Fasttech - Problems in customer service

16 posts / 0 new
Last post
Bar co
Bar co's picture
Offline
Last seen: 2 months 1 week ago
Joined: 02/04/2013 - 00:16
Posts: 72
Location: Skandinavia, Europe
Fasttech - Problems in customer service

Fasttech – What I have to do with my lost orders?

I haven’t received them after *** 70 *** YES, SEVENTY days.

They write to me to every time please wait few more days.
They have promised a refund or resend but its only words in my email.

Second time I open PAYPAL dispute immediatelly if its happend. Please to do you gus a same way.
Nowdays I hev been stop to make any of new order from there.

Fasttech – not so nice customer service anymore -

DENGOH
DENGOH's picture
Offline
Last seen: 7 months 2 weeks ago
Joined: 10/06/2012 - 05:26
Posts: 898
Location: MALAYSIA

Was it registered parcel? What were you buying by the way?

The Last Katun
The Last Katun's picture
Offline
Last seen: 53 min 35 sec ago
Joined: 04/29/2011 - 04:34
Posts: 205
Location: Rome, Italy.

Your shipment, has the tracking code? Has been Fasttech not to send or sent and the problem is the other?
Fasttech, I think, use the postal service in Hong Kong.
I have a package sent from DX (use the postal Chinese) and DX is output from the 28/02/2013 [D/M/Y]; has stagnated in the post offices Chinese for more than two months and arrived in Italy 04/05/2013 [D/M/Y]; in Rome … yesterday.


 
 

From Fasttech, normally, in a month (many times also only about 20 days) arrives home, never had any problems.
 
 
 
 

FlashlightDude
FlashlightDude's picture
Offline
Last seen: 1 year 3 months ago
Joined: 01/27/2013 - 14:55
Posts: 169
Location: New England

I had an order from Fasttech spin its wheels in San Fran Post Office. It took phone calls to the USPS, along with “open case” with them, and emails, to get it moving.

Bar co
Bar co's picture
Offline
Last seen: 2 months 1 week ago
Joined: 02/04/2013 - 00:16
Posts: 72
Location: Skandinavia, Europe

The Last Katun please give that trace system service address what you are using.

Those order include few batteries and charges. Was Sent by Singapore post I suppose.

Buwuve
Buwuve's picture
Offline
Last seen: 1 month 2 days ago
Joined: 02/11/2011 - 14:49
Posts: 1932
Location: Germany

Light up the darkness.

radiancez567
Offline
Last seen: 1 month 4 days ago
Joined: 01/01/2013 - 03:50
Posts: 477
Location: Flash-a-holic world

You should go to Manage Your Orders and click on the tracking number link that would take you to the tracking page.

ALSO, go to 17track.net (as pictured above) and key in the tracking number. It sometimes give more details.

The Last Katun
The Last Katun's picture
Offline
Last seen: 53 min 35 sec ago
Joined: 04/29/2011 - 04:34
Posts: 205
Location: Rome, Italy.

Bar co wrote:
The Last Katun please give that trace system service address what you are using.

Those order include few batteries and charges. Was Sent by Singapore post I suppose.

Yes, I’m going on www.17track.net.
There is also an App for Android OS, it’s called “TRACK ME

kreisler
kreisler's picture
Offline
Last seen: 2 years 3 months ago
Joined: 11/12/2011 - 23:32
Posts: 3919
Location: Deutcheland

Buwuve wrote:

I use one of the following tracking pages:

http://www.track-trace.com/post

http://www.trackitonline.ru/?service=track&CCode=EN

+ 1

 

17track.net, sao.cn, track-trace.com, etc etc are all great tracking sites, i used them all. but trackitonline.ru (FREE account) is da best.

*FMI* i got 4 i/o sh
Bar co
Bar co's picture
Offline
Last seen: 2 months 1 week ago
Joined: 02/04/2013 - 00:16
Posts: 72
Location: Skandinavia, Europe

I have been checked both of my orders using tracing service and statuses are both of
“left Hong Kong for its destination on 9-Mar-2013”.

I think Fasttech have to be contact to Singapore post and also refund my money back because they have given promices for that.

Any Ideas?

DENGOH
DENGOH's picture
Offline
Last seen: 7 months 2 weeks ago
Joined: 10/06/2012 - 05:26
Posts: 898
Location: MALAYSIA

Bar co wrote:
The Last Katun please give that trace system service address what you are using.

Those order include few batteries and charges. Was Sent by Singapore post I suppose.

Singaporepost is the worst to my region, but when it comes to batteries even Manafont have to use it.
I told Fasttech not to use Singaporepost. Always took about 1.5 to 2 months to reach me.
I doubt that Singaporepost ship via air, maybe it is via sea or horse.

DENGOH
DENGOH's picture
Offline
Last seen: 7 months 2 weeks ago
Joined: 10/06/2012 - 05:26
Posts: 898
Location: MALAYSIA

Bar co wrote:
I have been checked both of my orders using tracing service and statuses are both of
“left Hong Kong for its destination on 9-Mar-2013”.

I think Fasttech have to be contact to Singapore post and also refund my money back because they have given promices for that.

Any Ideas?


I guess FASTTECH knows singaporepost is very slow, so they are waiting for the parcel to show up at your doorstep.
Werner
Werner's picture
Offline
Last seen: 1 day 14 hours ago
Joined: 10/19/2012 - 15:00
Posts: 3625
Location: Germany

I have one item missing from fasttech, too.
Some razor blades for 5$ untracked ordered in April. All orders after this one have arrived long time.

I had it one time that a DX order got lost, they refunded after 1.5 month and the package arrived after 4 month….??? Not sure how this could happen.
But all in all not a single package got lost and I order hundreds of packages every year….

So I will wait some more days and then I am sure they will resend it…hopefully before I look like wookiee in my face…

Bar co
Bar co's picture
Offline
Last seen: 2 months 1 week ago
Joined: 02/04/2013 - 00:16
Posts: 72
Location: Skandinavia, Europe

But I really need those batteries and charger.

Maybe I make a new order from somewhere. It’s not a Fasttechs fault but
why the give me promises on refund or resed if the wont ;(

The 90 day’s is dedline for me.

ryansoh3
ryansoh3's picture
Offline
Last seen: 3 months 2 days ago
Joined: 08/04/2012 - 08:21
Posts: 3784
Location: ROKAF

Bar co wrote:
I have been checked both of my orders using tracing service and statuses are both of
“left Hong Kong for its destination on 9-Mar-2013”.

I think Fasttech have to be contact to Singapore post and also refund my money back because they have given promices for that.

Any Ideas?

Bar co, if you PM me your tracking code, I’ll try my best to find out more about it. Smile

BLF ≠ B-grade Flashlight Forum

Ongoing projects:

Bar co
Bar co's picture
Offline
Last seen: 2 months 1 week ago
Joined: 02/04/2013 - 00:16
Posts: 72
Location: Skandinavia, Europe

ryansoh3 wrote:

Bar co, if you PM me your tracking code, I’ll try my best to find out more about it. Smile

Thanks, very kind for you. I’ll send to you PM as I found those tracing codes.