Ordered three lights four months ago. After six weeks of waiting, I emailed Neil, he said they are likely lost and he resent them with new tracking. Waited another six weeks, still no shipment, emailed Neil and was told likely lost, do I want a refund or the lights. I said the lights. He sent them a third time with new tracking, just received the package today.
You cannot beat this service. My complements to Neil and his company.
Nice, this is how service should be!
(Not like in my case recently -.-)
I thought sometimes to order a light from Nealsgadgets, maybe I could do this, I always hadn’t really trust in his shop…
What delivery companies were part of this fiasco?
I know USPS for last mile but not sure of the rest. Ironically both packages were lost here in the US.
That’s good to hear… Been some grumblings in the past.
FWIW - I ordered a light yesterday afternoon, got shipping notification a couple hours later.
I have had good luck with Nealsgadgets. Several purchases delivered correct and timely.
I wish I could say I was surprised but I’ve heard that in some regions the USPS has been having problems for some time. I ordered something from Montana and it got lost for weeks. The seller seemed to be used to it