Problems with Bang good

tekwyzrd · 2019-02-26T02:50:48.000Z

Tomorrow will be seven days since I received the most recent message from banggood about the L6 I received with a half-dead xhp70. The message claimed they contacted their supplier but had received no reply and asked me to wait for their next message. I have been patient. A week is more than sufficient. I have no doubt that had they actually contacted Simon he would have replied days ago.

I didn’t request anything unreasonable, just a replacement 3a xhp70 on a dtp mcpcb. I didn’t even include the scratched ar coating in the message reporting the problem with the L6. I tried to be reasonable.

If I don’t hear from bg tomorrow I’ll be filing a paypal claim. With over 1000 positive buyer feedback on ebay and almost twenty years as a paypal user I’m hoping they rule favorably.

mattjk · 2019-02-26T12:18:46.000Z

BG = Helmets of the highest order.

Me: Sent them a video with my initial complaint demonstrating the issue.

“Chief Wu” Asks for a picture of the shipping label? and the SKU on the box.

Me: Gave them a picture of the SKU as the packaging was binned.

“Chief Wu” Please send a video.

Me: Please provide a fair resolution or i will initiate the dispute process.

Lets see what happens next…

Marc_E · 2019-02-26T14:29:00.000Z

Lightbringer:

Marc E:

Am i missing something obvious? Can anyone offer a reason as to why this isn’t just plain theft by fraud?

I’d give ’em one last chance, forewarning them that my next step would be to approach Mr PayPal or Mr CreditCard to fix things.

teacher:

Your not missing anything. I think the BG CS rep(s) you are dealing with are not the sharpest pencil in the box when it comes to math skills. :person_facepalming:

Explain it very simply one more time, as Lightbringer suggested. If they still do not understand, call it a day & let PayPal or CC sort it out; again… as Lightbringer suggested. :+1:

Thanks Lightbringer and Teacher, as suggested i politely reiterated the facts as simply as possible.

Yesterday: “So sorry to tell you that this item is out of stock now,so we can not arrange a replacemenr for you. Would you like to accept our refund GBP2.36?”
Today: “So sorry to tell you that if you want this item,you need to pay the difference USD4.05 for us. Are you willing to accept it?”

This is Chief Wu as well which i assume is a generic name used for e-mails, though i guess it could be one disgruntled employee trying to sabotage the company

I use Banggood cos they’re cheap so i save money, and i accept that they can be cheap by spending less on ensuring processes are reliable, and on customer service, so i expect mistakes and am very tolerant in trying to get them resolved and realistic in my expectations, and i take all this into consideration when deciding whether to order from them. The alternative is to pay a higher price with a more reliable vendor, that’s entirely my choice.

However, with Chief Wu’s latest response i now see this less as a simple mistake and more as an extortion attempt. Maybe they deliberately didn’t send the items and are now being deliberately obtuse to try and create enough hassle for me to give up and give them free money. Why else would they ask me to pay more for items i’ve already paid for?
Mistakes i tolerate, extortion not so much. A Paypal dispute, a complaint to Chief Wu’s superiors, some public awareness of my extortion belief, and a link to this thread are in order. I think that’s the limit of my powers.

tundraotto · 2019-02-26T14:49:07.000Z

Over a week now waiting for my paypal to be refunded for the last order they canceled……they keep skirting the issue.

teacher · 2019-02-26T14:53:57.000Z

Marc E:

Thanks Lightbringer and Teacher, as suggested i politely reiterated the facts as simply as possible.

Yesterday: “So sorry to tell you that this item is out of stock now,so we can not arrange a replacemenr for you. Would you like to accept our refund GBP2.36?”
Today: “So sorry to tell you that if you want this item,you need to pay the difference USD4.05 for us. Are you willing to accept it?”

