Don't buy Manker -- they don't support their products

zoulas · 2021-01-20T16:41:29.000Z

jp9mm:

WalkIntoTheLight:

jp9mm:

Chatika vas Paus:

Now I am wondering whether to open a dispute on PP (I have Buyer Protection until March 9), because this is probably the only thing I can do.

I give 1 chance for them to show they are fixing then I just go to dispute. Otherwise it just goes for months and they hope you go away

I’ve used PP disputes a few times, but only when I never received something. It’s a trivial dispute to win, in that case. I’ve never tried using it for warranty-type service. I figured it wouldn’t be worth the hassle with shipping and stuff like that. Is it easy?

Anything that arrives damaged, malfunctioning, missing parts, or not as described gets a dispute.
If they don’t respond its a full refund, some will offer partial depending on issue but you won’t get anything if you don’t dispute.
NEVER send anything back without a prepaid return label (why pay for something they have to pay for?)

zoulas:

Guys, guys, guys, you ~~cant~~ can win this.

If you dispute, yes you will likely win and you will be black listed from ever purchasing anther product from them .

Like someone else said further up, if one out of ten lights you buy has a problem, you are ahead of the game.

FTFY, why is it a problem if they black list your paypal? if you really want to order from them again you could use a different payment method or order from another seller.
And its not certain they will do that anyways.

buyer ’ Hey guys you sold me a broken light bulb’
seller ‘oh yea!?? here’s your money back asshole, gtfo and never come back’
buyer ‘ummm ok?’

So even if you got burned from them , you would buy again. Just under a different name? So what happens when you run out of names or run out of credit cards?

For a $35 light you want customer service, technical support, a return policy, a money back guarantee, etc. Not happening. I think you are living in LALA land.

jp9mm · 2021-01-20T17:05:37.000Z

zoulas:

So even if you got burned from them , you would buy again. Just under a different name? So what happens when you run out of names or run out of credit cards?

For a $35 light you want customer service, technical support, a return policy, a money back guarantee, etc. Not happening. I think you are living in LALA land.

You’re the one who suggested to continue buying from them after getting screwed… now to the point where they screw you multiple times? I’d take my refund and stay away.

Not expecting your purchased product to be complete and function as advertised is the type of ’ LALA land’ customers bad business LOVE

Dalamar · 2021-01-20T17:04:43.000Z

varbos:

Sounds like typical Chinese aftersales support. It’s not exclusive to Manker unfortunately. Buy from a local store if you want a legit warranty.

Have to second this, and local stores offering a warranty just get screwed in your place…

Hugh_Johnson · 2021-01-20T17:07:38.000Z

Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

zoulas · 2021-01-20T17:11:29.000Z

Hugh Johnson:

Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

Its a flashlight, how can you not copy the design at least to some degree.

Pavlo · 2021-01-20T17:13:51.000Z

Hugh Johnson:

Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

No, the other way around actually. Manker’s designs were copied by Astrolux.

Hugh_Johnson · 2021-01-20T17:16:27.000Z

zoulas:

Hugh Johnson:

Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

Its a flashlight, how can you not copy the design at least to some degree.

I’m referring to outright copies. In some cases I’ve seen manufacturers for various brands release those lights under their own name. Or other outright theft of intellectual property. I’m not saying that happened here, I’m inquiring. I don’t care if it’s inexpensive or typical behaviour in China. I don’t want to do business with those companies.

Hugh_Johnson · 2021-01-20T17:16:46.000Z

Pavlo:

Hugh Johnson:

Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

No, the other way around actually. Manker’s designs were copied by Astrolux.

Gotcha. Thanks.

zoulas · 2021-01-20T17:19:57.000Z

Hugh Johnson:

zoulas:

Hugh Johnson:

Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

Its a flashlight, how can you not copy the design at least to some degree.

I’m referring to outright copies. In some cases I’ve seen manufacturers for various brands release those lights under their own name. Or other outright theft of intellectual property. I’m not saying that happened here, I’m inquiring. I don’t care if it’s inexpensive or typical behaviour in China. I don’t want to do business with those companies.

Does forget, in China they not only sell fake Apple products, they sell them in a fake Apple store. Copying LV and Prada handbags was done in the 90’s. They moved on to bigger and better now.

Lightbringer · 2021-01-20T17:44:16.000Z

Hugh Johnson:

zoulas:

Hugh Johnson:

Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

Its a flashlight, how can you not copy the design at least to some degree.

