I was just browsing a flashlight on DX when I read a comment that a mod left for a customer about a failing new flashlight that he just received: "DX are on holiday for Chinese New Year next week, so ticket replies could take 2-3 weeks, as they already have a huge back log they haven't got through from the last couple of months." (thread topic: Working Sliglhtly odd LED cores not equally bright )
Just a thought but if you must order from DX, order one item per order, and only if you cant find it elsewhere. I just placed 2 orders with KD and they both shipped within 48 hours! No kidding!! The prices are comparable and often better at KD as well. Then there's the price match option if you need to save every last cent. They often answer by email within 48 hours. If you need to complain to DX about a problem with an item, expect to wait at least a couple of months or more.
Sounds like DX is just in over their head. To maintain their low prices, they are apparently unwilling to actually spend money on RMA reps and shipping infrastructure. But they're not making any friends lately, that's for sure. I will still use them, but as a very last resort. If they offer some new product, try contacting your favorite seller and asking them if they could locate the product and match DX's price.
They sent me a dud torch and battery. Cost $18.00. They wanted me to send them back. I declined and after a number or messages I got a $12 credit?(strange math calculation). So I put in another order. It finally arrived after 2 months. I now look elsewhere.
Been reading the forum for a while and decided I needed to join. As luck would have it, the first order I've placed happens to be with DX. After reading this thread, I'm beginning to understand why I've received no reply from them regarding the sale. I sent an email last week but I realize they are on holiday. Oh well, I have my fingers crossed.
Hi there jb1, thanks for joining! Glad to have you here.
Yes, you happened to order at one of the worst times. Your order will probably ship out at some point, just don't expect it soon, and don't expect DX to try to make any effort to communicate with you. ;)
Welcom jb1. If it makes you feel any better, I've placed many orders with DX in the past few months and all of them have been filled. Just know that shipping is painfully slow. Patience is the key when dealing with DX.
I've learned to be VERY patient with DX but even though they are very, very slow, they usually reply to my emails and my orders eventually show up in the mail. I usually expect my orders from DX to arrive withing 4 to 6 weeks. |(
Thanks everyone. I'm glad MF gets a thumbs up - there are several lights I'd like to get. I guess I need to set up a Paypal account since I don't have one and it looks like most of these places use Paypal. Let the purchasing begin. LOL
welcome to BLF jb1.... It's all a big conspiricy to get you hooked .. while waiting for DX you read more and think "Oh gee maybe this would be a better light than the last one I just ordered , or this guy says you have to run it with a 14500 to see how well it really runs ,or Oh look the new model of this or that came out and is only available in dark olive during it's promotional run ." By the time DX delivers your first package youhave place 6 others and you can consider yourself a full blown flashlight junkie , all hopped up on eneloops and looking for a quick fix ..pretty soon you'll be calling on local US dealers so you can get your product in a matter of days .Some people have said to have seen MAtch digging thru the dumpster behind Battery Junction looking for a quick fix ..Welcome to the brotherhood ..when you're ready... feel free to step up and admit your addiction ...