6

I was surprised by that today...also think it's a terrible marketing/branding mistake, on several levels, but they've been spiraling into a hole for a little while now. "Drop" is a really different company at this point and most of it happened over the last year and a half. I've made the choice not to support them anymore. They'll have to have a deal that's really special or some very attractive house-item for me to buy from them again but I'm really considering just closing my account if that's possible. They had some ups and downs in the first few years but never quite took steps to become a more legitimate business and up their game on customer service/returns/warranty/etc/etc. That was ok because they still fostered a pretty good community and had a lot of interaction with members, at least worked to make people feel better when mistakes (so many mistakes) were made and often had pretty good buys. Then they tried to get into the closeouts market, hired a bunch of come-and-go people who shouldn't have been in the positions they were in, botched more and more shipments and CS issues, and gradually nixed the employee-customer communication in the item discussions. Besides the terrible web site and interface changes over three rounds, I didn't appreciate it when they turned the site publicly viewable without notice (people often shared some personal or location information and such in the discussions as well as some manufacturer and other info that is better kept at least a little less open to the internet-at-large), and there was some ugly inside stuff a year ago, too. I say let those guys stick with the millennial road they've created and see where it takes them...already basically a normal e-tailer now with far substandard service and policies, and headed further that direction - very different than what Massdrop always was. Now it's like a very bad version of Amazon Facebook or some weird thing where you can spend more than you might at other outlets and come away with no return options or warranty support/communication. Why bother.