These are some great deals. Too bad I’m not spending another dime with Gearbest until they make good on a defective Haikelite HT35 I bought that was DOA. They are demanding a video of the flashlight not coming on! Thing is I don’t have a working video camera, and do not own a smart phone with a camera. They don’t care that I have spent $400 bucks in the past 6 weeks on flashlights and electronics, watches, etc… Maybe I should tell them I belong to a group of a few thousand people that buy flashlights and other products from them?.?
hi gearbest, $0.99 is nice for the Xiaomi pen, but it is sneaky that for this item there’s no free shipping option so I had to pay 50 cents more, so the real price is $1.50
Hi, Dear, do not worry, we are here, we feel sorry about your problem:
We trust you,of course, some items or some parts may be badly hit for some reasons in the shipping way, hope you can understand.
Hope you can ask your friends for help to shoot a video about how your HT35 works, after confirmation, if there is not proper way we can advice you to fix, then we promise you we will send you the replacement or send you full refund. We have to provide evidence to suppliers about the item to make sure other batch items are okay. Hope you can kindly understand.
In case you aren’t aware, paypal will reimburse you for return shipping up to $45 8 times a year. I used it at the beginning of the year, and they reimbursed my return shipping costs (about $20) to the online retailer within a week.
Thank you. You made me feel better about the problem. Il see about getting a video. What should I send in the video, that the light will not come on? That’s about all I figure they can use.
Matt, the link I provided previously is the Paypal Australia link, as I am based in Australia.
Since you are in the US, it seems you guys are limited to a slightly lower return shipping costs of US$30 for each return, but you are eligible for 12 returns each year. See this new link below I found.
I got a green laser from FT that was DOA, so all it took was a 30sec video of me putting in a battery, screwing on the end-cap, click-click-click, nothing happens, done.
All one-handy, too, ’cause I was holding my phone with the other hand.
Hi, I am sorry I missed your comments here yesterday. Don’t worry, in the video, you can show and explain which parts are in problem, we will give you advice to fix it,
if the problem can not be fixed, then we will try refund and replacement solution. Any questions in the process of making your video, please feel free to PM me for instant help, Thank you, Dear.