Don't buy Manker -- they don't support their products

Bwana · 2021-01-20T13:33:40.000Z

I sent them an Email about one I was having a problem with and they never responded .

jp9mm · 2021-01-20T15:20:38.000Z

Chatika vas Paus:

Another disappointment with EDC Muscle Combo. I received an E14 III without glass and with a poorly finished bezel. Manker assured that he would send a new one along with the glass. I got a message that they will send in a few days because they have to make a new bezel with my number.

When the first impressions of the group purchase waned. Manker hasn’t been here for about two months. During this time, I sent several messages here and by email. No response. Then they suddenly appeared to announce the release of a new flashlight. Still no answer.

Say what you want, but to me it looks like they came here for our money doing group buy and then disappeared. They only came back for more mentioning a new product.

Even if I would like to get rid of and sell this combo, no one will buy a poorly finished and incomplete flashlight.

Now I am wondering whether to open a dispute on PP (I have Buyer Protection until March 9), because this is probably the only thing I can do.

I give 1 chance for them to show they are fixing then I just go to dispute. Otherwise it just goes for months and they hope you go away

WalkIntoTheLight · 2021-01-20T15:36:18.000Z

jp9mm:

Chatika vas Paus:

Now I am wondering whether to open a dispute on PP (I have Buyer Protection until March 9), because this is probably the only thing I can do.

I give 1 chance for them to show they are fixing then I just go to dispute. Otherwise it just goes for months and they hope you go away

I’ve used PP disputes a few times, but only when I never received something. It’s a trivial dispute to win, in that case. I’ve never tried using it for warranty-type service. I figured it wouldn’t be worth the hassle with shipping and stuff like that. Is it easy?

Bwana · 2021-01-20T15:42:07.000Z

And they are sexist too , why not call it Womenker , or Personker .

Pavlo · 2021-01-20T15:48:43.000Z

Sorry to hear about your recent experience. I had an issue a while back and Manker was very responsive to getting back to me and resolving the issue.

zoulas · 2021-01-20T16:18:09.000Z

Guys, guys, guys, you cant win this.

If you dispute, yes you will likely win and you will be black listed from ever purchasing another product from them .

Like someone else said further up, if one out of ten lights you buy has a problem, you are ahead of the game.

ArtieT59 · 2021-01-20T16:28:12.000Z

To the OP- the evidence on blf seems to support your claims. I don’t own one but will stay weary as I have been recently browsing their site for a 14500 light…

jp9mm · 2021-01-20T16:40:16.000Z

WalkIntoTheLight:

jp9mm:

Chatika vas Paus:

Now I am wondering whether to open a dispute on PP (I have Buyer Protection until March 9), because this is probably the only thing I can do.

I give 1 chance for them to show they are fixing then I just go to dispute. Otherwise it just goes for months and they hope you go away

I’ve used PP disputes a few times, but only when I never received something. It’s a trivial dispute to win, in that case. I’ve never tried using it for warranty-type service. I figured it wouldn’t be worth the hassle with shipping and stuff like that. Is it easy?

Anything that arrives damaged, malfunctioning, missing parts, or not as described gets a dispute. That’s not a warranty issue. Warranty is a fall back if it fails outside of a dispute period.
If they don’t respond its a full refund, some will offer partial depending on issue but you won’t get anything if you don’t dispute.
NEVER send anything back without a prepaid return label (why pay for something they have to pay for?)

zoulas:

Guys, guys, guys, you ~~cant~~ can win this.

If you dispute, yes you will likely win and you will be black listed from ever purchasing anther product from them .

Like someone else said further up, if one out of ten lights you buy has a problem, you are ahead of the game.

FTFY, why is it a problem if they black list your paypal? if you really want to order from them again you could use a different payment method or order from another seller.
And its not certain they will do that anyways.

buyer ’ Hey guys you sold me a broken light bulb’
seller ‘oh yea!?? here’s your money back asshole, gtfo and never come back’
buyer ‘ummm ok?’

zoulas · 2021-01-20T16:41:29.000Z

jp9mm:

WalkIntoTheLight:

jp9mm:

Chatika vas Paus:

Now I am wondering whether to open a dispute on PP (I have Buyer Protection until March 9), because this is probably the only thing I can do.

I give 1 chance for them to show they are fixing then I just go to dispute. Otherwise it just goes for months and they hope you go away

I’ve used PP disputes a few times, but only when I never received something. It’s a trivial dispute to win, in that case. I’ve never tried using it for warranty-type service. I figured it wouldn’t be worth the hassle with shipping and stuff like that. Is it easy?

Anything that arrives damaged, malfunctioning, missing parts, or not as described gets a dispute.
If they don’t respond its a full refund, some will offer partial depending on issue but you won’t get anything if you don’t dispute.
NEVER send anything back without a prepaid return label (why pay for something they have to pay for?)

zoulas:

Guys, guys, guys, you ~~cant~~ can win this.

