I get your logic but can’t believe how much power you’re willing to give a business in the name of a good deal. I forgo customer service when I deal with these Chinese online superstores with the understanding that if I ever have a legitimate problem, it’s going to be a massive run-around to ever get it dealt with. To me, that’s a willing sacrifice in the name of saving money.
We’re talking about a situation where a business accepted money, screwed up on their end which doubled their shipping costs and then told the customer they’d have to pay for the mistake. That’s literally stealing. You give me something with the clear understanding you get something in return and I don’t deliver means I stole your money.
The response to theft should be outrage, not fear of that company trying to ban you because you exposed them for stealing. The reason why they don’t care and expect you to just write it off is because too many people have done just that in the past.
Where does this submission end? $2 is fine so $4 still isn’t worth it quickly becomes anything under $10 is no big deal… see the progression here?
The single most important detail is profit margins: just because it only cost $2 doesn’t mean GB deserves to steal $2. That would earn GB roughly $8 worth of sales considering they probably make around 25% on that $2 sale so $0.50. They’re laughing all the way to the bank and plowing hundreds of these “not worth fighting them over it” 100% profit transactions into their bottom line every month. That’s why it’s worth the fight, not because of whatever you ordered, but to smack GB upside the head for thinking this is acceptable
