Must be coincidental, I received email notification this morning my, order is possibly dispatch with a tracking nr, would be interesting what the dispatch date is.
This is ± 3weeks after order date, I have no problem with the delay if products is out of stock, chinese holidays, personal reasons etc but I still have a huge problem with lack of communication from him or his store . Not the first time. He could have have more items ordered from me if there was some reply or communication from his side.
If products are out of stock, Neil should just updated his web store immediately with possible expected arrival dates. If he(Neil) can not manage orders because of personal reasons, he or someone on his behalf must just post a notification on his web store, nothing strange or offensive to have a sign “back in two weeks on xx date ” or if needed get more personnel what ever the reason would be.
If he (Neil) experience problems receiving emails from customers which maybe are blocked somewhere, or having some other difficulties responding to email, would someone with personal contact with him please refer him to this link please.
I don’t want to believe he(Neil) categorized/discriminate customers in preference. I doubt if location of customers in this instance have any influence.
Customers mostly have empathy when there is some honest sharing and explaining, but it have it’s boundaries.
Please Neil, it is your chance to make it right ……………………