Dispute through the credit card company!
I purchased some stuff with Visa and did not use paypal. I received merchandise that was damaged. The vendor never responded to my emails….so I contacted Visa and finally got connected to their “dispute resolution department”. Had to send in all email correspondence and electronic invoices….had the money back in my account the next day!
I have done that myself……now I try to create an account just for the ease of confirming/checking on order. Have you used the “complaint” form on the CNQG’s website. I got an answer after I filled that out. May have been a coincidence, however.
Steve it can be normal not to hear from them, I ordered through paypal money transfer and they didn’t send me a confirmation, but after I emailed Ric a few times he said that everything was ok and my order was shipped (BTU Shocker). I was lucky in that I got my shocker in only 3 weeks (or a bit less). He definitely needs to be more responsive to his customers… but I love the BTU shocker and hes the only guy you can get it from so…
Usually I just order and forget, but today I received an order from Fasttech that I placed the same day I ordered from CNQG, which made me think about what happened to that.
Thusfar every order from cnqg eventually came through, with varying delivery times. I never mailed about late orders, so I also had no problem with them not being responsive enough :-)
Even after all the fuss…I still am going to place an order for the BTU Shocker! Just will use PayPal and log into CNQG’S website. That way you will have a few places that confirm order 8)
The issue i had with CNQG cleared up - the lack of communication was obviously a technical problem, I was only able to reach Ric at his hotmail adress, while mails at his regular address kept coming back (some sort of server blacklist thing I guess). That's most likely why I didn't receiveive their mails as well.
Anyway, my order turned up today and was packaged with lots of bubble wrap. Thumbs up!
Over a week ago I ordered a NW light. I received an email from Ric indicating that the light is no longer available in NW, but he could send out a CW. I said no; please cancel and refund. He said ok. In the past 5 days I’ve sent him 3 emails. No replies. I’ve opened both a dispute and a claim w/ PayPal. I think I’m done trying to deal w/ any company outside the U.S…