Sofirn SF14 should come with a warning

hatman · 2018-08-03T22:33:02.000Z

Sofirn:

hatman:

Sorry, but this seller may not be ready for prime time.

First it sent me a defective SF14 AFTER announcing that it had a new, improved model.

Then, when I placed a second order, for the new improved SF14, it said no stock available until Aug. 8, for a nearly two week wait. Fine, no problem. Then, suddently, it said my item was in stock.

Finally, it sent me some other model: a side switch instead of the tail switch I wanted; 18650 instead of the AA I wanted; and a confusing user interface. I would gift it, but doubtful that a non-flashaholic would want it.

Sorry dude. Contact us via email or PM us, we will make it right. You are right, it’s not Sofirn’s prime time. We are trying to survive in the market actually. :cry:

This is the thing. We sent inventory to amazon FBA warehouse, then it depends on amazon when it would be available, not Sofirn. :person_facepalming:

And then the weird issue happened, some items are relabeled! the wrong label is of SP32A V2.0!

We put the two product in different boxes and sent together. Don’t know why they are mixed up. Who relabeled our inventory? How many of them are incorrectly? amazon told they need time to investigate and can’t tell more information before they make it clear. :person_facepalming:

All right. We closed the listing of FBA, what’s all sale now will be shipped from China directly. Amazon.com

Hope amazon will make it clear and tell us what’s wrong. Below is how I was answered

Thank you kindly for responding. I am sorry for your trouble. You seem a decent sort.

I just want my light. If possible, I prefer to order on Amazon. My cc was hacked while ordering through an overseas outlet (not you) and I would like to be able to order a flashlight without having that trouble again.

Please see my PM and thanks.

TheIntruder · 2018-08-04T03:56:19.000Z

I’ve had Amazon send the wrong item due to mislabeling. Contacted them, they sent a replacement, and said to keep the other item. I’m not sure who eats the cost when that happens, but it does happen.

If those ASIN bar code labels were pre-applied by Sofirn before shipment to AMZ, then the latter seems to be clearly at fault.

Bezos’ minions who received and processed those shipments should have noted the ASINs, and applied the correct descriptive labels.

But, one could argue that Sofirn’s generic packaging might have helped bite them in the rear as well. OTOH, the item I mention above was clearly identified by the package as not matching the description on the label, so it may not matter, if those in the warehouse don’t take notice.

I’d still rather Sofirn spend the money on the product rather than fancy packaging, but perhaps some minimal labeling in descriptive, readable form could have helped.

I trust them to make it right, though.

teacher · 2018-08-04T04:07:03.000Z

TheIntruder:

If those ASIN bar code labels were pre-applied by Sofirn before shipment to AMZ, then the latter seems to be clearly at fault.

Sofirn has already stated the stick on labels were not applied by them. They were applied by Amazon.

TheIntruder · 2018-08-04T04:49:33.000Z

Which label? The one with the ASIN and barcode only? The one with that, as well as the description? Or both?

The former appears to be applied in an area specifically designated for labeling, which suggests some care was used, and it was pre-applied by the sender, like bulk mail submitted to the post office.

The latter, based on my experience, is usually placed haphazardly, like the tail on a donkey, and there’s no doubt only AMZ was involved with it.

If AMZ (mis)applied both, that the possible downside of using generic packaging becomes that much more apparent.

teacher · 2018-08-04T05:47:27.000Z

One “label” is printed on the box itself. It is part of the box.

The “stick on” label with the description was ‘stuck on’ the box over the original one that is printed on the box itself. This is the one Sofirn says Amazon added at their warehouse in the USA.

TheIntruder · 2018-08-04T06:45:00.000Z

It’s not printed on. I have a SP32A 2.0 box on the desk in front of me with nothing but a blank field inside those alignment marks, direct from Sofirn via AX.

Look again. The two pictures above show boxes with stickers of two different sizes, placed askew and in offset positions. The one with the larger sticker is rotated about 5 deg clockwise and covers the lower right mark. The smaller one doesn’t even cover the same space and isn’t anywhere near that alignment mark. If that’s a printed result, Sofirn needs to find someone else to produce their boxes.