If you dispute, yes you will likely win and you will be black listed from ever purchasing anther product from them .

Like someone else said further up, if one out of ten lights you buy has a problem, you are ahead of the game.

FTFY, why is it a problem if they black list your paypal? if you really want to order from them again you could use a different payment method or order from another seller.
And its not certain they will do that anyways.

buyer ’ Hey guys you sold me a broken light bulb’
seller ‘oh yea!?? here’s your money back asshole, gtfo and never come back’
buyer ‘ummm ok?’

So even if you got burned from them , you would buy again. Just under a different name? So what happens when you run out of names or run out of credit cards?

For a $35 light you want customer service, technical support, a return policy, a money back guarantee, etc. Not happening. I think you are living in LALA land.

jp9mm · 2021-01-20T17:05:37.000Z

zoulas:

So even if you got burned from them , you would buy again. Just under a different name? So what happens when you run out of names or run out of credit cards?

For a $35 light you want customer service, technical support, a return policy, a money back guarantee, etc. Not happening. I think you are living in LALA land.

You’re the one who suggested to continue buying from them after getting screwed… now to the point where they screw you multiple times? I’d take my refund and stay away.

Not expecting your purchased product to be complete and function as advertised is the type of ’ LALA land’ customers bad business LOVE

Dalamar · 2021-01-20T17:04:43.000Z

varbos:

Sounds like typical Chinese aftersales support. It’s not exclusive to Manker unfortunately. Buy from a local store if you want a legit warranty.

Have to second this, and local stores offering a warranty just get screwed in your place…

Hugh_Johnson · 2021-01-20T17:07:38.000Z

Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

zoulas · 2021-01-20T17:11:29.000Z

Hugh Johnson:

Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

Its a flashlight, how can you not copy the design at least to some degree.

Pavlo · 2021-01-20T17:13:51.000Z

Hugh Johnson:

Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

No, the other way around actually. Manker’s designs were copied by Astrolux.

Hugh_Johnson · 2021-01-20T17:16:27.000Z

zoulas:

Hugh Johnson:

Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

Its a flashlight, how can you not copy the design at least to some degree.

I’m referring to outright copies. In some cases I’ve seen manufacturers for various brands release those lights under their own name. Or other outright theft of intellectual property. I’m not saying that happened here, I’m inquiring. I don’t care if it’s inexpensive or typical behaviour in China. I don’t want to do business with those companies.

Hugh_Johnson · 2021-01-20T17:16:46.000Z

Pavlo:

Hugh Johnson:

Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

No, the other way around actually. Manker’s designs were copied by Astrolux.

Gotcha. Thanks.

zoulas · 2021-01-20T17:19:57.000Z

Hugh Johnson:

zoulas:

Hugh Johnson:

Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

Its a flashlight, how can you not copy the design at least to some degree.

I’m referring to outright copies. In some cases I’ve seen manufacturers for various brands release those lights under their own name. Or other outright theft of intellectual property. I’m not saying that happened here, I’m inquiring. I don’t care if it’s inexpensive or typical behaviour in China. I don’t want to do business with those companies.

Does forget, in China they not only sell fake Apple products, they sell them in a fake Apple store. Copying LV and Prada handbags was done in the 90’s. They moved on to bigger and better now.

Lightbringer · 2021-01-20T17:44:16.000Z

Hugh Johnson:

zoulas:

Hugh Johnson:

Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

Its a flashlight, how can you not copy the design at least to some degree.

I’m referring to outright copies. In some cases I’ve seen manufacturers for various brands release those lights under their own name. Or other outright theft of intellectual property. I’m not saying that happened here, I’m inquiring. I don’t care if it’s inexpensive or typical behaviour in China. I don’t want to do business with those companies.

UTorch. Vaguely recall even their drivers said “MANKER” on them!

I even made repeated jokes when someone’d complain about Manker’s high prices, MAPs, refusal to offer coupons/discounts, etc., to not worry ’cause UTorch would come out with a cheaper copy in a few weeks. :smiling_imp:

Dalamar · 2021-01-20T17:48:02.000Z

zoulas:

Hugh Johnson:

Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

Its a flashlight, how can you not copy the design at least to some degree.

I see no chinese companies offering 35/36v ECO SOL or Sunlike flashlight.

Don’t seem very innovative to me.
Ironically, American companies are even worse, riding on age old obsolete patents and strategies to appeal to our silly military like Surefire does. Both are bad. Although one will give you a guarantee, for what it’s worth.

LumenWop · 2022-04-05T13:49:32.000Z

Just a friendly reminder…
MANKER SUCKS!
They owe me a clip for my E02.
They owe me a proper 18650 battery for my U11 w/battery kit (no blinky modes work under 70% charge).
Even my E11 came with no lube on the threads. Sounded like sand when turning.

Of course I have contacted them. Zero response.

DON’T BUY MANKER!