I’ve had Amazon send the wrong item due to mislabeling. Contacted them, they sent a replacement, and said to keep the other item. I’m not sure who eats the cost when that happens, but it does happen.
If those ASIN bar code labels were pre-applied by Sofirn before shipment to AMZ, then the latter seems to be clearly at fault.
Bezos’ minions who received and processed those shipments should have noted the ASINs, and applied the correct descriptive labels.
But, one could argue that Sofirn’s generic packaging might have helped bite them in the rear as well. OTOH, the item I mention above was clearly identified by the package as not matching the description on the label, so it may not matter, if those in the warehouse don’t take notice.
I’d still rather Sofirn spend the money on the product rather than fancy packaging, but perhaps some minimal labeling in descriptive, readable form could have helped.
I trust them to make it right, though.