Hi everyone,
With China’s National Day approaching, FastTech would like to advise everyone of our observance dates, October 1 HKT to October 6 HKT. To avoid any undue delays, FastTech CS and warehouse will remain partially open at a reduced capacity throughout the holiday. Please see detailed schedule below and please note all dates are Hong Kong Time.
Order Processing and Shipping:
Orders placed before Sep 27, 2013 with the following stock statuses:
In stock / Ships next day - Normal shipping schedule, shipped before the holiday
Ships in 3/4 business days - 90% chance to be shipped before the holiday
Ships in 5/7/10/15 business days - Shipped on and shortly after Oct 7, 2013.
Orders placed between Sep 28, 2013 and Sep 29, 2013 with the following stock statuses:
In stock / Ships next day - 90% chance to be shipped before the holiday
Ships in 3/4/5/7/10/15 business days - Shipped on and shortly after Oct 7, 2013.
Orders placed between Sep 30, 2013 and Oct 6, 2013:
Shipped on and shortly after Oct 7, 2013. See shipping date displayed on each and every product page when ordering.
Orders placed after Oct 6, 2013:
Shipped on and shortly after Oct 11, 2013 - about 4 business days for products showing as In stock / Ships next day.
Our warehouse staffs will be back to work on Oct 4 to guarantee priority for the remaining 10% orders that placed between Sep 28, 2013 and Sep 29, 2013.
Customer service:
Customer service will pause between Oct 1, 2013 and Oct 6, 2013. We will come back to full operations on Monday, Oct 7, 2013. During this period, we will arrange several CS staffs to work extra hours on Oct 4 to guarantee priority for urgent requests like order cancellation and modification, etc. We aim to catch up on the e-mail and tickets received during the holiday within 5 business days after the holiday.
Hong Kong Post’s Holiday Schedule:
Please note that packages shipped just before the holiday will take 3 to 5 extra days to deliver because Hong Kong Post is closed on Oct 1, 2013. This also applies to orders shipped by USPS first-class shipping.
Singapore Post’s holiday schedule has not yet been announced. We will update in this post once we get the exact information on Sep 15.
If you’re interested, you may also click here for a full list of FastTech’s holidays in 2013.
Thank you.
FastTech Team