Wow I hope it gets sorted.
be polite and use sentences that are short, to the point with siple words

I had same problem with Klarus of Europe…but with the US warranty my problem was solved quickly

http://budgetlightforum.com/node/49859

You’ve certainly done your due diligence and given them enough time to respond. I hope Klarus steps up and honors their warranty.

I have decided not to participate in the Klarus group buy until they do. http://budgetlightforum.com/comment/1127928
You might want to post your experience in all the active Klarus threads you can find on the internet. Then maybe their lack of sales will force them to finally act responsibly.

Good luck!

Just a follow-up to Steamers post… I dont think Franz (in Brasil) should need to jump through hoops with a US supplier to attempt warranty repairs. If thats what it takes, I hope it works. Klarus still needs to start supporting its global customers and not turn its back on them.

FlashPilot wrote:

Just a follow-up to Steamers post… I dont think Franz (in Brasil) should need to jump through hoops with a US supplier to attempt warranty repairs. If thats what it takes, I hope it works. Klarus still needs to start supporting its global customers and not turn its back on them.

Yeh, sadly that’s what it took in my situaion. And I haven’t been on board with any Klarus products since.

Sad to say, that’s why I generally don’t buy lights expensive enough to need any warranty. When you hear of horror-stories like this, VoB and his experience with Jetbeam, etc., you realise those lights ain’t Convoys, and there ain’t any Simon to go to.

I hate reading about those who have been ripped off. I just posted my thoughts in the Klarus GB thread. If others feel strongly about trying to effect change for the better, maybe they can leave their comments as well: http://budgetlightforum.com/comment/1127928

You could PM Klarus Tactical Flashlights on this forum. When I suggested that they should post their spam in the appropriate (Commercial) forum they were quick enough to PM me.

Got screwed on my first and only Klarus purchase last year. Never again.

Franz wrote:

Yes, its really painfull when you pay a good amount and got a huge frustration with a crap product

Yep, that’s why I don’t pay obscene prices for fancy lights. My L2 is my most expensive light, I think, but if anything went wrong, I know I’d have backup both here (info, suggestions) and with Simon (buy parts), or just refit as needed on my own.

What a brilliant way to keep customers happy!

My XT12GT was faulty and banggood sorted me out really quickly fortunately. I’d hate to have had to have dealt with Klarus on it. It wouldn’t have been great as my light died before most people around the globe managed to get their hands on one. I was fortuante to get one from BG to do a review on and it was one of the first they shipped out. I think BG did Klarus a huge favour by sorting me out so quickly otherwise I’d have been there slagging them off before anyone (well, most people) actually got their hands on one.

Lets hope they do the right thing and post in this thread.

What a brilliant way to keep customers happy!

My XT12GT was faulty and banggood sorted me out really quickly fortunately. I’d hate to have had to have dealt with Klarus on it. It wouldn’t have been great as my light died before most people around the globe managed to get their hands on one. I was fortuante to get one from BG to do a review on and it was one of the first they shipped out. I think BG did Klarus a huge favour by sorting me out so quickly otherwise I’d have been there slagging them off before anyone (well, most people) actually got their hands on one.

Lets hope they do the right thing and post in this thread.

My G30 suffered the same fate last year. I used less than 15mins combined. Fortunately, I managed to get back 50% of what i paid.

freeme wrote:

My G30 suffered the same fate last year. I used less than 15mins combined. Fortunately, I managed to get back 50% of what i paid.

That’s what I’d call utterly appalling.

If I went to Amazon and said hey this £200 phone i bought from you has worked for 15mins making calls and now it is just a paperweight” and they said “ah dont worry, have £100” I’d be furious.

I know you take the risk ordering stuff from “far away” but at the same time it should work and continue to work. My TV is from “far away” as is my phone, my tablet, hell my bed is probably made 1000’s of miles away but we expect stuff to work.

I’ve been offered 50% for something that arrived broken and I told them where to go. It’s happened a few times and I don’t get the logic. Why would I be willing to pay a company for something that is no use to me and I’ve got to throw away?

Tried sunwayman many times
Anf after months they responded
Tried pm on BLF yet? That usually helps speed things up

Shame klarus customer service sucks, that shouldnt be like that, useless company

I bought an Mi7 that had horrible parasitic drain, documented here.

Contacted their customer support and got the run around so I’ll never purchase another Klarus ever again.

I bought a Klarus XTQ2 last year with a very deficient switch.

I tried to contact Klarus, chinese and french support: never got an answer.

Banggood promptly refunded me without hassle, kudos to them.

Klarus you’re destroying your reputation one customer at a time.