On May 15, I ordered a CNQualitygoods two reflectors. Shipped on May 16 with track-number, but never received and never tracked (the track number showed no result).
On June 19 I write to Ric-CN describing my problem and this morning I received at home, with regular mail, the two reflectors; shipped June 25. Many thanks, Ric-CN.
thank you ric
Talk about low standards… You ordered on May 15, but didn’t get it until August 11… and you feel the need to go out of your way to thank them for it.
Unless this is sarcasm, which would make much more sense…
Ric-CN shipped two more reflectors on June 25.
exactly; The first package has been lost and Ric sent me another package, free.
But you never got the first package… So you are getting your original order, not a free gift. Not only that, but it took over 45 days to get to you.
We could use some positive vibes here.
It’s nice to know that someone feels that he is receiving good customer service from RIC, but my experience with him has been just the opposite. Numerous emails to him, over the years, have gone ignored. At this point, I refuse to order from CN anymore. But we can always hope that things are changing.
Mike
So who is to blame for the failure to deliver? One of two possibilities here, Ric never sent them OR the business that Ric has little control over, the delivery company, failed to deliver.
Ric has resent them.
No bull, no red tape, just taking care of business. Ric ate the first order without a minute of hesitation. How many others will do that?
Well done Ric!
Not to many.
At least over here, the shipping risk is on the buyer. Not that that would matter for orders from the other side of the world, anyway.
Many would say: your risk, your problem. But he didn’t.
I think that practice is worth getting mentioned.
Oh you know his names not really Ric. Maybe put a D in front 
Not sure why this matters to anyone. It could be Ric, Wang or Richard and it wouldnt change anything.
Some people seem to feel that if an order fails to go through perfectly the sky has fallen. I have had numerous orders fail to arrive or received wrong items and in every single case the matter was eventually resolved. The worst case was actually an order from Cutter that took 8 months to get corrected and involved one of them becoming a member here to break through the communications problem. Email is not perfect, not all go through. Don’t know why but it does happen. Expressing frustration at the delay is ok and somewhat expected but descending into name calling and abuse is a sure way to get dumped as a customer. Some things just aren’t worth a sale and when the buyer is the one at risk it is incumbent on the buyer to maintain their composure and avoid pissing off people that already have their money. Bad deals go down but some can be saved by being polite persistently. If it’s acceptable to mention the negative experiences with sellers then it must also be acceptable to mention the positive ones. They don’t negate each other but do paint a more complete picture.
Ric has been really responsive on the two orders I’ve placed with him, one of which was for an out-of-stock item he eventually managed to source for me.
To the guys with positive comments here well said. Is the post Rics problem, no but he came through anyway. I dont understand the criticism of a positive outcome.
Agreed with MrsDNF.
This sounds like good service.
Something went wrong and the first shipment was lost. Ric then sent a second shipment for free. While it would obviously be best if the first shipment had arrived, sometimes accidents happen. Sometimes the problem is the fault of the shipping company and nothing the vendor could control.
If that happens, I’d want my vendor to provide the good service Ric did and send a replacement shipment at no cost.
I am truly amazed at the low bar you guys have for service.
I know, you would think Ric would hop on a plane and hand deliver every item, overnight, for free. No international airport near you, no problem, he can build one.
+1
This is the normal procedure for most Chinese vendors, nothing more. Also Ric told me once he was going to re-send a package I didn’t receive after 45 days but he never did, thankfully it finally arrived few days after.
Did you wait one year or did he use time travel ? :bigsmile: