FastTech suspending orders if you make a PayPal claim.

Off-topic Chatter
1

I just made a 13 disputes in PayPal to FastTech for orders that haven’t arrived that are near the 45 day mark and right after the first dispute I get a email sayingmy orders have been paused due to a PayPal dispute, and I continued to get the same email from FastTech for every one of the other 12 disputes too.

That was only 3 pages of orders that i made disputes for of the 7 pages of orders that haven’t arrived yet, most of the orders tracking say that they have been posted over the counter but no sign of having left where they were posted and a lot of them also say they were sent via sea/surface mail when I had selected air mail.

I noticed someone complain that they had a order send via surface mail and FastTech tried to save face by saying they didn’t authorise the shipping company to use that method and offering a full refund, I tried to get their attention because of the same situation but was ignored and then finally when they got back to me after a few tries they answered with some generic cut and past about sending me batteries even though I have never ordered batteries from them and didn’t mention anything about them.

I kind of felt bad for making the disputes because I just want my items but in the past when I haven’t made disputes with FastTech because they asked me to wait past the PayPal cut off and then my items never arrived they never refunded my money and just kept asking me to wait for months and saying they are checking with the post office etc.

So because of their shady shipping practices all of my orders (with around $30-45 with of items in each) are in limbo.

To make things worse I get penalized for trying to protect my money by them freezing my current orders and I suspect not allowing me to make new orders when I really need them.

I’ve made a few disputes against them in the past and always cancels when my items arrive but now they are just punishing others for their own errors.

Has anyone else had their orders paused from FastTech recently because of a dispute? All its going to do is push the delivery date back further and probably cause another dispute due to delayed delivery from it and the cycle will repeat.

Sorry for another FastTech shipping/support or lack of but they are getting ridiculous.

2

I know. But at some point they actually refund. Last time for me it was about 6 months after item was shipped but they refunded. So you should still ask them for a refund for older orders.
Anyways, that’s ridiculous if you can’t make new orders because of making a dispute on PayPal.

3

That surface mail swap from airmail was me but it wasnt really a complaint, just an observation that i wanted to share. Havent heard from them since either. Not that I expected too because I assumed that was the only way batteries at that time were going to make it anywhere. I wanted vtc5s and they were the only ones that had them. What annoys me is they likely will never arrive, and Id need to pre order with RMM to get some. Im betting I will miss out altogether doing the ‘smart’ thing and waiting to see lol.

No matter what, I wont wait past 43 days, for anyone. Simple. But I havent had to do it with FT yet.

You might find given the number of orders you place, 13 disputes might be a concern for them too though. Makes for a nice scam, not that you are doing that but they never know that if you know what I mean. Unless you cant find them elsewhere, you might want to just cancel them yourself and source them elsewhere.

Someone was complaining that one of the stores hadnt delivered his goods within a set time, started a dispute and got refunded, but then his item arrived. Never posted whether he contacted them to re pay though, Im guessing its unlikely although he would likely claim he did.

4

It sounds like something that you should report to Paypal.

5

I recently bought some batteries off them… Fingers crossed I’ll receive them.

6

He said they suspended his account right after the first dispute though.

7

Well if you’ve got 13 missing shipments it wouldn’t be wise to continue sending out other shipments to you. It would be prudent to stop the orders and investigate the cause of the delays.

8

@Ejected Filement, yep I just found the post now. Sorry if complaining was the wrong word but I actually only recalled what FT wrote and not who it was too or what they wrote.

This was FTs reply

Perhaps its too costly to honor this to everyone if they screwd up 1000s of orders with their dishonest shipping practices that caused the whole problem.

They sent the email right after the first dispute (and again for each one after) pretty much saying my account is suspened and my orders wont get shipped until the PayPal claim is completed, so it wasnt for opening an amount of disputes.

9

Too bad they didn't say and do that instead of saying it was due to the Paypal dispute. Edit: last post wasn't there when I made this post

10

1+
FastTech has to agreed to paypals rules to collect paypal money. Including the 45 (+20) day timelimit for shipping. Happy to collect money, not happy to be held accountable for their bad choice in fulfilment company. FastTech does not actually package or ship their own orders.

11

They know why it is, its because they got caught shipping batteries illegally and the shipping compnay blacklisted them. Its happend in the past a few times I remember as well.

I didn’t order batteries so im not part of the cause of it either, just caught in their mess of them trying to make money by shipping prohibited items

12

I've posted as much before. They don't have to use Paypal. They're welcome to use a payment system that's more favorable to bad sellers that customers will refuse to use.

