I’ve only had one Miami return experience, but I got the impression that they were slow to mark items as received. FT didn’t seem to think that my return had arrived until I provided tracking info. (Once they got the tracking info, the credit was done right away.) So, I guess my advice is to poke at them a little bit and send stuff tracked.
I returned a defective battery box to them via Miami and they sent out a new one before it arrived at Miami but I also sent them a picture of the shipping receipt and let them know that I needed it as soon as possible.
I’ve often wondered what this Miami address is? I was guessing it is some sort of independent third party business that FT hires. So finally just now I decided to do some Google Sleuthing. Turns out that indeed is the case. FT uses this company to take care of the North AMerican returns.
It would appear your returned item has to sit in Miami for a long time before it gets consolidated and then resent to Hong Kong whereupon FT then can ascertain it has been returned. Probably better to send it directly back to Hong Kong if possible.
I wanted to return a light to them in Miami. It was their fault so they were willing to pay shipping costs, but only by surface transport and without tracking. They pointed out in an email that it would take a "long time" for it to arrive and that they would not give me my refund until they received it. Since there would be no tracking and they could always claim they never got it, I opted to keep the light and accept a discount.
I got HK mail with my last order (no flashlights; just vape/ecig hardware). I don’t know if it made any difference, but I paid an extra $0.58 on my order for USPS shipping (5-8 days).
Ordered on the 22nd of June, shipped the 24th, and I had it in my hands July 1st.
Yeah I’m currently going through that. The thing I don’t understand is- I uploaded a jpeg of the friggin receipt with tracking number and an estimated delivery date? They have the info why are they asking me for it?
I’ve had 100% bad experiences with Singpost. Over the last year, two packages shipped via singpost, two packages lost… Just asked FT to ship my package via HongKong mail. Lets hope she reads the message…
I know that this thread is about FT, but I concur about your IOS comment. I have an order with them in mid-June, and it’s now 7/3, and tracking is stuck at “Origin Post is Preparing Shipment” since 6/22 :(. They have a lot of stuff that I’d like to order, but their shipping takes a really long time.
hi, i live in the uk and my delivery times can vary greatly… ive had batteries turn up in a week ! ? but ive also had stuff take 3-4 weeks (registered HK) … sat in customs in the uk for over a week according to tracking… looks like a lucky dip to me on delivery. lol
I’m on my 3rd order, which was shipped from FT to arrive in 13 working days, of which 4 working days is our local post system, so far I’m impressed, have a 4th order on the way.
And that’s with S/post.
ive always received my packages from FT in 5-10 days, even with the slowest option. ive got 3 packages this month (june) alone and the 4th in on its way