I don’t think they are defective, and I sure am not saying your store is deceitful. I’m quite happy your store makes these LEDs available to the average person.
But when offering stuff like this to the average person, the listing does need to state anything the average person would not know. Like the fact “CCT ratings are evaluated using integration equipment”. Or that “tint and CCT change significantly with power input”.
One way for a seller to have great customer satisfaction is through great customer service. You do good at this. The other way is to continuously improve the store pages with feedback. You’re store has truthful information from the manufacturer, but in my case, it led me to believe that the CCT and tint were stable properties of the LEDs. I know you did not mean to mislead, but you just made assumptions too, in assuming shoppers already knew CCT and tint were highly variable.

I’m not upset, just disappointed by the general situation that I paid good money and invested good time for a project that didn’t go as expected.