Hi guys,
I purchased those little USB led lights you use with a power pack. I ordered 15 3pack X 5 and only received 10 X 2 Packets.
I lodged a ticket with gearbest, and I get the BS again because they do not read what you contacted then for. I will post below the conversation ticket.
Cheers guys, and Merry Xmas
Ticket: WT17121314613
Order Number: W1711270254394185
Message Type: After-Sales Returns & Exchange
Subject: Missing part of order
Message:
Hi, I received my package on the 13th December 2017 and one item is missing. The item that is missing is: USB Light Keychain 6 x 5730SMD LED Lamp Size:5PCS Color:WARM WHITE LIGHT. I am not very happy as these ordered items were for a xmas presents. “I do not want a refund” I want the item shipped that I paid for… I paid Delivery costs of $4.84 to make sure I received my items faster, Thank you
Ticket Status: Processing
Full Name: Anthony XXXXXX
Attach Files:
Gearbest Customer Support At12/13/2017 09:03:04
Dear Anthony,
Thank you for contacting Gearbest.com.
We have dispatched your order W1711270254394185. Please check your shipment details below:
※Delayed packages:
Tracking/reference number Shipping method Tracking site Shipping date Estimated time
(business days) Sku*quantity
2MA270053201000931504 AUEXPUBI ubi Nov 28, 2017 07:25:51 5-10 211567302 * 1
211567402 * 1
2MA270709801000931508 AUEXPUBI ubi Nov 30, 2017 22:37:22 5-10 211567404 * 1
As for the delayed packages, Please kindly confirm the following information so we could resolve this issue.
1) Please contact your local post office (or shipping company), stating your name and address.
In some cases, you may be required to collect your parcel from the local office in person.
If you collect your parcel in this way, kindly let us know.
2) Please check the delivery deadline we set for each package below.
Tracking/reference number Shipping date Delivery deadline
2MA270053201000931504 Nov 28, 2017 Dec 18, 2017
2MA270709801000931508 Nov 30, 2017 Dec 20, 2017
Once we receive all the above details, we will offer you a solution for your case upon the delivery deadline.
The Holiday season is coming and we wish you receive your item(s) on time.
However, kindly note that this is peak season for the local post offices and shipping companies that may face a backlog with deliveries. We therefore warmly remind you to expect some delays during this time.
There may be delays before the tracking information is updated online as well.
Santa Claus has also informed us that he too is overwhelmed this time of year and might be delivering some presents a little late.
We thank you very much for your understanding and support.
Please feel free to contact us if you have any questions regarding your order. We will always do our best to help you.
Christmas wishes from Gearbest
Gearbest Customer Service
XXXXX@XXXnode.on.net At12/14/2017 20:13:37
Please read what I wrote on my ticket. I received my package W1711270254394185 but “ONE ITEM IS MISSING from the package” the missing item number is ” USB Light Keychain 6 x 5730SMD LED Lamp - 5PCS WARM WHITE LIGHT ” I ordered 3 items and only 2 items were in the package…
If you reply with check my post office or my garden or to wait longer, I will lodge a paypal dispute.
Thank you.