Similar thing happened to me…
Ordered a bunch of items. Gearbest had not informed beforehand that those items will be shipped in 2 packages.
The first one arrived. I submitted a ticket about the remaining 3 missing items.
Then they informed me the 3 missing items will be sent in a later date. (They did NOT inform ahead of time about splitting the order). I’m in no hurry, so I just waited.
About a couple of weeks later, the package with the 3 missing items arrived.
BUT only 2 items arrived, the 3rd item (actually, it’s just a $1 add-on item) is NOT inside, though it is listed in the package receipt listing.
So I submitted another ticket, they told me to take pictures of the box from different angles (which I did), and whether the package box shows signs of damage. The box didn’t seem to have been opened or damaged when I got it. So my only guess is that the $1 missing item, which is a very small item, maybe got dislodged while packing the box up for shipment.
After about 3 messages back and forth, there doesn’t seem to be a resolution (told me to check if any family members receive the package, etc…) I received the package unopened and undamaged — the missing item just was NOT inside the package.
I know the missing item just had a $1 price (flash sale), but still if something is missing… it would be nice to resolve the issue rather than asking a bunch of not-that-useful questions…
Hmm. I’m not familiar with how to place a PayPal dispute, but thanks for pointing out.
~
However, my first package included a defective UT01 flashlight, which I have meant to give as a gift — it does NOT work. After literally many hours, I’m able to sort of make it work intermittently, but the “fix” is not permanent, and surely the UT01 flashlight CANNOT be given away anymore as a gift with the “unpresentable workaround” I did, plus it still works intermittently only… Again, no resolution on this one, I have submitted the issue twice already with no resolution in sight… That was about a couple of weeks ago already…