Having frustration with DealExtreme order

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skytop
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Last seen: 7 years 1 week ago
Joined: 08/10/2012 - 22:34
Posts: 102
Having frustration with DealExtreme order

I am experiencing major frustration with DealExtreme. After almost 3 weeks, I received my package from Hong Kong. The order for 5 items contained only 2 items. Of the 2 items, one was incorrect. Very poor and defective order fulfillment.

Trying to contact DealExtreme is an effort in futility. There website “CHAT” facility is a total joke and useless. You log on and the operator never responds. All you get are endless messages stating to please be patient but no one ever logs on to answer questions.
If you try to contact them by email, you can only use a preformated webpage that does not allow for any narrative or explanation of what the problem is. All they permit are photos of what you received and of the package face.

I have no resolution to this dilemma as yet. What I can state, is that I will NEVER purchase anything from DealExtreme again.

cainn
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Last seen: 2 months 2 weeks ago
Joined: 05/26/2012 - 13:45
Posts: 998
Location: Melbourne, Australia

Perhaps you could try posting in our brand spanking new DX forum in the commercial sellers section: http://budgetlightforum.com/forum/marketplace/commercial/dealextreme