I placed my first order from AliExpress Sofirn official store for 2 LT1 lanterns. It looks like they shipped the product via USPS but never asked for signature required. USPS, maintaining its reputation, lost the package. Although their website says the package was delivered, the box never reached my doorstep.
I tried to speak with Sofirn initially, but the guy barely speaks coherent English and is very hard to reason with. He adamantly refuses to work with me just based on the fact that USPS website says it is delivered. I have also tried to speak to the user “Sofirn” on this forum, but he is not able to help either. I opened a dispute with AliExpress and they want me to prove that I did not get the package. :FACEPALM:
Judging by the quality of Chinglish I got from AliExpress, I am not holding my breath that I would successfully explain that it is “impossible” to prove that “one does not know” something.
Is there anyone that has any pull with Sofirn that will be able to help? I would really not like to dispute the amount with my credit card because it is counter productive for everyone involved, and I would like to keep good terms with Sofirn.
There is always a bit of a risk with ordering from China (though I’m finding ordering from the USA less reliable at the moment). Lodge a dispute with AliExpress, and if that doesn’t work claim it back on your credit card. Also contact USPS too.
I would really not like to get ripped off. Filing a dispute with credit card is considered like a parting blow. I would gladly do it if I knew that I will never want/have to deal with Sofirn ever again. Considering they do make good products, I will like to keep a healthy business relationship. Plus, filing a dispute will earn me a strike with AliExpress as well, something I would really like to avoid, since I buy other stuff from AE.
Also, in a recent order from sofirnlight.com, I put in a wrong address. Lan Lee actually pro-actively reached out to check on the order status and offered to reship the item with the correct address once the undelivered package reaches their warehouse. So, it is very hard for me to believe that Sofirn as a company does not care about its customers. It could be very well possible that there is a single bad apple that does not give a flying about customer service. I am just trying to not be a jerk here.
Sofirn is thousands of miles away, and has no idea whether you’re being truthful, or trying to scam them; they can only go by what the postal service shows.
So, you should contact your local USPS office, and speak to the carrier supervisor, if not the local postmaster. They were the last party in the chain of custody. International packages probably have their own claims process, but that is a complaint that should be lodged, and such an affidavit could help.
Signature required was a rare thing for low-value shipments before the pandemic; now, even services like Fedex have suspended the practice to minimize contact. I’ve certainly never seen an AX seller request it.
You are wise to not wield a chargeback as something other than a last resort. They were created to deter intentionally fraudulent merchant behavior, not as a ready-refund mechanism for unsatisfied customers, yet that’s how some use them.
Merchants are not obligated to service every potential customer, and can, and will suspend accounts of customers who they feel are abusing them. And since those policies are up to the merchant, it can result from as few as a single chargeback. AX could choose to suspend your account, and in these days where our digital lives rest in the hands of a few large companies like Google and Apple, a suspension has a lot of potential for headaches.
Also keep in mind that, while chargebacks do not have an effect on credit scores, they do result in a dispute notice being recorded on the affected credit account. If you happen to be in the process of applying for a loan, potential lenders take notice, and may not proceed until the notice is cleared. Lenders don’t like borrowers who are problematic and may refuse to pay. Choose wisely.
Is there proof of being ripped off?
Ripped off is taking the money but never ship the goods.
Not wanting to refund isn’t a rip off either. I can imagine way to often people falsely claim they didn’t receive anything.
Because you made a deal with the seller. The seller has the goods, you have the money.
After you send the money (digitally), they must see to it that you get the goods (physically).
So the seller chooses a shipper. If things go wrong, they deal with the shipper.
After they (re?)send you the goods.