Was this a flame post from me OR a sensible one?

Off-topic Chatter
1

Read the complaint of the OP in this thread and my response to it…

OP

[QUOTE=tony]I just tried ordering:

2 x ZTE Blade S6

There was a slight problem with the payment: the account was in my husbands name and I (the wife) used my credit card to pay for the order. After the confusion was resolved they kept asking for:

But before that would you please offer us the attachments to confirm the payment information?
Just one photo attachment of your identity card or passport or driving license and one photo attachment
of your credit card (for credit card, in order to protect the Security, you can just leave the
cardholder\s name,the valid date and the last 4 numbers visible) via email？
Please just take a photo for the two cards and then attach the photo here.

And this was AFTER payment was confirmed!!!

Let me repeat “AFTER payment was confirmed”
This was my reply:

The credit card company has authorised payment without
issues therefore there is no requirement to provided any additional proof of identity.

You have 2 options:

1) process the purchase and confirm despatch/delivery

2) cancel the purchase and provide 100% refund

Now the order is cancelled!

What the hell? - no other company has ever asked for such documentation? - what are you guys upto?[/QUOTE]

RESPONSE:

[QUOTE=Mountainking]Looks like you got owned
So many times ‘customers’ act tough and think that businesses are actually begging them to purchase. The first response was basically a half veiled attempt at taunting the company and that it ‘had’ to sell to you as you as a customer paid and they needed your money.

YOU gave them a CHOICE of acceptable course of actions for you. You got refunded, come cry a river and then complain here they cancelled your order when this was an action you offered them.

They provided a perfectly sensible answer. Now you could have been a man enough and tell them to “keep their effing product” and that your business can be done elsewhere….O wait, you are not a man [/QUOTE]

2

Well I for one would never provide identity online as was requested but suspicion was aroused by the fact that she used her husbands credit card. The company was trying to protect itself.
I wouldn’t complain about it though.

Lesson learned, get your own credit card.

3

Wow total flame post, I can understand your frustrations but this is common practice in some countries. I’ve bought airline tickets for family that have been refused boarding for not having a photocopy of my credit card and my ID. I don’t think the original poster deserved it for being ignorant of this fact, we take for granted how easy it is for companies to take our money here.

4

From a lady’s perspective, I can see how your post may have been taken badly;

“Looks like you got owned ”, & “man enough…” may have been the sore points. :zipper_mouth_face:

5

Flame. It is not what you say, it´s how you say it.

Kind regards

6

7

I liked your response and thought it was sensible… until I read the very last sentence.

8

Although a bit blunt your answer was sensible, well till the last phrase, dick move.

9

Seemed pretty harsh to me.

10

Look at the current problems showing up because of failures to confirm who the customer is with Apple’s new payment system:
https://www.google.com/search?q=apple+pay+bank+security

11

With so much credit card info being stolen I find it reassuring when a vendor is willing to risk my irritation to ask for identification. It’s still not proof against theft but security is a layered entity. Do business or not, it’s your choice and theirs too.

12

One thing most seem to miss with ID. Its not the dollars in you bank, or the credit you have that is most at risk.

Its what they themselves can do with your ID. Theres a lady who had to sell her house to pay lawyers to prove that the items being rented and never returned, the store accounts, the credit cards, were never hers. Sure, she will in the end prove it wasnt her, but until she does, its assumed it is her. So in the meantime, house is gone, and will never be reimbursed to her.

Worry about your credit cards, but worry a lot more about your Identity documents.

13

Or better yet…never get credit cards, or tear up the ones you have…and monitor…monitor…monitor.

14

Join Date:Mar 2015
Location:Copenhagen
Posts:4
Originally Posted by gearbest
Hello

So sorry to hear that! Usually customers pay via paypal on our shop, as for credit card, we just want to confirm it’s the owner of his/her credit card to purchase on our shop, just in case someone is stolen other’s credit card, from your point of view, we also need to ensure the safety of your Property, that’s why we asking for “photo attachment of your identity card or passport or driving license or credit card”, we felt so sorry that this makes you unhappy, do hope you could understand.

