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Here’s what I did when Minolta screwed me in a similar fashion. I have learned that fear is a powerful motivator. Do what you’re doing. Trash GB anywhere and everywhere you can, including the name of the contact person. CC GB at every step. Go rambo on them. Then, once you’ve shared your tale of woe, send them a personal email informing them that you will never, ever go away. That you will be there forever, and that you will end up costing them more in sales than that will be so much more than what they’ve screwed you out of. Then do what you said you’d do. Tell then that it will be your your mission in life to hurt their bottom line.
All of this will be a bunch of work for you, but when they start believing that you’re serious, and that you really never go away, they’ll cut you a check just to make you go away. Persistence is the key. Stick to your guns.
To them, trashing their reputation is much more effective and threatening than attempting to scare them with legal action.
Trust me. I’m a New Your Jew and I know how to play this game. Always remember, fear is the most powerful motivator. Fear circumvents the brain’s logical, thought processing regions. Fear goes directly to the brain-stem.
Having said that, if you’ve entered into a transaction where GB doesn’t assume responsibility for delivery, then you’re screwed.
However this plays out, good luck.