Yeh, whenever I had any issue, there was a US-based place to send the return, they reimbursed me for shipping, and everything went smoothly as silk.
I’m guessing that the uninitiated generally have no idea why anyone would make such a big stink about a slightly different shade of white (whereas we know better :laughing: ), so didn’t want to fling a whole new light his way instead (but eventually did).
Like someone buying medical supplies, if a #5 artery scalpel blade looks almost exactly like a #3C retina scraper, the buyer would be flipping out at getting the wrong item, but the seller who has no idea what the difference is would be scratching his head wondering what’s the big stink, as they look almost exactly alike.
I’ve always had good luck patiently explaining things, even if it takes a few tries to do it. As I mentioned earlier, requiring good color rendition for your job or whatever sounds like a good excuse, and in fact the only reason to require X instead of Y or Z, eventually would sink in and they’d make good.
If not, there’s always paypal or a generic chargeback.
That incident on AX I mentioned, seems to have been resolved in my favor this morning, too. I showed my evidence, everything they asked/required, and AX came through.
Life is good.
