Negative experience with NealsGadgets

Dang, I've been happy with my copper EDC18 from Neal, LED's are XPL HI as ordered. Neal is difficult to reach though for me too:

Those sure are attractive .

Well. My previous order was fine. My black Friday order still hasn’t shipped two weeks and 1 email later. It’s funny. I ordered sst20 FW3T a long time ago. I got Nichia. I tried various ways to get that rectified but it never worked. Neal tried but the language barrier and such made it impossible. Luckily I like the Nichia but it’s not what I ordered or wanted.

Oh, and the process to get it fixed was slow and frustrating. Neal can have good deals but communication has always been awful.

Since it’s a nice copper light, I’m not inclined to return it.

219C yellowish vs SST20 greenish. Think the 219C is ok to keep.

My order of the MS18 from November 24th never shipped. Neal isn’t responding to my emails. I’m about to file a dispute.

Here is the way i see it,
As long as you are a new customer he will respond and help you out, once there is a problem with your acquired item, first of all you must make sure not to hold your breath while you wait for his response, and if you were born on a blue moon night you might get lucky enough to get a response, however if your luck is as bad as mine he will ignore your inquiries and treat you like yesterday`s news and never respond….
I for one will never deal with him again, he has my money and I got a dead charger…
Yes I am pissed off, because normal people do not do this to others……
Serenity now….

Only problem with that is……. Seems ‘normal people’ are less and less normal nowadays. :wink:

So I filed my paypal dispute on Thursday. Friday I got a shipment notification. Monday the flashlight got delivered. Really fast delivery from Hong Kong. Only problem is that he shipped me the cool white MS18 instead of the neutral white. I’m guessing he didn’t have the neutral white and was waiting for it. But guessing is all I can do because he never responded to my emails.

I’m a patient person and would have waited longer for the neutral white if that was the issue, but with no email response what choice did I have but to file the dispute?

So I’ll change my rating of nealsgadgets from negative to a low neutral. I would still order from him if he was the last person on earth and I really really needed a flashlight. Or if he had something cheaper than everyone else. :wink:

I’ve had similar experiences with Neal. Ordered black Friday, no further communication for a few weeks. I pestered him on messenger. Was told the LED choice I wanted was out of stock. He gave me a choice. Shipping soon after and received the light in the usual time frame, maybe a touch faster. If I didn’t get a hold of him I don’t think he would have told me he was out of stock. Not a scammer but a very poor communicator. This has happened the before (not every time). It was a good sale and ultimately I’m happy but it’s not a smooth experience and I do not enjoy the buying experience.

I ordered a E05C and three batteries at Christmas from Neal. My order was shipped and arrived much faster than I was expecting which was good.

But the order was missing 2 batteries. Contacted by email and waited a week then tried messenger but got no response. Opened a case on paypal and still didn’t get a response. Escalated the case to paypal before the cutoff date (28 Jan) and awaiting their verdict.

Came here to find the thread to contact Neal as he won’t respond to my emails. I see I’m not alone, his customer service seems to be lacking. Lesson learned.

Bought once, got a dead Fw1A, no help at all from Neal, never again.

I would start a thread on here with some details, I’m sure someone may be able to help.

FW1A Dead on Arrival

Never ordered from Neil but I can tell you Gear Best is Pretty BAD. I ordered 3 x S21’s three months ago. Still nothing. I opened case with them, they said it will take longer.

I didn’t plan to order from either one again. I ordered 3 times from GB and had problems with each order. GB now has some ridiculously high prices. Despite that I don’t hate GB, I kind of respect them for providing jobs for the mentally handicapped. I swore I’d never order from Neal again but just signed up for the FW3A group buy as I wanted one with the raw finish. I’ll see how it goes.

Wow, Neal’s store made it on to Trustpilot can’t be a good thing………100% bad :person_facepalming:
I am at a loss why he seems to treat a good portion of his customers so badly, it literally makes no sense to me.
I got one thing from him, it arrived so I won’t judge him on that, however one cannot simply ignore the carnage he causes for many customers.

Hard earned reputation.

There’s an odd dichotomy of interactions with Neal. According to the positive things about Neal, either he does things right and ensures customers are satisfied or he just ignores you outright. Usually people are consistently one or the other, not both.