owkaye
(owkaye)
19
I was all excited when I got a huge 50% off Vipon deal on my first 18650 flashlight, and I knew I would want to use it ASAP when it arrived. So I ordered 4 batteries immediately, then I ordered a charger a week later. The flashlight arrived first, then the charger, but the batteries never shipped — so now I’m stuck waiting for batteries before I can use the flashlight or charger!

After waiting 5 days with no shipment confirmation from FastTech I created a ticket to ask them why my order still had not shipped. They ignored this ticket for another 6 days …
I finally lost my patience this morning because they have been so pathetically slow and unresponsive. It’s been 11 days since I paid but they still haven’t shipped, and I have received no evidence or communication to suggest that they might ship any time soon. Instead I discovered this notice on their website this morning:
They sure talk a good story on their website, boasting about how fast and responsive and professional they are, yet their real-world performance tells a much different story … at least in my case.
So I cancelled my FastTech order this morning (we shall see if they ever return my payment) and I placed a new order for a set of four 30Q batteries on eBay from ‘genele3’, a USA seller with a reputation for fast shipping:
https://www.ebay.com/itm/192967336455
Unfortunately after this disappointing experience I cannot recommend FastTech, nor will I be buying anything from them in the future. They may be a great battery supplier for some of you, but not for me.
In my opinion FastTech should have placed a PROMINENT notice on their website at least one week before the start of their National Holiday, alerting everyone that they would be temporarily “out of business” for this holiday and therefore unable to ship any new orders during the first two weeks of October. But they did not do this, and the result is that I wasted 11 days waiting for nothing.