This is Chief Wu as well which i assume is a generic name used for e-mails, though i guess it could be one disgruntled employee trying to sabotage the company

I use Banggood cos they’re cheap so i save money, and i accept that they can be cheap by spending less on ensuring processes are reliable, and on customer service, so i expect mistakes and am very tolerant in trying to get them resolved and realistic in my expectations, and i take all this into consideration when deciding whether to order from them. The alternative is to pay a higher price with a more reliable vendor, that’s entirely my choice.

However, with Chief Wu’s latest response i now see this less as a simple mistake and more as an extortion attempt. Maybe they deliberately didn’t send the items and are now being deliberately obtuse to try and create enough hassle for me to give up and give them free money. Why else would they ask me to pay more for items i’ve already paid for?
Mistakes i tolerate, extortion not so much. A Paypal dispute, a complaint to Chief Wu’s superiors, some public awareness of my extortion belief, and a link to this thread are in order. I think that’s the limit of my powers.

Yeah, it seems you’ve done all you can do Marc E. :+1:
Time to file a PayPal dispute & whatever else you can do to expose “Chief Wu’s” incompetence.

Marc_E · 2019-02-26T15:28:36.000Z

teacher:

Yeah, it seems you’ve done all you can do Marc E. :+1:
Time to file a PayPal dispute & whatever else you can do to expose “Chief Wu’s” incompetence.

Cheers for the confirmation Teacher, just tried to open a PP dispute and get:
Access Denied
You don’t have permission to access on this server.

Lucky i cut’n’pasted my text into a text file! Will try again later

teacher · 2019-02-26T15:44:11.000Z

Marc E:

teacher:

Yeah, it seems you’ve done all you can do Marc E. :+1:
Time to file a PayPal dispute & whatever else you can do to expose “Chief Wu’s” incompetence.

Cheers for the confirmation Teacher, just tried to open a PP dispute and get:
Access Denied
You don’t have permission to access on this server.

Lucky i cut’n’pasted my text into a text file! Will try again later

Sure thing… :+1: . Good luck too. It should be cut & dried, it seems to me; since they are only offering you half of the refund you should get.

koziy · 2019-02-26T16:23:55.000Z

mattjk:

BG = Helmets of the highest order.

Me: Sent them a video with my initial complaint demonstrating the issue.

“Chief Wu” Asks for a picture of the shipping label? and the SKU on the box.

Me: Gave them a picture of the SKU as the packaging was binned.

“Chief Wu” Please send a video.

Me: Please provide a fair resolution or i will initiate the dispute process.

Lets see what happens next…

That is really crappy of them.

mortuus · 2019-02-26T21:07:47.000Z

korkfoto:

Is BG going out of business?

huh why do u think so?

flightless22 · 2019-02-26T22:00:50.000Z

I just received an order from Feb 01. Package only contains 3 out 5 items. Contacted CS. What is the experience when dealing with this? I’ve made 5 other orders with zero problems before.

mortuus · 2019-02-26T22:31:23.000Z

flightless22:

I just received an order from Feb 01. Package only contains 3 out 5 items. Contacted CS. What is the experience when dealing with this? I’ve made 5 other orders with zero problems before.

If your order contains several products, it will be split and the items currently available will be shipped first. We will then send you the out-of-stock items after they have been restocked.

DOC1500 · 2019-02-26T22:45:30.000Z

mortuus:

flightless22:

I just received an order from Feb 01. Package only contains 3 out 5 items. Contacted CS. What is the experience when dealing with this? I’ve made 5 other orders with zero problems before.

If your order contains several products, it will be split and the items currently available will be shipped first. We will then send you the out-of-stock items after they have been restocked.

That way you get to hold somebody’s money hostage while waiting for your next shipment, instead of putting a quantity in stock on your website that shows what you have in stock.

flightless22 · 2019-02-27T02:43:54.000Z

mortuus:

flightless22:

I just received an order from Feb 01. Package only contains 3 out 5 items. Contacted CS. What is the experience when dealing with this? I’ve made 5 other orders with zero problems before.

If your order contains several products, it will be split and the items currently available will be shipped first. We will then send you the out-of-stock items after they have been restocked.

