Negative experience with NealsGadgets

Maybe you right. Also BG now have only higher shipping rates compared to before pandemic. Also on Ali the most shipping cost are also higher now for cheap items.

Last December? … if you haven’t gotten a response by now you’re not going to get one. Maybe he forgot. Did you try again?

PM on here, pm on messenger and email and no answer to any.

That’s not forgetting that’s ignoring.

That is the problem with Neal, he only responds when he wants to.

i get from him the same like many others….wrong item…different item…i was afraid it will happen…and it happen.but he refunded me the money i paid for very fast….sadly,i dont have the flashlight:((

+ 1

I had the same experience. I do not know how he stays in business.I guess 50% of his return customers keeps him afloat.

exactly Baron,this is what i ask myself….i had years ago also flashlight business…I almost killed my self to make the customers ok with all the service.People are still more and more difficult…And i finished in minus…And left it)))

I ordered a light from him with DHL rush delivery about a month ago. Directly after I ordered, there was a pop up saying that there was a covid-related delay to all orders. Which is fine, except that information would have been much more useful before I ordered. So I contacted him, saying that I would like to cancel my order due to the delay. He said basically “why? It’s in stock.” I told him I needed it by a certain date, and it said “that should be fine.” It did not arrive by that date, not even close, which has caused me significant inconvenience. To be honest the way those delay warnings are set up seems deceptive, and the fact that he underestimated delivery time by a week (when paying $20 for rush delivery) has left me not wanting to do business with him any more.

Be a little more forgiving when shipping is entirely out of the seller’s hands.

You had the opportunity to say no but you went ahead, that’s on you

He delayed shipping it out until it was unlikely to arrive by stated time. He stated it would be shipped on on the Monday 8 days before I needed it. It was not actually shipped until Friday, 4 days before I needed it. I would have said no if he was accurate either about it arriving on time, or about when he would actually ship it out. It was never going to arrive by Tuesday according to the initial delivery time estimate. Minus the time spent in customs (5 days) it took 5 days to arrive. It seems that he did not want to be transparent about the likelihood of it being shipped out and arriving by the time I needed it.

Update to the missing 18350 cell. I got an answer to the email and a refund, which is ok, but I had to chase it up and shouldn’t have had to. Because the copper FW3 is vac pac, and the battery needs to be installed, it wasn’t sent. I should have been informed and not charged the cost of the cell.

Other questions involving several repeat emails, like a chipped optic, and a friend of mines enquiry about changing his order to the package deal for FW3A with battery and glow gasket, weren’t answered. My friends order shipped two days after his email. Emails regarding anything other than a sale are ignored. It’s a shame really, but I’ve seen it many times across forums, people and makers struggling with the logistics when the product catches on.

In his favour, he did email me prior to sending me the FW3A asking if I wanted the glowy tailcap button fitted. That’s a plus, as I’ve unscrewed it and fitted it to my copper shorty and it was a PITA to unscrew the internal locking ring and swap them.

I would like to quickly share my negative experience. I ordered on May 26, 2020 for a battery that was listed on the site as “in stock” and did not receive any correspondence for over 3 weeks after the order was immediately confirmed. Today I contacted Neal via email, Facebook, and Instagram (I didn’t try hard enough to look for his WhatsApp), and I received a cancellation/refund from PayPal. Not sure if this bad customer service is because of COVID or what…

…But at least in this environment, I’d stay away.

It’s bad customer service but most likely no shipping available due to covid

I’ve got to admit, I’ll avoid ordering from Neal if at all possible in the future. What concerns me, is that he seems to be getting leads on certain exclusives, like loneocean’s lume1 driver…

Wow. I wish I had seen this thread before I just placed an order. How long are shipping times? I’m wondering if I should cancel my order and order from another company?

I aslo placed my order yesterday, because I ordered my dreamed Nightwatch NS43 and also you can find it only on Neaslgadgets site. I knew about the possible problems, but I ordered it anyway. I hope all to be fine. If something go wrong we have Paypal protection.

It is with great reluctance that I post here but Neal really needs to sort out his communication and backup procedures.
Of the nine orders placed with him I have had problems with two of the lights. I contacted him on both occasions and received no reply.
As has been pointed out previously his prices are no better than average and although he stocks some interesting lights I will have to think hard before ordering anything else from him.
I have left neutral feedback on his site but there is little criticism there,it all seems to be glowing reports. Has anybody else left neutral/negative feedback there?

Good thread, I was gonna buy from him but will pass now.

I have had a few orders with Neal and have had no issues previously.

however i placed an order for two lights last Friday (12/6) and selected DHL shipping only to find that my order is still sitting as unfulfilled and has not been posted!

i hope everything is ok for Neal and there are no problems over there.
some level of communication would be great , i sent an email on Tuesday and got no reply Ive just sent another one and hopefully i get a reply.

if not im going to have no option put to talk to paypal and get a refund which i really don’t want to have to do.

not been so bad with me. replies to messages on his fb back to me ok .

Neal Zhang