Back in February I ordered two Thorfire C8s flashlights because they were on sale for $8. For that price I’ll bike with an ugly blue tint.
I hadn’t used either one of them much until our cabin/camping trip last month. They were both left tail-standing in moonlight mode all night as beacons to the bathroom. One died after about 4 days. The battery was still above 4v, and I was able to determine that it wasn’t the switch. I wasn’t willing to bust into the head if it was still under warranty.
So, I emailed Miranda Duan who had been the person handling the sale. I told her what happened, and what I had done. I even offered to replace the mcpcb or driver. That was on 23 Aug.
Yesterday my replacement C8s arrived. I didn’t have to send in any photos or videos, and I still have the dead C8s. That’s awesome customer service, IMO.
Now I’m gonna take apart the dead C8s and see if I can fix it.
I own a few Thofires (S70, 2x Q8, VG10s, TK15s). This is the first problem I’ve had, and I’m not shy about complaining when products or support are shoddy. But I have no problem with spending more money on Thorfire gear.
It is good to hear that you received excellent customer service! Which certainly isn’t always the case with other companies. I own two Q8 and a TG06S, all of which have been flawless. Good job Thorfire!
Wow! That is what I hope for in customer service. I have several Thorfires that have not given me a moment of grief but it’s good to know the company would stand behind them if a problem arose. I’ll keep this thread in mind when pondering over future acquisitions.
Thorfire is awesome. I have probably 8 or so lights from them. Only one problem. A TK05 showed up DOA. Miranda had a new one to me in 3 days. Always happy with Thorfire’s customer service. Wish I could say the same thing about another company, not mentioning any names, LUMINTOP. Again, not mentioning names.
Yep, I had a TK05 that went wonky, and got 99%-off Amazon codes to replace it. I did send a vid showing the problem, but that’s it, no complaints at all.
Thorfire, Sofirn, Convoy. No hesitation buying or recommending, whatsoever.