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Thanks Lightbringer and Teacher, as suggested i politely reiterated the facts as simply as possible.

Yesterday: “So sorry to tell you that this item is out of stock now,so we can not arrange a replacemenr for you. Would you like to accept our refund GBP2.36?”
Today: “So sorry to tell you that if you want this item,you need to pay the difference USD4.05 for us. Are you willing to accept it?”

This is Chief Wu as well which i assume is a generic name used for e-mails, though i guess it could be one disgruntled employee trying to sabotage the company :smiley:

I use Banggood cos they’re cheap so i save money, and i accept that they can be cheap by spending less on ensuring processes are reliable, and on customer service, so i expect mistakes and am very tolerant in trying to get them resolved and realistic in my expectations, and i take all this into consideration when deciding whether to order from them. The alternative is to pay a higher price with a more reliable vendor, that’s entirely my choice.

However, with Chief Wu’s latest response i now see this less as a simple mistake and more as an extortion attempt. Maybe they deliberately didn’t send the items and are now being deliberately obtuse to try and create enough hassle for me to give up and give them free money. Why else would they ask me to pay more for items i’ve already paid for?
Mistakes i tolerate, extortion not so much. A Paypal dispute, a complaint to Chief Wu’s superiors, some public awareness of my extortion belief, and a link to this thread are in order. I think that’s the limit of my powers.