ordered a 3a L6 from banggood 1/29 $40.57 w/ ins. Received today.

Lens ar coating scratched and two emitter dies not working.

edit: sent photo above with message via bg site. email reply requested photos of shipping labels and video. i don’t understand why a video is necessary since it doesn’t provide any info not shown in the photo but sent it anyway.

mortuus · 2019-02-13T09:09:14.000Z

tekwyzrd:

Ordered a 3a L6 from banggood 1/29 $40.57 w/ ins. Received today.

:cry: Lens ar coating scratched and two emitter dies not working.

ahh that sucks i hope they will replace those clearly defective…

tekwyzrd · 2019-02-18T18:51:50.000Z

I reported the problem and the reply from banggood requested photos of shipping label and video. I sent them. Their next reply said video was too dark to see the problem and asking me to send another video. The camera was adjusted to allow the problem to be seen. With auto exposure settings the light produced by the L6 even on low prevents the problem from being photographed.

I sent the info to the banggood rep here via pm and hope for resolution.

mortuus · 2019-02-18T18:52:54.000Z

if they argue, just make a paypal claim and say light is defective… i hate when they do this nonsense…

Streamer · 2019-02-18T18:58:36.000Z

they think you’re tryin to screw em with some kind of trick photography surprised they just didn’t act dumb like they usually do. Maddening…

SwissFlashy · 2019-02-28T17:37:50.000Z

My Convoy L6 order from banggood in january got cancelled today, seems like they don’t want to sell you a L6 for such a low price. I have answered the Out-of-Stock-Email I got by choosing to wait another few weeks but they did cancel the order anyway and without notifying me by email. I will never order from Banggood again.

Zulumoose · 2019-03-05T10:08:10.000Z

Mine arrived yesterday, finally, after a long fight with Banggood and their local shipping partner Buffalo. Took forever to get them to send customs evidence and agree on final charges and delivery address, which they told me they had changed as per my instructions but didn’t.

The L6 is perfect, the usual Convoy high quality, performs flawlessly, only surprise is it didn’t come with spare O-rings or a lanyard, I don’t mind no lanyard but I don’t think I have ever received a quality light before without spare O-rings. Only accessory was the “tactical ring”.

As for Banggood and Buffalo, the misunderstandings, empty threats, outright lies, and bad service have left me very disappointed. I lodged a Paypal claim which I must now cancel as I received the goods, but I cannot seem to cancel it. I view the claim in the resolution centre, scroll through all updates, and only have the option to change the case type, not cancel or close.
What do I do now?