Toykeeper so when someone says they have been waiting for an order for months thats inaccurate how ? or a wrong flashlight or missing items how is this inaccurate ? Dont defend him because he has been here doesnt change things, those that are happy are ofc happy, but there are many complaints for a reason, if people just got the goods and response in timely manner this kind of threads would never pop up dont u think ? Its just he has a little too much over his head running a shop u cant just do on your spare time on weekends its a full-time job last i checked if u want happy customers in the long run.
I myself the orders i got have nothing bad to say but i can understand frustration when u wait for order and its been weeks maybe months and still its unsolved….
I’m not saying you’re lying or anything, but most people’s problem with Neal seems to be precisely total lack of communication.
We are aware that sh1t happens in the mail service, especially from China, but as customers we expect at least an answer. Not answering on every possible platform is very annoying.
I’ve made 9 orders from Nealsgadget. Two of them were close to $300. All of them shipped immediately except the most recent one made on January 29, 2020. I haven’t tried contacting him because I understand the whole country is in lockdown.
Guess I caught some of this silence and being ignored from neal now too…. So heres my story in tow, Order placed on January 5th, was shipped but later the tracking changed to “returned to sender” I waited an excess of 20~ days from that point assuming it could be automated as per other messages due to contracting DHL and assured previously most updates as that time was due to holiday celebration extension due to virus, but I contacted DHL once again and was “ASSURED” after being escalated by there investigation “team” that it was sent back to sender and they haven’t had it for a while. I contacted neal over the last few days as per the removal of his banner on site and assume he was back, no answer BUT messenger indicates he had “READ” my messages from previous days and current. SO neal KNOWS of the issues and my contacting him as messenger indicates he had read the messages but is refraining on replying or updating IF or when my package will be resent……
REALLY considering taking it to paypal for a dispute cause all I wanted was acknowledgement or a message of ANY kind of knowing the situation…
I just got messages on two orders from Neal, looks like he’s sorting through things again.
Remember, some items he will have more ready access to than others, be patient, I’m sure he’s doing what he can. The entire country is in turmoil, that doesn’t just suddenly clear up and go back to normal.
Ventsi, I’ve dealt with Neal for years. I’ve had more than my share of problems with him, but even I can see he means well. Like Toykeeper I too was in the group buys that included doing business with Neal, he sent me countless prototypes of lights and drivers for testing. I probably know his ways better than anyone here, and again even I can see that he tries to get it right. FWIW, I have bought over $5000 in lights through Banggood, most of which in the time Neal worked with them. Yes, I have a great deal of experience with the man in question.
Lol, that’s funny! I have been mad at him just like many others. I finally realized he spreads himself so thin we all catch the flak at some point.
Most of the complaints are recent, when he had no access because of the virus situation. Stores were shut down, even if they had what you ordered he couldn’t get it. And the infamous wall has been blocking more than ever. Patience is key. Only on old wagons does the squeaky wheel get the grease…
I believe you. I don’t so much believe in Neal’s best intentions. I would, if he would answer the people that he was and is currently ignoring.
Regarding your next post, no, 80% efficiency in business is NOT good at all, wtf you’re talking about. I’m a businessman myself, if I was only 80 or even 90% efficient, I would go bankrupt in about 3 to 6 months.
This is not how you operate a business, ANY business. If you have too many orders, hire somebody to work for you. Or raise the price, after all high demand commands higher price. There’s a few economically proven ways to do business and Neal’s is not one of them.
And finally, no, the majority of complaints are not after the virus outbreak. Maybe you started noticing them recently, but I’m sure you know about the “negative experience” thread, go see the dates of the posts, please.
I’ve been in contact with several manufacturers/shops in China and only this week I got messages from some that they can ship again. Communication throughout the last month and a half was much slower than normal if even any at all.