KLARUS OFFICIAL DECLARATION

FlashPilot · 2019-05-28T04:56:30.000Z

Fenix has their act together. I will buy from them!

Fenix Flashlights | World Leader in Fenix® Sales | Fenix Lighting USA

For more than 20 years, Fenix® has manufactured the best and brightest Fenix flashlights, headlamps, lanterns & bike lights.

ven · 2019-05-28T05:17:56.000Z

I have owned 2 Klarus lights, years back i contacted Klarus about a clip which broke on the P1A. Took me over a month, maybe 2, of emails to get a reply, no clip, no follow on, i said there and then over principle i would never buy another. The 2nd was more a gift P20 (nichia pen light) several years later, only reason i have it. I actually quite like that light, but gets seldom use.

So customer service 0
Both Gearbest and Banggood have actually come through in the past, so in my actual experience………….they are better than Klarus in that respect(communication and sorting issues out).

Shame as some Klarus lights do look 1/2 decent, no doubt some are as well.

I vote with my wallet, i also try and avoid BG and GB these days……(read years). Local source batteries, lights can be anywhere in the world still. My last far east orders are Lumens Factory and from Neil. No issues with either so far, till i do, nothing will change for the future

Leif · 2019-05-28T06:14:30.000Z

Caleb:

Leif:

Caleb:

Dear Klarus,

I’m not sure what prompted this declaration.

Perhaps you have some very compelling reasons, but the delivery/presentation could have been better… much better… avoiding what has now become a public relations issue.

Based on the reactions in this thread alone, it’s not hard to project lower sales of Klarus products.

Are you sure? The kind of people who buy lights for cross country running, law enforcement, and so on most probably haven’t heard of this forum, and probably don’t want the sort of light many here buy, and barely use. Klarus lights look find to me.

I am sure that for some reason Klarus made a business decision to post their declaration here, on BLF.

I am sure that my opinion is based solely on the many strongly negative comments left by our fellow BLF members… here on this BLF thread… started by Klarus.

I am sure that a substantial BLF discount code for Klarus authorized dealers would change some opinions… here on BLF.

I am also sure that new and innovative products can help any company, including Klarus.

Cheers

Ah, you need a bribe in order to praise them. Fair enough.

It’s quite normal in retail for a brand to restrict sales to authorised dealers. Selling lights cheaply destroys the authorised dealer network and hence the brand. Why should an authorised dealer in the US buy large numbers of lights to sell when someone in China sells them at half the price, and the US dealer ends up with a big pile of unsold lights?

And of course BG et al might have been selling fake lights. It does happen with Nitecore chargers for example, so why not lights?

As for innovation, most lights sold by UK dealers are not innovative, many are older models. Most people want a reliable light for cross country running etc. People here want a new toy with a wizzy gizmo. My favourite light for running is a Sunwayman M40a XML, which in many ways is outdated, but it’s superb for the job.

Caleb · 2019-05-28T08:25:41.000Z

Leif:

Caleb:

Leif:

Caleb:

Dear Klarus,

I’m not sure what prompted this declaration.

Perhaps you have some very compelling reasons, but the delivery/presentation could have been better… much better… avoiding what has now become a public relations issue.

Based on the reactions in this thread alone, it’s not hard to project lower sales of Klarus products.

Are you sure? The kind of people who buy lights for cross country running, law enforcement, and so on most probably haven’t heard of this forum, and probably don’t want the sort of light many here buy, and barely use. Klarus lights look find to me.

I am sure that for some reason Klarus made a business decision to post their declaration here, on BLF.

I am sure that my opinion is based solely on the many strongly negative comments left by our fellow BLF members… here on this BLF thread… started by Klarus.

I am sure that a substantial BLF discount code for Klarus authorized dealers would change some opinions… here on BLF.

I am also sure that new and innovative products can help any company, including Klarus.

Cheers

Ah, you need a bribe in order to praise them. Fair enough.

