Just to be clear about what I said above. I am not blaming anyone on the team. Lumintop knows & has been well informed about these problems. Lumintop needs to get with the program & get these matters resolved…. post haste. No excuses….
Last email from Leo I had in April. He wrote, that I can send GT head for repairs or fix by myself. I responded, that I just need replacement parts and never heard him again.
Not responding multiple emails from different accounts.
I wrote PM here to Lumintop user, they replied, that they forwarded it ti Leo and he will respond with a bit of delay. It waj July 21.
Now even Lumintop PM is ignoring me.
Sorry, but it is not what I expected from them.
Mike
I keep asking for updates on the status of these issues but they are not responding thus far. Although that is not too unusual seeing as it can be a week or 2 for a response about normal items in some cases.
Ya’ know…. it is getting more ridiculous by the day that Lumintop apparently refuses to take care of the few people with GT issues. Excuses only go so far…. and all that has been used up long ago.
Early in the GT project they were losing money and then later they made a very small profit. They probably don’t want to take any more losses by fixing the remaining issues.
Which is odd because k125bw just needs two missing battery carriers which are cheap. Bruno28 just needs a $25 reflector. Lumintop doesn’t have much reason to not send these.
The rest need more expensive replacement heads or whole lights which were lost or damaged.
I guess the Lumintop boss doesn’t really care.
It sad to see such a high quality company do an about face and let their customers down.
You ( Team-Giggle_Monster ) can always say to Lumintop, that you will not make the next order (GT XHP70.2) before the problems of the first group purchase will be resolved.