You can just withdraw the funds to your bank account or, in some cases, manually to a credit card. Automatic chargeback to the funding source doesn’t always work for many reasons (i.e. some cards or funding sources do not allow reverse/incoming payments).

If you are holding a balance you might be one of the customers they may want more information from. But who knows what factors are at play for doing all of that (amount of funds, source, time/duration of balance holding and so much more).

edit: I am not sure what “Far East” means, could be East coast of the US or East on the planet :smiley: sorry!