It’s quite normal in retail for a brand to restrict sales to authorised dealers. Selling lights cheaply destroys the authorised dealer network and hence the brand. Why should an authorised dealer in the US buy large numbers of lights to sell when someone in China sells them at half the price, and the US dealer ends up with a big pile of unsold lights?

And of course BG et al might have been selling fake lights. It does happen with Nitecore chargers for example, so why not lights?

As for innovation, most lights sold by UK dealers are not innovative, many are older models. Most people want a reliable light for cross country running etc. People here want a new toy with a wizzy gizmo. My favourite light for running is a Sunwayman M40a XML, which in many ways is outdated, but it’s superb for the job.

Uh, I’m not sure how your mind translated anything in my comments into me needing a bribe. Perhaps bribe means something different in the UK than in the USA?

Thanks for the chat.

Cheers

ZoomieFan · 2019-05-28T09:10:53.000Z

Caleb:

Uh, I’m not sure how your mind translated anything in my comments into me needing a bribe.

My guess it’s this:

I am sure that a substantial BLF discount code for Klarus authorized dealers would change some opinions…

Hellie112 · 2019-05-28T10:54:39.000Z

Leif wrote: on Tue, 05/28/2019 - 10:25 #143 “It’s quite normal in retail for a brand to restrict sales to authorized dealers.”

I don’t know if you read the thread but many people asked for an authorized dealer list. But they don’t provide one. So can people presume that every store that isn’t on this list is an authorized dealer? With the risk that on a later date the store is declared as an unauthorized dealer.

Unloco · 2019-05-28T12:30:02.000Z

Unloco:

I have several Klarus products purchased from some of the vendors that appear on the list.
By the publication of that list I guess that “there is locked cat”.
When “there is locked cat” I stop buying.
Therefore I declare: I will not buy more Klarus products until the “locked cat” is solved.

Thanks to Klarus for the alert.

With the explanatory publication in OP… “Do not clarify that it darkens.”.
Now… “there are more cats locked”.

Hellie112:

… many people asked for an authorized dealer list. But they don’t provide one. So can people presume that every store that isn’t on this list is an authorized dealer? With the risk that on a later date the store is declared as an unauthorized dealer.

+1
Finally… The only dealer authorized by Klarus would be Klarus.

Caleb · 2019-05-28T12:48:30.000Z

ZoomieFan:

Caleb:

Uh, I’m not sure how your mind translated anything in my comments into me needing a bribe.

My guess it’s this:

I am sure that a substantial BLF discount code for Klarus authorized dealers would change some opinions…

By this definition every discount, coupon code, sale, group buy, and give away is a bribe. We may as well change the name of this forum to Bribe Light Forum.

Henk4U2 · 2019-05-28T12:53:02.000Z

It just hit me: Bribe Female Friend

Present company excluded, of course.

Lux-Perpetua · 2019-05-28T13:09:09.000Z

Now, it's gettin' real interesting here. :-P

Caleb · 2019-05-28T14:30:50.000Z

I think that would be a totally different kind of website… not that there’s anything wrong with that.

Lightbringer · 2019-05-28T14:39:30.000Z

Leif:

It’s quite normal in retail for a brand to restrict sales to authorised dealers. Selling lights cheaply destroys the authorised dealer network and hence the brand. Why should an authorised dealer in the US buy large numbers of lights to sell when someone in China sells them at half the price, and the US dealer ends up with a big pile of unsold lights?

I was just kinda munching popcorn and watching the fireworks show, but I was just wondering…

How would a seller in China get a supply of Klarus lights to sell, if they’re not counterfeit?

If counterfeit, then the S/Ns wouldn’t match up, and fine, wash yer hands of any bogus lights.

If legit…?

The “discount seller” had to get them from somewhere.

Couchmaster · 2019-05-28T16:15:03.000Z

Jennifer from Klarus said:

“For your flashlight, after several checking, we still cannot find the series number on our system, so we cannot make sure if it is from our factory. Anyway, we will specially apply to our company to send you a head part as you are Klarus fans and we really understand your situation.”

