1661

leaftye, check for a gift certificate on your Fasttech account. They may have refunded you that way instead of through Paypal.

1662

No gift certificate.

1663

Have FT changed their policies recently?

I recently got a bunch of items from 3 different orders that were faulty: 2 of the V10+ drivers, the doorbell chime, a bike light, and a faulty tailcap switch in a Convoy C8 host:

  • For the switch I asked if they could put a new one in the next order, they want a picture first, OK understood, fair enough.
  • For the drivers they asked me to keep one, and accept a gift, for the other send it back to Miami and they may give me up to 50% of the shipping cost (each driver was submitted as a separate RMA as they were in separate orders).
  • For the doorbell chime they said they’d contact the supplier and get back to me.
  • The bike light was a few weeks ago, interesting to note that at that time I was told by Jasmine to return it to Miami and get a full refund for the shipping.

So they are going to reimburse me approx $4.00 for a shipment that will cost me roughly another $11.00, so I can get a replacement for an $8.00 doorbell chime. That sounds like a good business model that Donald Trump would envy if it worked.

I order a lot of items from FT, so I expect a certain number of RMA’s. I also expect to be recognized as a client with a certain amount of integrity. Therefore I was thinking it would be reasonable to wait for awhile and consolidate items for one shipment back to Miami. Is it just me or has there been a shift in FT’s client service policies?

1664

my order of roche m170 already arrive but it was quite disappointing,before i make that order i’m asking about the end spring of that light so it can fit a 69-70mm 18650 battery and FT said they will check it and after that they said it already altered so it will fit but it don’t,and FT send me a 3 mode of this light instead variable mode version |(
i don’t know what happened with them.
it seems FT more becoming like din0direct |(

1665

I hear what you’re saying. I was almost exclusively using FT because I thought I could rely on getting reimbursed for the inevitable faulty products. But I think they have been growing so fast they cannot handle the number of bad products they have been sourcing. I also have a friend that is a member here that tells me he got a faulty high end Android tablet from FT and they are not handling that well either, and that is disappointing.

Due to the hassle with simply getting a replacement switch for the faulty Convoy C8, already I have started to shift my orders for hosts and now trying some Solarforce hosts instead. I’ll keep buying some small orders such as cables and some emitters and drop-ins, but I have now abandoned my plans to get a new Newman Android phone from them, my confidence is now too eroded to spend that much money with them, and let this be a warning to others that may also be considering it.

1666

I got some Pana Batteries with damaged wrapping. They offered 20% discount. I refused and said 50% would be okay :slight_smile: The End: I sent the batteries back now for 7$ shipping instead of getting 9$ store credit Doesnt make sense to me .

But beside that, so far I am happy… They send out the new ones today after I uploaded the shipping receipt last weekend… Hopefully I will get the shipping costs back too as promised by their warranty

1667

I think my missing package and broken charger problems are close to being resolved. The one thing that's kind of strange is that they offered to resend it if I'd send back the missing package if it ever shows up. The strange part is that I offered to pay for it if it ever shows up. I guess I don't mind if they're paying the return shipping. Hopefully there's a happy result soon so I don't have concerns when I place my next few orders.

1668

No more e-cig’s! Please!!!

1669

Indeed Handling RMA has get worse, sometimes they just say we will check it and you will never hear again…until I send another message…
Could that be caused due to the ticket handling system showing the staff only tickets with the last message from a customer…? I guess that because of the “waiting for your response”
If so that could and should be improved.

Buying nothing expensive sounds like a proper way for me too.

1670

How do you do?

You need this 2 products on your stock asap.

BTU Shocker & Solarstorm SP03 3xCREE XM-L2 T6

:slight_smile:

1671

If I read their new warranty policy correctly, you will only get half of your shipping cost back up to a maximum of $40.00.

1672

I thought half of the product price…?

Within 3 months from shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is USD 40 or 50% of the item’s price, whichever is lower.
.
.
Found here:
http://www.fasttech.com/pages/shipping-and-refund-policies

1673

thus far you have been amazing for me. first order placed on 6/3 and arrived 6/10 (today) super fast shipping from Hong Kong to the east coast!

1674

Oops, sorry you’re right, my mistake. I guess that means for all those small ticket items like drivers, emitters, and hosts, it’s not going to be worth sending anything back. Maybe if you wait until you have a few items and then send them all at once?

1675

No because its DOA I should get full shipping costs back

1676

Ah I see, I missed that distinction, thanks for pointing that out. So in the case of that V10+ driver, one worked for about 10 minutes, the other for about 1 minute, so I guess the are calling that ‘defective’ rather than DOA! In the case of my doorbell chime they are not committing to that one way or the other.

1677

I have placed several orders with no issues. My most recent purchase of a couple of Pany 18650’s were delivered seven days from order date. Exceptional service.

thanks, FAST tech

1678

My hope seems to have been misplaced.

They want the missing package to get returned with partial reimbursement for shipping if it ever shows up. So I would end up paying for shipping more than one order for just one order. This package probably won't show up, but that's beside the point.

It's partial reimbursement for the DOA charger too because I took more than 5 days to file a ticket. They won't ship out a replacement until they have the charger back. Couldn't I do a Paypal claim and get all my money back for the charger and order it again?

Fasttech delivers quickly more often than not, but I no longer see their customer service as one of their benefits.

1679

I appreciate the fact many members have received or few batteries or whatever with no problems, so have I. Given the growing number of these similar reports from members who have bought more than a few batteries however, maybe a new thread is in order: “Fasttech, How We Didn’t Do?”

It gets even harder to return an item. When I try to submit my ticket, it wants you to submit a Captcha, but there is nothing but a blank box, so you cannot proceed:

1680

every one of my orders consistantly have something that holds up the order or is out of stock even when marked in stock

my last order i made sure everything said "in stock", the next day they opened a ticket saying one of the items werent in stock, if i wanted to substitute or be reimbursed i told them i will just take a reimbursement, because i want the order shipped as soon as possible.

order placed 6/4, order shipped 6/10. that was making sure all items were in stock before order was placed