Logic alone should indicate that Sofirn isn’t going to print Amazon’s SKU numbers on all their boxes, never mind with such a crappy result.

teacher · 2018-08-04T06:58:06.000Z

Yeah your right, it is not “printed on the box”. Mine was on so straight I just thought it was printed on the box… until I just checked again. My bad. :person_facepalming: … :+1:

BUT the bottom line is the wrong label was put on by Amazon. End of story.

And yes… the wrong label is the larger one that covered the smaller one.

Lightbringer · 2018-08-04T16:00:58.000Z

Pick any SK98 or SK68 and lookit the reviews. They’re interchangeable. Reviews for the ’68 have complaints about some weirdo battery it needs (ie, an 18650), and reviews for the ’98 grex about getting a teeny light that takes AAs (ie, the ’68).

So does anyone think they’d know the diff between a SF14 and SP32A?

teacher · 2018-08-04T16:36:05.000Z

I’m not exactly sure who the “they’d” is your referring to LB…… but if they can’t tell the difference between a AA, 14500, & 18650 or a SF14 V2.0 & a SP32A V2.0…… they need to regroup.

Lightbringer · 2018-08-04T17:23:36.000Z

Amazon, the way they horrendously conflate reviews.

You read some of them and sometimes ask, “wotnahell are you describing??”, because they don’t match.

teacher · 2018-08-04T17:28:53.000Z

Oh… I see LB. My bad, I’m kinda slow it seems.

Lightbringer · 2018-08-04T17:58:27.000Z

https://www.amazon.com/BESTSUN-SK98-Flashlight-Flashgliht-Adjustable/dp/B00X0QFZ06

SK98, right? Eg:

alpine

1.0 out of 5 stars

Does NOT use 18650 battery as advertised. DO NOT PURCHASE

November 18, 2015

Verified Purchase

This does NOT take a 18650 battery.

I have tried several different 18650 batteries, none of them will physically fit.
it takes AA battery.

I have 2 of these, one lasted for about 2 hours, the second one lasted for about 25 seconds.

DO NOT PURCHASE THESE.

…and so on.

teacher · 2018-08-04T18:10:22.000Z

/\…. Yep, I see what your talking about.

TheIntruder · 2018-08-05T07:34:29.000Z

I agree, ultimately, the responsibility lies with Amazon for this gaffe. Somebody was obviously asleep at the wheel.

However, I can’t dismiss in my mind that some more descriptive native labeling, or any kind of labeling for that matter, could have reduced the possibility of such an occurrence.

That omission would seem to be a pitfall for a company’s own internal inventory management, never mind the logistics handlers in a seller’s warehouse that must process thousands upon thousands of items, and can’t be expected to recognize the differences between similar items in almost completely identical boxes. A lesson learned, perhaps.

Still, commingling of user reviews (and stock) of disparate items in a single listing is an issue Amazon has long had, and done nothing to address. It’s confusing (the single line description above a review can easily go unnoticed), can be misleading, taints the quality of the data, and compromises the effectiveness of the rating system.

But, with the company having amassed a high level of market power, and making large profits, it feels little pressure except to continue to make new conquests.

Customer service remains above average, but it now seems like a company that feels that it can flex its muscles without repercussions, whether bullying city governments, playing them against each other to extract maximum concessions, or being less customer friendly overall.

cyclonecj · 2018-08-09T06:49:54.000Z

I just had an exchange of emails with Sofirn. A couple of weeks ago, I ordered a SF14 from Amazon, & really liked it, so when the deal came out for the V2, I ordered it with the SP32A-V2.0. However, what I received with the properly labeled SP32A-V2 was second SP32A-V2.0 with the SF14 v2 label on it.

I contacted Sofirn via PM here, & they contacted me direct & made the deal right by offering to send me the SF14 v2 direct from the factory. Considering that Amazon was at fault, Sofirn customer service was excellent here.

Phlogiston · 2018-08-09T08:34:13.000Z

I had Amazon do the wrong barcode thing to me once, on an order of solar panels. I feel sorry for Sofirn, having to deal with Amazon’s mistake.