13

No need for apologies ezarc. I was fine with the mention, just wanted clarify as I initially did with FT in that thread. Due to the battery restriction and Malaysia Post I had expected the order to be cancelled, or lost for some time in a post office, but sea mail is at least on the way so i was somewhat relieved. But I will open a dispute in a week, thats when the 43 days is up so i completely understand your point of view, as I said i give no room and follow PayPals instructions to the letter, thats why I use that service. Tracking is showing me absolutely nadda that is helpful. If do have to open the dispute and then they turn up, I will contact FT and re pay for them then. It seems unlikely something coming by slow boat will get here in time. I have 1 more order with them but its already shipped apparently.

14

Which chinese sites are decent these days? :~

15

It's easy to understand why they would suspend your account. If all of you looked at it as a seller on PayPal, you might begin to understand, but naturally and understandably, you look at it from a buyers standpoint, so probably what I say won't mean doodly squat, but...

Paypal gives sellers a bunch of shit when there is a claim. If enough claims go against them, in a certain amount of time, PayPal will suspend their account, meaning they can't do business any more, till the disputes are settled. Well, they can still take in money, but they can't get it out of their account. Can you imagine what it would be like for a seller to have their account frozen? I know, it happened to me once and it was because of a buyer who was trying to rip me off, (he succeeded!, since PayPal is all about the buyer and nothing for the seller!), so I know the other side of the story and for every "legitimate" claim from you, there's going to be ten more from people who are trying to get something for nothing. Couple that with the fact that it may take up to 90 days to 6 months for a package to arrive internationally, then the seller is going to want to wait before refunding. Shipping times are on the increase, (generally speaking), due to more forced checks and scans being done all over the world. PayPal should up their time limit to 6 months, but they won't, because they survive on buyers, so they bias towards them. Doesn't mean it's right.

I can see your point, but I can see theirs as well and basically, they did what they had to do, to keep you from continuing to order, knowing what would most likely happen.

Bottom line, don't expect to buy large amounts of orders successfully from overseas, unless you use some kind of broker who you know well and who does the actual shipping of the product, so that you have someone real and responsible to account for all that product. Sounds like you are maybe running a small business? Many small businesses will use a third party, just because of what you ran into. Even if you're not, you sound like you have a huge amount of orders going out and a third party would help you succeed in getting them and in getting claims processed faster.

Just my thoughts...

16

wierd, i have had 10 purchases in the last month to fasttech and the ones i have received were within 2 weeks. the rest of the tracking numbers for the rest of my order that i have out show on schedule for the same time frame.

17

6 months seems a little high though for a product to arrive. Even with my country’s slow ass post and it still takes 40ish days to arrive at the most. And, Ejected Filament, I always pay my debts, if you were referring to me. I just don’t brag about it.

18

Yes I can see both sides, I am a smal seller and have had people try to claim occasionally (not PayPal claims) but their orders are shipped within 1 business day and they usually have it in about 1-3 days from ordering with a reliable service. There is rarely problems but if there is the easiest thing for me is to send a replacement or refund and it is very very rare that anything is taken to a PayPal dispute, I actually don’t think there was ever a time that happened yet.

I don’t think its only me, thats why I asked if it has happened to anyone else.

Maybe if Ejected Filament makes a PayPal claim he can buy something for 50 cents and see if his order gets suspended too.

I’m sure they can see that I’ve made around 200 or more orders in the last year and only about 3 orders never arrived that I made a claim and any other disputes have been canceled when the order has arrived (apart from the ones that got returned to them the last time they were illegally shipping batteries). So Im thinking its automated as they can see I’m not a scammer if they looked.

For example if its my 30 or so orders held up or 30 orders that belong to all different people, its still FastTech problem with the shipping.

If someone pays me for a item I make sure I get it to them or sort it out.

FastTech appears as once they have the money the order its sent their hands are clean from anything to do with it.

Honestly I really like FastTech though, they just keep getting them self in to this kind of trouble over and over while dragging all the customers into it with them.

19

I will give it a go, I just checked my calendar and my dispute date is this Friday.

And I think most of this stuff, and FT is automated. I seriously wonder how many of these perceived larger companies like BG and FT are actually little operations run by an entrepreneurial husband and wife from a shingle shanty packaging shed in some outdated industrial estate, between real jobs. Not trying to be offensive to them, quite the opposite really.

20

I made a claim last month because my batteries never arrived… Fasttech never even responded and I had to escalate it to a dispute to get my money back. I am avoiding them from now on.