I had read the BLF Klarus counterfeit link I posted above to be that Klarus could not find the serial number (so it was a counterfeit) BUT, they didn’t want someone bad mouthing them over it so they sent a used replacement head anyway. So maybe or maybe not. Like Lightbringer noted, if you buy a “Bolex” or a fake Rolex and want Rolex to give you free parts to fix it when it breaks, and they send you the parts (as Klarus did in this case), then that’s above and beyond. Sure they can better Klarify where to get “genuine” Klarus flashlights and I’m willing to give them some time for that. I don’t support fakes and it pisses me off to see those kinds of ripoffs anywhere. Klarus is clearly trying to deal with fake Klarus products, and maybe that’s more difficult than we think it is, but IF that’s the case here and it appears to be, I’m supportive of their efforts. Even if they need to fine tune them.

Regards to all: PS (Racoon -no offense meant)

Hugh_Johnson · 2019-05-28T16:49:43.000Z

That’s an interesting perspective. There’s been a lot of criticism of their announcement and there could be other interpretations, as you have outlined.

Still, it seems odd that they make the announcement and then don’t respond to the comments. It seems like there could be good explanations that are conspicuously missing.

What I’m not able to get past is critically leveraging murdered people for marketing.

BlueSwordM · 2019-05-28T16:53:49.000Z

Hmm, I wonder if Klarus is just doing this to not fulfill warranties from stores which do not provide them with enough profit…

CREEXHP70LED · 2019-05-28T16:54:27.000Z

Well, you can always copy serial numbers that are actually legitimate and laser engrave them onto a fake light. All you need is someone to supply the numbers. You might end up with many lights with the same numbers but why do the Chinese care when they take real Heineken beer bottles along with every other beverage and food product and recycle the real containers fill them with piss and recap them very good I might add and then put them back in their cases and hot glue them shut. Look on YouTube, The only thing Chinese can do is counterfeit everything. Your food, water, beer, cells, lights, clothes, medicine. That is how they work there.

Then you have diversion, mainly in the drug trade of legal pharmaceuticals from India, Pakistan and China. So well counterfeited and even in blister packs, that even Pfizer cannot tell the difference until put into a gas chromatography mass spectrometer.

China makes it’s money copying everyone else’s IP, even their own countries. Pathetic.

FlashPilot · 2019-05-29T04:39:46.000Z

They obviously have no ability of seeing past the smoke smoldering from their own crack pipes. Beyond addressing potential warranty claims to repair another one of their lemons, I think we’ve all learned that its best to avoid any future dealings with them all together. Most of their grossly overpriced products will remain unsold on ebay for years to come, just as they always have.

Let us never forget the true nature of extreme stupidity, false advertising and a complete disregard for human empathy:
https://www.reddit.com/r/flashlight/comments/a0n88o/klarus_with_a_strong_entry_for_the_most_tasteless/

Leif · 2019-05-29T12:09:10.000Z

Caleb:

ZoomieFan:

Caleb:

Uh, I’m not sure how your mind translated anything in my comments into me needing a bribe.

My guess it’s this:

I am sure that a substantial BLF discount code for Klarus authorized dealers would change some opinions…

By this definition every discount, coupon code, sale, group buy, and give away is a bribe. We may as well change the name of this forum to Bribe Light Forum.

That is indeed the statement from you that indicates that a bribe creates inner peace and nice words for Klarus.

Bribe Light Forum? That might be appropriate. Let’s see if the owner agrees …

As far as I can see, part of the reason for discount codes is to get samples of a new light into the market, and generate positive feedback. Another reason may be to sell lights which are not selling as well as expected. And then some just want to sell lights …

raccoon · 2019-05-29T12:12:08.000Z

Couchmaster:

Regards to all: PS (Racoon -no offense meant)

No offense meant your way either.

I'm upset with Klarus, not you, but I've said more than enough on the subject.

FlashPilot · 2019-05-29T19:58:34.000Z

Let loose the rabid raccoons! That’ll teach em a good lesson!