After reading the mixed experiences about them, I took my chances to try them out.
First I bought Nitecore LA10 CRI 85 lumens. That went well so I bought Nitecore MT10A and that didn’t go well.
I bought Nitecore MT10A on Dec 1, 2017. I received the flashlight with the wrong clip, it’s way too long and touches the head. It will make scratches for sure when I’m turning the head. So I contacted Banggood CS and explained them I want the short clip.
It wasn’t that easy process, they keep trying offering me 150 Banggood points (equivalent of $1.50) as solution. After I don’t know how many mails, I lost count, I refused their offering and keep persisting on the short clip. Finally they said they will send the short clip but there is only one problem, their supplier doesn’t have it in stock and ask if I could wait.
So I waited and every two weeks or so I sent a mail to ask about the progress. Finally after two months or so, they finally sent the replacement. So last week I received the package and guess what? I received the same wrong clip.
I contacted CS and yes you guess it, I have to go through the whole process again of explaining, sending pictures etc and yes they tried to offer me 150 Banggood points again and again. So after so many emails they said they will look into this.
A week later they said their supplier told them this clip is the new reformed style and unfortunately the pictures on the Nitecore website and their own website haven’t been updated yet. In other words, they will not send the short clip but they did offer me 150 Banggood points though.
No matter what I said, explaining like it’s not my fault the picture hasn’t been updated, I want the product I paid for, as how they advertise them but every time I just got exact the same answer: sorry for the trouble, will you accept 150 Banggood points?
So okay, I’m done with them. Sent a mail asking them to delete my account and suddenly I got an email from someone else asking what seems to be the problem. So I went the trouble to give detailed explanation with pictures, invoice and all and yes I got a reply ’sorry for the trouble, will you accept 150 Banggood points?
That’s it, no more Banggood for me.
See pictures below.
This is how it should be, short clip and it doesn’t touch the head:
This is what I received:
The replacement they sent after 3 months and it is the wrong clip again: