Fasttech sent a wrong item but denies that

Macka17 · 2019-07-12T02:11:19.000Z

Regardless of shade.
If it the one on left I’d be flogging it
It’s a shit looking beam regardless of colour.
and buying another of the ones on right,
At That range from the board.

I’d just be opening a complaint with Paypal.
They’d call us too fussy but.
I go for 5000ish every time too.

You the one paying for it. and THEY did give you a choice.

avservice · 2019-07-12T12:37:07.000Z

I have had a few items in my cart with them and just dropped the idea.

This is not on you at all and I am not sure why they think they should presume that it is?

Jack_Kellar · 2019-07-12T16:42:23.000Z

Yeah, crossing off Fasttech from my store list for the foreseeable future.

CJ_Avlis · 2019-07-13T12:51:43.000Z

FastWho?? They wouldn’t know customer service if it walked up and bit em in the face.

mortuus · 2019-07-14T12:09:27.000Z

IF they cant manage to send out correct tint to customers, whats the point having multiple then? it shouldnt be a gamble if u get cool white or not… they suck then.

Agro · 2019-07-15T08:26:00.000Z

I just got a response:

Since the difference between Neutral White and Cool White is very small, so it’s difficult to find out the item is cool or neutral if there is no comparesion. We have contacted the supplier to double checked issue with the video and pictures you provided, the item you received should be Cool White, our supplier made a mistake that offered us a wrong one. We apologize for the trouble and mistake caused. Please accept our deeply apology.

Would you like us to refund or reship the correct item to you? If you need us to resend, we will test firstly then ship to make sure you will receive the correct one. Please trust, we will do our best to help you fix the issue as soon as possible.

Thank you for your understanding and patience in this case. We do really appreciate.

I asked them to ship me a NW one.

hodor · 2019-07-15T09:25:13.000Z

There’s no need to test, it’s clearly labelled on the box!

Oh well, hope you get what you ordered

mortuus · 2019-07-15T11:07:56.000Z

lame excuse… even if maker labeled the lights wrong its their responsibilty that customer gets correct tint…

and its obvious on the pic that its a cool white.

Lightbringer · 2019-07-15T15:52:52.000Z

Soooooo… rather’n a stinking 2bux, they’re gonna ship you a 2nd light for free?

Damn, wish people’d make that mistake with me more often.

hank · 2019-07-15T16:36:01.000Z

Yeah, I bought an “amber LED” light from them a while back and got “warm white” instead.
Basically they don’t know what they’re selling, they’re just passing orders they collect on to whoever’s shipping whatever.

Lightbringer · 2019-07-15T19:14:42.000Z

hank:

Basically they don’t know what they’re selling, they’re just passing orders they collect on to whoever’s shipping whatever.

Well, yah, especially if you can get everything from dtp boards, to vape juice, to plant seeds, to naughty s3x t0ys, and all sorts of other stuff, all in the same order. Kinda like Omni Consumer Products…

varbos · 2019-07-16T10:03:30.000Z

Glad you got a good resolution. I believe the replies and support from BLF members helped to achieve this resolution - shows the importance of community and sticking up for fellow consumers.

Barkuti · 2019-07-16T10:36:25.000Z

Lightbringer:

Soooooo… rather’n a stinking 2bux, they’re gonna ship you a 2nd light for free?

…

Cool, but no free banana…

Best way to earn a prize… unexpectedly. :-D

USA · 2019-07-16T13:58:32.000Z

fasttech support is typically very good, they helped me many times when something didn’t go as planned.

Lightbringer · 2019-07-16T15:41:14.000Z

USA:

fasttech support is typically very good, they helped me many times when something didn’t go as planned.

Yeh, whenever I had any issue, there was a US-based place to send the return, they reimbursed me for shipping, and everything went smoothly as silk.

I’m guessing that the uninitiated generally have no idea why anyone would make such a big stink about a slightly different shade of white (whereas we know better :laughing: ), so didn’t want to fling a whole new light his way instead (but eventually did).

