Amazing Quality & The BEST Customer Service I’ve Seen Yet!

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KumaBear
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Amazing Quality & The BEST Customer Service I’ve Seen Yet!

Amazing Quality & The BEST Customer Service I’ve Seen Yet! :bigsmile:

After having my share of problems with our normal “overseas” suppliers, I’ve just had an incredibly nice experience working with the domestic 4SEVENS Company.

It was unexpected, but I ended up winning two of their MICROFIRE L500R with the Tactical K2 and Charger Party . I knew that they didn’t represent the latest technology but they looked highly interesting with their 7 LEDs and I had heard about the almost legendary quality of the product. Well, I was not let down. These lights are amazingly solid – with the best fit and finish and the best quality control I have ever experienced in a flashlight H) :bigsmile: . Here is a review with photos:
http://archive.light-reviews.com/microfire_l500r/

By the way, they are surprisingly bright and throw a beautiful beam pattern – facts that surprised me “to no end.” Note that the only ones I could find on the market at this moment are selling for $275 and $497! – not exactly BLF territory Wink ! Obviously I didn’t pay anything even close to that price. In fact, mine cost WELL under $100 each including shipping. By the way, they were charging separate fees for shipping and I tried to get a shipping discount for 2 – but was unable – and now that I’ve received the units, I don’t blame them at all. These units, with chargers and TWO foam-filled and cut-to-fit quality boxes for each (4 in total) weighed a ton! (The packaging was by far the best I’ve ever seen.)

OK – so what happened next surprised me even more than the previously described facts about the flashlights. I happened to be looking over the instructions and noted that they listed 4 accessories: A Silicon Rubber Protective Kit, A Red Filter, A Yellow Filter and a Case. Well, my Grandfather said ‘if you don’t ask, you don’t get” 0:) so following his advice, I contacted 4SEVENS and asked them why my units didn’t include said accessories. Important Note: These accessories were not listed in their write-up at eBay. Nevertheless, they got back to me, noting that fact but offering to send me 2 accessories of my choice for each flashlight. Then they quickly followed up by pointing out that the accessories were listed as OPTIONAL in the literature as well as never being mentioned in the eBay listing.

Well, one would think that my hopes for some accessories were dashed at that point :~ – but NO :). I was really surprised that they offered to send me them anyway. When I received the rather large box with the accessories neatly packed inside, I was surprised once again :bigsmile: . The cases are very nice examples of the UltraFire design and the Silicon Rubber Kits include 3 pieces each – Front Protector, Rear Protector and Battery Tube Protector. Both accessories just reek of quality! – and 4SEVENS really was under no obligation to send them. By the way, I can’t find prices on the accessories but I wouldn’t be surprised if they sell for as much as I paid for the lights themselves. Cash

Best Regards, KumaBear

KumaBear

kreisler
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Am glad for you!!

4Sevens values its customers, the company is known for stellar customer service. I wish they would release more new stuff to keep the customers interested and excited. On consumer's end the only notable new stuff in 2012 was their Preon P0. Their new website is a catastrophe (and their old website too).

I can foresee that 2012 wont be their best business year. Less sales, less profit.

*FMI* i got 4 i/o sh
E1320
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Awesome service and a great experience, thanks for sharing.

I am already visualizing the duct tape over your mouth.

KumaBear
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It’s really too bad that they don’t have more competitive product. I hope that they can survive until they’re able to come up with more high-demand product. Buying from some of the overseas suppliers can be an interesting game but it can also be time consuming and money-losing. When the game is a “crap-shoot” – even though we know they play by different rules over there – you need to be in a gambling mood. It’s refreshing to find a company with which you don’t have to wonder how things will work out, a company that instills total confidence.

KumaBear

E1320
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KumaBear wrote:
It’s really too bad that they don’t have more competitive product. I hope that they can survive until they’re able to come up with more high-demand product. Buying from some of the overseas suppliers can be an interesting game but it can also be time consuming and money-losing. When the game is a “crap-shoot” – even though we know they play by different rules over there – you need to be in a gambling mood. It’s refreshing to find a company with which you don’t have to wonder how things will work out, a company that instills total confidence.

You know it. It’s a rarity to get good service in this game never mind the exceptional service you received, that’s practically unheard of.

I am already visualizing the duct tape over your mouth.