Neal's Gadget silence

I have ordered 14 times from Neal, twice I have received the wrong flashlight and twice he has ignored every message I have sent him. The first time I just accepted it because only the tint was different. The next time my order was completely incorrect. He replied to me and every follow up message was ignored, I have sent many follow up emails only for them all to be ignored. I had ordered a NIGHTWATCH NSX3 9900lm NS53A and received a NS43 and he ignored every follow up message. People defend him all the time but considering the volume of orders and lack of response people receive I would never buy from him again. I personally thought that after 14 orders he would allow me to return the incorrect model and send me the correct one, to no avail. He has also neglected to send some sapphire lenses I have bought, and was unhelpful there as well. Buyer beware for sure. I have also encountered many people on this forum suggesting that I was somehow at fault for poor customer service. Ignore those people they are petty and must not buy enough from vendors.

So, lumintop is supposed to be back tomorrow? Good. Maybe Leo week get back to me on my warranty problem. FW21 failure.x

I ordered an emitter from Kaidomain the 11th, still hasn’t shipped. Shows in process. I ordered from there Jan 1st and had the order 3 weeks later. We’ll see what happens now. I’m trying bitt ti buy from China, but that’s hard considering that they sell the stuff for cheap!

My orders been processed and sent out , I spoke to victor, AE says it’s shipped

Even before the virus he had issues with lots of negative stuff about how he doesnt respond after weeks, missing orders or wrong items recived etc etc… i would recommend u to buy somewhere else for now until he clears his mess up… he clearly cant manage his own shop since he runs it himself its just too much for one person and add also that he is married and has a kid now it doesnt make that better either…

Sounds like he needs to employ someone

Some questions that occur to me, not being particular connected with Neal's Gadgets...

  • How many claims, complaints, disputes need to arise until a payment service provider like PayPal discontinues business with their partner? Surely, that's a percentage number they will keep secret. I'm not taking any sides here but for now the ratio of disputed orders against properly fulfilled orders at Neal's Gadgets still seems to be on a reasonable level. This vague assumption would support the theory of Henk4U, that there's still a majority of customers who either remain silent and wait it out until their orders arrive or who are simply satisfied with the service.
  • I wonder how payment service providers (like PayPal) will deal with this grave situation in China when customer service is required beyond those 180 days of their purchase protection as a consequence of COVID-19, like delayed shipping and handling of orders. I would expect them to extend their protection period for let's say another 90 days to reflect delays that both buyer and seller cannot be held accountable for but that can be traced back to the chaos caused by COVID-19.

New unhappy customers share their experience here literally every day, and yet people still defend this dude Neal, just because “I got my stuff because I was patient so you shouldn’t whine that much”.
Like yeah most people that go to North Korea come back alive, but you wouldn’t risk it Frank, would you?

It’s a shame he’s getting all this bad press

He’s got a few things I wanted to buy but now I’ll try source them elsewhere

Sapphire glass for Fw1a guys ? When can I get them


I agree it’s a shame, because his store is nice, has cool stuff at reasonable prices. I also would order a few more lights from him if it wasn’t for 1) my bad experience and 2) hundreds of others that I saw here and on other platforms

Ask local prescription glasses maker.

Or ask local watchmaker.

Local watchmakers, local glasses maker lol, they don’t exist any more! The UK (for the most part) has had all this type of thing stripped from our towns, they can’t survive - who has watches mended nowadays?? 0.5%?.
There are shops, but they only put batteries in, change straps etc and the glasses shops will do slight adjusting to arms etc, but the rest is ‘sent off’ and it comes back in a week or so fixed.
Thee would be a ‘proper’ watch shop in the county no doubt, but they would charge you an arm and a leg as they do Rolexes etc!

In small town I live in, there are 3 or 4 glass maker shops and 3 watch repair stores afaik.

Don’t forget the guy that repairs battery packs for hassleblad cameras from scratch

ive a raymond weil i take to get maintance every year

my brother in law has over 10 watches, brietlings,omegas,bell ross etc (yes hes rich) they just love his yearly visits!

Neal has been involved in BLF for at least 5 years now, since the BLF-A6 or possibly even earlier. I’ve seen a lot of that up close, since I was involved in some of those projects too. (though thankfully not the Cometa)

Based on those 5 years, I can’t really say people’s complaints are inaccurate.

I don’t think he deserves to be thrown under a bus, but I also don’t think it’s helpful to downplay complaints about real issues. So when the topic comes up, I generally say nothing. Plenty of other people already say what needs to be said.

Toykeeper so when someone says they have been waiting for an order for months thats inaccurate how ? or a wrong flashlight or missing items how is this inaccurate ? Dont defend him because he has been here doesnt change things, those that are happy are ofc happy, but there are many complaints for a reason, if people just got the goods and response in timely manner this kind of threads would never pop up dont u think ? Its just he has a little too much over his head running a shop u cant just do on your spare time on weekends its a full-time job last i checked if u want happy customers in the long run.

I myself the orders i got have nothing bad to say but i can understand frustration when u wait for order and its been weeks maybe months and still its unsolved….

It’s not. Maybe re-read my comment?

Well, an order I had placed on February 15th now has a tracking number. The banner on Neal’s site is down also, so it does seem like it’s back to business.