Like someone buying medical supplies, if a #5 artery scalpel blade looks almost exactly like a #3C retina scraper, the buyer would be flipping out at getting the wrong item, but the seller who has no idea what the difference is would be scratching his head wondering what’s the big stink, as they look almost exactly alike.

I’ve always had good luck patiently explaining things, even if it takes a few tries to do it. As I mentioned earlier, requiring good color rendition for your job or whatever sounds like a good excuse, and in fact the only reason to require X instead of Y or Z, eventually would sink in and they’d make good.

If not, there’s always paypal or a generic chargeback.

That incident on AX I mentioned, seems to have been resolved in my favor this morning, too. I showed my evidence, everything they asked/required, and AX came through.

Life is good.

Lightbringer · 2019-07-16T15:49:02.000Z

Barkuti:

Lightbringer:

Soooooo… rather’n a stinking 2bux, they’re gonna ship you a 2nd light for free?…

Cool, but no free banana…

Best way to earn a prize… unexpectedly.

At least it was fast-enough shipping to have the bananananana get overripe.

Should that happen, though…

— ~2 overripe banananananas, ’though no brown/mooshy sections, and no attached “strings” (yecch)

— milk to cover

— sprinkling of sugar

Plop the bananananananas into a blender, sprinkle sugar to taste, just cover with milk, blend until smooooooth.

Even if the bananananananas are mealy and squish if you so much as look at them wrong, they’re soooooooo good as a shake.

Some people use honey instead of sugar, but to me the taste is just ever so slightly “off” with honey.

Vanilla extract optional, but I once ruined a batch because the extract was old and disgusting, so now I don’t even bother.

Enjoy. (Somebody send the recipe to Arrow in case that have too many leftover bananananananas.)

Jack_Kellar · 2019-07-16T16:15:27.000Z

Lightbringer:

Barkuti:

Lightbringer:

Soooooo… rather’n a stinking 2bux, they’re gonna ship you a 2nd light for free?…

Cool, but no free banana…

Best way to earn a prize… unexpectedly.

At least it was fast-enough shipping to have the bananananana get overripe.

Should that happen, though…

— ~2 overripe banananananas, ’though no brown/mooshy sections, and no attached “strings” (yecch)

— milk to cover

— sprinkling of sugar

Plop the bananananananas into a blender, sprinkle sugar to taste, just cover with milk, blend until smooooooth.

Even if the bananananananas are mealy and squish if you so much as look at them wrong, they’re soooooooo good as a shake.

Some people use honey instead of sugar, but to me the taste is just ever so slightly “off” with honey.

Vanilla extract optional, but I once ruined a batch because the extract was old and disgusting, so now I don’t even bother.

Enjoy. (Somebody send the recipe to Arrow in case that have too many leftover bananananananas.)

I concur completely, bananananana shakes are the bomb no matter how ripe the banananana is… as long as it’s not unripe, of course.

That said, man do I like honey for those things. That “off” taste is exactly why I prefer it over regular sugarcane sugar.

Lightbringer · 2019-07-16T16:26:20.000Z

I even use honey in my coffee if I have some stray packets lying about (eg, from 7-11). Nice “coloring” to the flavor, but too much and it just gets nasty.

Depends on the flavor-context, I guess.

Joshk · 2019-07-16T17:08:59.000Z

I have a dispute on AX right now for a mic boom that doesn’t adjust over 1/2 way up because of some misaligned holes. Of course I opened a dispute, explained it, and showed a video. Apparently they don’t bother reading English when there is a video, because they judged the video invalid because it moved a little. WTF?

Agro · 2019-07-16T21:03:02.000Z

Before I had a (single) good experience with FT support. There were troubles. They were humane, we could talk, I had concerns, they had concerns, we worked out something that satisfied both sides.

This time the experience was outragious.

I do believe that public backlash is what made them give a better offer. Really I still feel distaste. I knew what to do to press them. How many others accept the token meant to wipe their tears because they don’t see a better way out?