Hmm…… maybe the customer service person is thinking:
If the customer knows that I understand the issue at hand, he also knows that I have to admit he’s right.
Zulumoose
(Zulumoose)
July 19, 2018, 2:22pm
22
Once again:-
No understanding whatsoever, isn’t there a Banggood rep on this forum somewhere? What was his username?
Zulumoose
(Zulumoose)
July 19, 2018, 2:39pm
23
Ok this is my last ditch attempt. Banggood are looking more bang than good at this point.
to cservice
I have given measurements for 6 Astrolux tubes, all extremely close in size.
I have given measurements for 5 Astrolux heads, 3 of them S41 heads, 3 of them are extremely close in size.
The ONLY measurement that is VERY different to the others is my S41 head.
The internal diameter SHOULD be between 21.2 to 21.4mm to match the others.
It is 21.7, giving no secure overlap with ANY of the tubes.
Overlap should be about 0.5mm as on the other sets.
Only 2 of my tubes overlap on that head and the overlap is 0.05
ONE TENTH of the proper overlap.
I have explained this enough times. Please have a good English reader look through the emails.
I will lodge a Paypal dispute immediately (something I have never done before) if the next response does not show a proper understanding.
RobertB
(RobertB)
July 19, 2018, 3:18pm
24
Try this Banggood rep. http://budgetlightforum.com/messages/new/6714
Keep it simple. If they were to write you in their language, this is what it would look like to you.
到cservice
我已经测量了6个Astrolux管,它们的尺寸都非常接近。
我测量了5个Astrolux头,其中3个是S41头,其中3个非常接近。
与其他测量非常不同的唯一测量是我的S41头。
内径应该在21.2到21.4mm之间,以匹配其他内径。
它是21.7,与任何管都没有安全重叠。
重叠应该与其他组重约0.5mm。
我的管中只有2个重叠在那个头上,重叠是0.05
正确重叠的一个十分之一。
我已经解释了这么多次。 请让一位优秀的英语读者通过电子邮件查看。
如果下一个回复没有表明正确的理解,我会立即提出Paypal争议(我之前从未做过的事情)。
Zulumoose
(Zulumoose)
July 20, 2018, 11:49am
25
Ok
With help from the Banggood rep it seems like they have got the right idea. In fact they may be sending me a whole head.
We are deeply sorry for the inconvinence caused by the misunderstanding, to solve this problem, we plan to reship a Astrolux S41S Stailess Steel Nichia 219C Flashlight head for you, would you accept it?
I have informed them again that all I need is the copper part, but I won’t say no to a whole head.
Maybe that was a mistake, another possible source of misunderstanding.
I should just have said yes. :person_facepalming:
RobertB
(RobertB)
July 20, 2018, 2:00pm
26
Zulumoose:
Ok
With help from the Banggood rep it seems like they have got the right idea. In fact they may be sending me a whole head.
We are deeply sorry for the inconvinence caused by the misunderstanding, to solve this problem, we plan to reship a Astrolux S41S Stailess Steel Nichia 219C Flashlight head for you, would you accept it?
I have informed them again that all I need is the copper part, but I won’t say no to a whole head.
Maybe that was a mistake, another possible source of misunderstanding.
I should just have said yes. :person_facepalming:
Haha! they will probably still ship you the whole head anyway. (hopefully)
Macka17
(Macka17)
July 20, 2018, 2:48pm
27
KISS.
ALWAYS>
When dealing with other than English speaking people in English.
There are TOO many meanings to too many words. even when you KNOW the language.
I AM English born and edificated. and it still gets me off guard after 77plus yrs.
Shhhhh. YES PLEASE… and wait.