DavidEF
(DavidEF)
48
Easy fix, every light should ship with the “complicated” firmware set to “muggle” mode, which should always be the simplest, easiest way to use the flashlight (whether ramping or a few simple clicks). To get out of “muggle” mode should take an improbable set of steps. To get back to “muggle” mode should be a quick, simple, easy “factory reset”.
Tech support flunky: Hi, welcome to tech support. How may I help you?
Frustrated guy: Hello, my flashlight is doing weird things.
Tech support flunky: Hold the button down until it flashes a bunch of times, then let go
Frustrated guy: “a bunch of times”? what do you mean?
Tech support flunky: It’ll flash ten times, then it will stop flashing, then you can let go and your flashlight will be fixed.
Frustrated guy: Really? Are you sure? How do you know? I haven’t even told you which flashlight I have.
Tech support flunky: Trust me. This will do a factory reset and your flashlight will be simple and easy to use again.
Frustrated guy: Hey, that worked! Thanks!
Tech support flunky: You’re welcome, and thank you for calling tech support. Have a good day!
Frustrated guy: Thanks! Bye!
Tech support flunky: Good-bye.
…call ended…