Sofirn · 2018-09-10T08:45:10.000Z

teacher:

Sofirn:

We are trying to survive in the market actually. :cry:

This is the thing. We sent inventory to amazon FBA warehouse, then it depends on amazon when it would be available, not Sofirn. :person_facepalming:

And then the weird issue happened, some items are relabeled! the wrong label is of SP32A V2.0!

We put the two product in different boxes and sent together. Don’t know why they are mixed up. Who relabeled our inventory? How many of them are incorrectly? amazon told they need time to investigate and can’t tell more information before they make it clear. :person_facepalming:

All right. We closed the listing of FBA, what’s all sale now will be shipped from China directly. Amazon.com

Hope amazon will make it clear and tell us what’s wrong. Below is how I was answered

Well as far as I am concerned it is a shame that it appears Amazon puts the wrong (Amazon) label on the lights at the FBA warehouse in the USA & then it takes them (Amazon) 14 - 21 days to “investigate” their mistake??? :person_facepalming:

That sux, in my humble opinion. … Amazon should own it & fix their mistake quickly.

I ordered a Sofirn SP32A V2.0 & it arrived in 2 days.

Only problem was it was a Sofirn SF14 V2.0 that had been incorrectly relabeled as a SP32A V2.0 with a label stuck on right over the original part number on the box.

See the picture below. The incorrect label has been peeled off & is now stuck above the part number on the box.

.
From examining the two above pictures it appears the labels of the SF14 V2.0 and the SP32A V2.0 were reversed & put on the wrong boxes.

Hopefully it won’t take Amazon 14 - 21 days to figure this out.

Finally amazon finish the investigation for SF14 bundle , but it has been more than a month. :person_facepalming:

Here is how they explained

“I would like to inform you that our team has checked the labels on the product. The units were labeled correctly and send to amazon fulfillment centers but were mislabeled incorrectly by the fulfillment center associates. The associates pasted incorrect labels on top the correct labels.We sincerely apologize for the miss from our end and we will take appropriate action to resolve the issue.”

Can I ask for reimbursement? I’m not sure.

teacher · 2018-09-10T09:12:04.000Z

Sofirn:

Finally amazon finish the investigation for SF14 bundle , but it has been more than a month. :person_facepalming:

Here is how they explained

“I would like to inform you that our team has checked the labels on the product. The units were labeled correctly and send to amazon fulfillment centers but were mislabeled incorrectly by the fulfillment center associates. The associates pasted incorrect labels on top the correct labels.We sincerely apologize for the miss from our end and we will take appropriate action to resolve the issue.”

Can I ask for reimbursement? I’m not sure.

That is pretty pitiful on the part of Amazon. :person_facepalming:

It took them a month to investigate & figure out what you at Sofirn & us on BLF already knew…… Amazon screwed up…… simple as that.

Thanks for sharing this Sofirn. Sorry this happened to you all. Thanks for all you do for us here on BLF. . :+1:

TheOnlyDocc · 2018-09-10T12:31:05.000Z

Thats bad! Especially for a company that is having a hard time. Although it was not Sofirns fault, they made it right if a custommer contacted them.
I think that will earn them a lot of extra points by all the flashaholics Community!
Hope that Amazon will pay for their mistake and make it right with Sofirn!!! They should not have to pay a single cent for Amazons screwup!

Phlogiston · 2018-09-12T17:56:29.000Z

Sofirn:

Finally amazon finish the investigation for SF14 bundle , but it has been more than a month. :person_facepalming:

Here is how they explained

“I would like to inform you that our team has checked the labels on the product. The units were labeled correctly and send to amazon fulfillment centers but were mislabeled incorrectly by the fulfillment center associates. The associates pasted incorrect labels on top the correct labels.We sincerely apologize for the miss from our end and we will take appropriate action to resolve the issue.”

Can I ask for reimbursement? I’m not sure.

I would ask. The worst they can do is say “no”.

Estimate the wage costs of people dealing with it, the extra shipping costs, the loss in value of items which can no longer be sold as new - you’ll have a better idea than I do - and ask Amazon how they intend to make it right for you.

Give them a link to this thread as evidence of the reputational damage you would have taken and the reputational damage Amazon will now take, especially if they don’t make it right for you.

I’ll be surprised (and impressed) if you get money, but they might offer sweeteners like waiving the equivalent amount in future fees.