I am not referring to the vendors. I am referring to manufacturers. The manufacturers have a bad habit if dumping everything on the vendor and that only goes so far. It isn't looking for a free lunch. The problems for the most part are minimal yet because they are minimal they think they do not have to do anything.
As for risk.....are you or anybody willing to say that anyone should gladly turn over their money for a failed product....and to throw a little more in there...to not file a PayPal claim...which btw harms the vendor not the manufacturer.
When it is a vendor issue, by all means hold them accountable. How often, though, do we see people on this forum blame vendors for problems that belong to a manufacturer. In my case I could have complained to the vendor and they probably would have taken care of it BUT it is long after the sale and not their problem IMO.
All I am suggesting is leveling the playing field and put blame on manufacturers when it belongs to them and not the vendor as has been the norm.
Nope. It is a collective thing. It also has nothing to do with return shipping. If they want the return let them issue a pickup order. They could offer to send parts to those than "can". They could offer to send a replacement. There are several options available to these manufacturers.
“nothing to do with shipping” I bet this is actually a big stumbling block on low margin items, you said so your self when you righly noted the the shipping cost more then the item and that the MFG’s know that.
A “pick up order” is paying for return shipping.
I bet that once they receive the item (they being non flyby night companies) I buy my nightcore via Banggood and I have not needed it but I suspect that if I had an issue either Banggood or Nitecore would send a replacement out (admittedly after recipt of the defective unit).
The time involved to (return and then the second shipping time) resolve a defective item issue is not the MFG responsibility. But I dont like how long it would take either.
For industrial issues the FOB is often well negotiated because face it neither side wants the expense, hassle and liability.
I think we can agree that it’s pretty standard industry practice I if you want a replacement the item gets returned first. Of course for ongoing business relationships, exceptions are often made.
Yes maybe we should push for North American “sales” and “customer service/warrenty” offices but until “They” loose enough business because of that reason it will likely not happen.
But I do think you are right that for the most part purchasing low value items from small sellers is on a defacto as-is basis. I dont like it either but I think that is the case. Face it we are asking that they spend a lot of oney so that they can spend even more money (It’s just not a chineese low margin way of doing business).
eBay/PayPal does a pretty good job. I have not used the AliExpress dispute proccess but as it is created by Chineese industry I dont think it is as buyer centric as eBay’s.
But like I said I have no direct experience with it.