HELP! Tmart Sent Me a Totally Different Flashlight. What Do I Do?

tmart??

a v o i d

Contact Louis Huang, the BLF rep and he’ll get you straightened out.

Thanks very much JohnnyMac. I know many of you have faced similar experiences but it’s very frustrating and I really appreciate your help.
Regards,
Bob

In addition, contact Sherry Ye also, she is a customer service rep at Tmart.

I hope everything works out fine. Can imagine the anticlimax and frustration. Recieving something not on par with your expectations.

/Ievel

Just a suggestion, KumaBear, but maybe you should change the thread title until you've given them a chance to respond? I know Tmart has had a bad rep in the past, but they seem to have done right by BLF over the last few months. Perhaps give them a chance to correct the issue through CS before calling them out?

Agreed.

I agree. In fact I violated one of my own rules - and that is NOT to send out any emails or make any phone calls when I’m still very upset. I tend to overreact and regret doing so later. It’s OK to write a draft indicating how upset I am but my “rule” dictates that I “sit on it” for a few hours or a day before I lash out.

Thank you guys for suggesting that I edit. I hope I did it correctly.

Regards,
Bob

No harm no foul. I have the same rule at work with emails. It's saved my arse on more than one occasion. :)

They did the same thing to me and I couldn’t file an RMA. I see no problem with the post as it is good to inform potential buyers of this bait and switch incident.

At least they didn't tie it to a string and drag it on the sidewalk for a couple of blocks before shipping. (like they did with my "new" HD2010) It's okay though, it would have looked like this in 2 or 3 years anyway . . . .

livinginthefutureFoy

@KumaBear:
Can you take a picture of the wrong light and post it here in the thread?

Thanks for posting that photo edc. (I have to get a camera working.) I can’t see the extended silver crown that mine has and I can’t see the very rear end of the flashlight in your photo but what I can see looks pretty much exactly like what they sent me. What is that?
Best Regards,
Bob

Its a wf980. Different crown, tailswitch, body. Its a different light and not as good as a uf980.

Even more reason to “avoid.” I think the rating system is a great idea - assuming one’s smart enough to listen!

Im not going thru the entire thread but im hoping you gave Tmart a fair opportunity to respond? I had a bit
of a problem and Sherry handled the issue in double quick time, very professional.

If the the thread title is indeed accurate shoot me a PM i’ll certainly got to bat for a fellow BLF mate.

Otherwise consider rewording perhaps

Tmart is well known for their bait & switch tactics.

They've done it to me, and they tried really hard to rip me off.

I was lucky, as Paypal saved me at the last minute.

+1 I dont see anything wrong with this thread either, given how many folks over here have had problems with Tmart.
They sent me wrong SK68, it took a while and some uproar from other members who got the wrong light over here to make them do full refunds without too many questions asked.

LOL :smiley:

I'd rather know about a complaint about a company and more importantly about a bad light someone is selling .

You owe it to us enough to tell the truth about a light no matter who's fault it is ..if it's a junk then let us know to avoid it .

If tmart is worried about it's reputation ...they know what to do.