Gearbest
actually not a problem.
can you remake the order:W1503200921374764

or not cancel and refund - I still want the products Reply With Quote .
————————————————————————————————————————
Yesterday, 06:15 PM #7 gearbest
View Profile View Forum Posts Private Message Visit Homepage View Articles

Senior Member

Join Date:May 2014
Location:China
Posts:401 Originally Posted by tony2108
actually not a problem.
can you remake the order:W1503200921374764

or not cancel and refund - I still want the products
Hello again,

I doubled checked this order for you, we already offered the refund to you, so sorry about this, I suggest that you could remake the order on our shop, if you want to pay via credit card, hope you could offer “photo attachment of your identity card or passport or driving license or credit card”, then we could process this order for you as soon as possible, or you could also pay it via paypal. Please feel free to contact me if you need any help.

Gearbest

15

16

17

The seller doesn’t issue credit cards. It’s none of his G.D. business the identity of the card holder. That’s the bank’s job. The bank approved the charge, so you ship the order and thank the Customer. Business-school 101 stuff there. Bad seller. Thank you for passing her warning along!! It’s bad enough they require this “account” BS (husband’s or otherwise) in the first place.

You can keep your credit cards if you never, EVER acquiesce to such a blatant PHISHing attempt. The whole reason for having a credit card is to facilitate Commerce without risking Privacy. Looks like the OP is well familiar with this concept. Bully for her, for standing up to the seller!!

OTOH, the order had already been canceled so there’s not much point in her yelling about it. But that’s still between the buyer/original-poster and the bad seller.

As to you…

You are a 3rd party and have no sensible business in the matter and no more reason to comment than I would here, except you asked. Did she ask?

Background: That’s not technically a flame, you just made a senseless dick comment to a stranger on an Internet chat room. Worth about 1/16 of a tick turd IRL. Welcome to unfettered Liberty. If she can’t stand you exercising your Free-Speech Right, that’s her problem, not yours.

The real question is, can you stand her exercising her Free-Speech Right to “blow the whistle” on this bad seller? Or maybe you’re just trying to do damage control for the seller to draw attention away from his blatant phishing attempt…

My final answer is, None Of The Above.

Have a Nice Day.

18

Hi guys. I read all the comments above but I saw her being a ‘bully’ customer with her post to GB. Basically something in the line of you need my money, so just stfu and process the order. Obviously, GB had other ideas and she came wailing on the forums there and then admitted she still wanted the product. Lol @ acting tough and when it blows up in your face, come crying on some internet forum.
NOT like she got ripped off or something.

edit: Those flame pics are awesome :smiley:

19

Yeah yeah, I got all that… and agree… But what’s that crap about she should man up? “O wait, your not a man”. That’s the part I don’t get. :quest:

20

I don’t know if all of that was necessary, but I can’t blame Gearbest one but trying to protect themselves. They are in China. If somebody purchased items with a stolen credit card, they will basicly just eat the loss. Here in the US, once the person was caught, I guess the items could possibly be returned. Either way, the simple solution to this situation is for the wife to take the two whole seconds to register an account and place the order under her name. I have run into this in the past. It isn’t rocket science. Don’t order something if the account holder and payment information don’t match……period. Whether the credit card company would be willing to approve it or not, most companies will not accept that.

My wife showed up to a cell phone company in person to change a data plan for our daughter. She is listed on the account. In my account profile I have her name associated with her phone number. I was the primary account holder at the cell phone company. Even with her cell phone and ID, they wouldn’t let her change it without calling me for approval because she had been on the account so long they were worried I hadn’t updated the details and she was trying to screw me. They called, but I was asleep since I work nights. Ultimately I went down there and did it myself. Is it a hassle, yeah. Are they just protecting me and their company, yeah. I’m ok with it.