There’s no indication the items were going to shipped separately, on the package it has “detailed descriptions of content” with 5 items listed. Do you work for Bang Good?

kkib · 2019-02-27T03:58:35.000Z

Three of the 5 items I ordered four weeks ago were still out of stock so I canceled the entire order. Why do they accept an order if they don't have the goods in stock? Needless to say this was the first and also the last time I am dealing with BG.

korkfoto · 2019-02-27T06:43:34.000Z

mortuus:

korkfoto:

Is BG going out of business?

huh why do u think so?

Lemme reformulate: Is BG going out of HONEST business?

Yesterday I filed a claim to Paypal. Today I (finally) received an e-mail form BG that they are going to refund me. Then, an e-mail from PP that they are denying my claim due to the fact that BG is refunding me.
I think that speeded up a little the process.
Let’s see.

mortuus · 2019-02-27T08:21:43.000Z

flightless22:

mortuus:

flightless22:

I just received an order from Feb 01. Package only contains 3 out 5 items. Contacted CS. What is the experience when dealing with this? I’ve made 5 other orders with zero problems before.

If your order contains several products, it will be split and the items currently available will be shipped first. We will then send you the out-of-stock items after they have been restocked.

There’s no indication the items were going to shipped separately, on the package it has “detailed descriptions of content” with 5 items listed. Do you work for Bang Good?

no i was just pasting what they write on policy on split shipments, but try contact them? they will probably say the same tho…

DOC1500 · 2019-03-02T00:27:04.000Z

About a week ago I placed an order with banggood and then decided to cancel. It took them three days to respond to my cancel yeah, but the bastards still charged me, and I deleted all of the correspondence. I guess I screwed myself. Then two days later I replace an order . After this next order arrives ,if it arrives I’ll never do business with them again.
I should have listened to my bank because the first and second order the bank refused to pay until I called them. I guess they really knew better.

koziy · 2019-03-02T06:56:31.000Z

DOC1500:

About a week ago I placed an order with banggood and then decided to cancel. It took them three days to respond to my cancel yeah, but the bastards still charged me, and I deleted all of the correspondence. I guess I screwed myself. Then two days later I replace an order . After this next order arrives ,if it arrives I’ll never do business with them again.
I should have listened to my bank because the first and second order the bank refused to pay until I called them. I guess they really knew better.

I’ve had a lot of issues with them that I described in previous posts, but so far I have not been overtly ripped off by Banggood. What I don’t like is that it can take 2-4 weeks from the date of order to the time my money is returned to my bank account for a cancelled order, which benefits them and disadvantages me. If they do this systematically with thousands of customers, which I think they are doing, since it happened to 3 of 5 orders I placed within a short period of time, then they can artificially inflate their cashflow, which helps them pay for operational costs, payroll and so forth, with money they don’t have until their backlog of invoices from Chinese New Year start to get processed or whatever has to happen for them to get back into the black — I’m not a business expert, but I think I have an idea of how the scam works. Meanwhile, I went without that money and was unable to do what I might have wanted to do with it. Basically, they appear to be using their customers for 14-30 day loans at a 0% interest rate.

toddcshoe · 2019-03-02T08:38:47.000Z

DOC1500:

About a week ago I placed an order with banggood and then decided to cancel. It took them three days to respond to my cancel yeah, but the bastards still charged me, and I deleted all of the correspondence. I guess I screwed myself. Then two days later I replace an order . After this next order arrives ,if it arrives I’ll never do business with them again.
I should have listened to my bank because the first and second order the bank refused to pay until I called them. I guess they really knew better.

Hope you are using PayPal for all your transactions. PayPal is the only reason I will do business with any of them mega, Chinese sellers.

flightless22 · 2019-03-02T14:28:42.000Z

Seems like I got lucky and the CS I was in contact with must have been in a very good mood. I sent in pictures of SKU and shipping label and I was offered a partial refund or reshipment of missing items in a matter of 3 days. I chose reshipment of course.