GearBest vs BangGood: A (short) customer service story

Ah ok, i never use apps for shopping i have to admit. I use the oldschool browser method even when i use the ipad, not only on the desktop PC.

You should check out Aliexpress’s app, it is REALLY good. I wouldn’t recommend BG & GB apps though, for those two I still use a browser, even when I’m on my phone.

Cheers!

I will think million times before ordering anything from BangGood — for their inexcusably dumping the Old-Lumen’s swan song projects

They’re both horrible. My most irritating experience was that BG kept asking me for pictures of an o-ring that should have been included with my light but wasn’t. I gave up finally.

what?! they want you to take a photo of something they did not send?!

got a charger from them some time ago that came through without a hitch. i ordered a couple of small (cheap) items on 12 october that i have yet to receive. hope it comes through.

If they ask you for a photo they get your point if you send them a picture of an emoty table :)

Ordered something from Gearbest yesterday, and paid for half of the order with GB points. When I got to paypal, I realized I had ordered 2 instead of one. Went back to fix the cart, and my GB points were gone. Now the arduous task of trying to explain their system isn’t crediting wallet points when a order is canceled.

Banggood:

Two times I ordered some lights (super low price). Both cases the lights were dispatched the next day and arrived about two to three weeks later. I’m content. One time I ordered the short Keeppower 5200 mAh for the L6. Turned out they were not in stock and message said they expect restock in like 3 weeks. After about a week and a half I received a message that the batteries were dispatched. Arrived about 2 or 3 weeks later. I’m content.

Gearbest:

Recently made my first purchase as the price was ridiculously low. Nitecore TM26GT for 160$. You.just.can’t.get.that.kind.of.price.elsewhere. Next day I got a message about Paypal verification. Blah blah blah, send photo and copy of license, blah blah, verify with Paypal, blah blah. I mailed them that I was not willing to give them this info, and if told them if they cannot send me the light to refund me. Next day I got a professional response with an explanation about internet fraud, and whether I would just verify my Paypal account (which apparently I haven’t). I did that and replied to them. Next day they mailed me and told be my order was approved. They apologised for the inconvenience and told me that my order was prioritised. Communication was professionally done in my opinion. However, this happened on the 13th. Today is the 16th. Why isn’t my order dispatched yet? Considering the situation it would only make sense if Gearbest went a little andale with my order or not?

So I’m certainly not unsatisfied with either, but Banggood at this moment is doing a better job than Gearbest. Seriously…the low price… come on…. SD75 for 100$… Grin from ear to friggin’ ear… I’m certainly willing to take a risk here…

You’ll probably get them back when that original order is not completed within 24 hours.

[edit]
Robert’s post was 15 days old i see now…
Did you get the points back?

imho Gearbest a lot better then Banggood especially when come CS and shipping(faster), as of late find price a lot cheaper too eg new jetbeam uv.