I’m referring to outright copies. In some cases I’ve seen manufacturers for various brands release those lights under their own name. Or other outright theft of intellectual property. I’m not saying that happened here, I’m inquiring. I don’t care if it’s inexpensive or typical behaviour in China. I don’t want to do business with those companies.

UTorch. Vaguely recall even their drivers said “MANKER” on them!

I even made repeated jokes when someone’d complain about Manker’s high prices, MAPs, refusal to offer coupons/discounts, etc., to not worry ’cause UTorch would come out with a cheaper copy in a few weeks. :smiling_imp:

Dalamar · 2021-01-20T17:48:02.000Z

zoulas:

Hugh Johnson:

Is Manker one of the brands that started life copying the designs or intellectual property of other brands?

Its a flashlight, how can you not copy the design at least to some degree.

I see no chinese companies offering 35/36v ECO SOL or Sunlike flashlight.

Don’t seem very innovative to me.
Ironically, American companies are even worse, riding on age old obsolete patents and strategies to appeal to our silly military like Surefire does. Both are bad. Although one will give you a guarantee, for what it’s worth.

LumenWop · 2022-04-05T13:49:32.000Z

Just a friendly reminder…
MANKER SUCKS!
They owe me a clip for my E02.
They owe me a proper 18650 battery for my U11 w/battery kit (no blinky modes work under 70% charge).
Even my E11 came with no lube on the threads. Sounded like sand when turning.

Of course I have contacted them. Zero response.

DON’T BUY MANKER!

MascaratumB · 2022-04-05T15:43:16.000Z

LumenWop:

Just a friendly reminder…
MANKER SUCKS!
They owe me a clip for my E02.
They owe me a proper 18650 battery for my U11 w/battery kit (no blinky modes work under 70% charge).
Even my E11 came with no lube on the threads. Sounded like sand when turning.

Of course I have contacted them. Zero response.

DON’T BUY MANKER! :rage:

I’m not sure if you tried contacting them here on the forum, but if not, this is Mankerlight user:
https://budgetlightforum.com/user/19208

LumenWop · 2022-04-06T07:27:22.000Z

Thanks. I just sent them a reminder of this thread. And their CRAP customer service/products.

zoulas · 2022-04-06T11:56:41.000Z

LumenWop:

Just a friendly reminder…
MANKER SUCKS!
They owe me a clip for my E02.
They owe me a proper 18650 battery for my U11 w/battery kit (no blinky modes work under 70% charge).
Even my E11 came with no lube on the threads. Sounded like sand when turning.

Of course I have contacted them. Zero response.

DON’T BUY MANKER! :rage:

I have ever seen a clip make someone so angry. That’s a but excessive no?

LumenWop · 2022-04-06T14:47:40.000Z

no

Lixivium · 2022-04-06T14:52:30.000Z

Do you think the MK37 looks good?

Pavlo · 2022-04-06T15:04:59.000Z

I have owned many Manker lights without issues and the one time I had to deal with their customer service they were very quick to respond.

raccoon · 2022-04-06T16:50:00.000Z

zoulas:

I have ever seen a clip make someone so angry. That's a but excessive no?

Did you see my rant about the Convoy 12 group driver?

Man, I was super pissed off, and it was probably a bit excessive.

jon_slider · 2022-04-06T17:26:04.000Z

Pavlo:

I have owned many Manker lights without issues and the one time I had to deal with their customer service they were very quick to respond.

I like my Mankers very much. They even gave me a free replacement when the button on a LAD came off. (a whole new light, not just a new button)

And my E02h is an excellent High CRI light with great selection of lowest modes…

I dont hesitate to recommend their High CRI lights, they are unique in a market full of Low CRI offerings…

Whenever I recommend a High CRI AAA or AA right angle light, the Manker is one of the first to come to mind. Never had a problem with them.

for those who have had issues, I hope your find a happy solution. if it makes you feel better, post to complain in this thread, but dont kid yourself into thinking this will make Manker want to help solve your problem.

usually, if I send an email and it gets ignored, I immediately escalate to Paypal Dispute, because the vendor email listed there, goes to Customer Retention, instead of generic Customer Service.

sending long convoluted rants, explanations, complaints, requests for parts, and multi option questions to CS, does not usually produce a response. they get confused and just ignore the email…

keep the request very simple… like… light is defective, request full refund… if the first contact w CS fails, use Paypal Dispute, not Customer Service emails…