FastTech do not deliver my paid items

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tatasal
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ChiggerPepi wrote:
This has already been stated, but again:

Don’t blame Fasttech for battery shipping problems. It’s not their fault, nor any other vendor.

If you order batteries from China, plan on waiting three months. If it shows up earlier, you got lucky. Period.

+ 1.

It happens to all China-based vendors, sometimes even with non-battery items. “DHL-it”, if don’t like unpredictable waiting times.

troisanh
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problem was I paid for air and then promised by CS, end result was surface shipping which was a total lie.

tatasal
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troisanh wrote:
problem was I paid for air and then promised by CS, end result was surface shipping which was a total lie.

Well, that’s a different story then.

austime
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I’m very pleased with fasttech honesty. Ordered batteries, Philippines post. Been about 60 days (so past the PayPal claim period, which I didn’t submit), and fasttech just refunded saying there was postage problems. The tracking number showed them in Philippines for a long time. It shows them still there. So while I didn’t get my batteries, I got refund where if they chose , they could have kept my money, but they were honest and refunded.

edreams
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You have been lucky. I’m now at 50 days after I paid. I asked FastTech to do something to help. Received the same answer once more this morning the “please wait” again and again…

My tracking number is stuck in philipinnes too.

  • English is not my native language. I try to write as well as I can, but please be understanding if I make lots of mistakes ! ***
austime
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edreams wrote:
You have been lucky. I’m now at 50 days after I paid. I asked FastTech to do something to help. Received the same answer once more this morning the “please wait” again and again…

My tracking number is stuck in philipinnes too.

I guess somehow they know mine won’t be delivered ( maybe returned or notified they won’t be posting it). At least their actions with me show they are being honest.

edreams
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Hope they will be for me too !

  • English is not my native language. I try to write as well as I can, but please be understanding if I make lots of mistakes ! ***
ReAvenger
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I just got a torch delivered to Australia only took 2 weeks, I’ve considered getting batteries from them as they are slightly cheaper than banggood, but I know better than that
Pulsar13
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Aliexpress has the advantage in this situation, they can extend the protection date quite a few times with both parties’ consent.

I received one Aliexpress shipment containing phone battery at almost 80days as well. Not the best time using surface but the good thing is, seller can still sell batteries and buyer can still buy them, and not forgo buyer protection.

MountainKing
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freeme wrote:

46 days are nothing. My last FT battery order came in 69 days… but some one has broken my record at 96 days. Haha.

It will come eventually. Order new batch from another source if you need them urgently. You may choose to sell or keep FT batch later. 

Might have been me with the sk68 Wink I can’t confirm though!

Never ever forget and forgive. Niwal**er new kid on the block trying to act tough.
http://budgetlightforum.com/node/24847
Do not support this brand.

DINODIRECTSCAM COMPANY. DO NOT BUY
http://budgetlightforum.com/node/11324?page=2#comment-254983

MountainKing
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Yeps Smile Was me Silly Here is the linky!
http://budgetlightforum.com/node/30344

Never ever forget and forgive. Niwal**er new kid on the block trying to act tough.
http://budgetlightforum.com/node/24847
Do not support this brand.

DINODIRECTSCAM COMPANY. DO NOT BUY
http://budgetlightforum.com/node/11324?page=2#comment-254983

Dingg
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Ordered Jetbeam torch and 18650 batteries in July, order still sitting with Philpost going nowhere quick, logged a Paypal dispute and Fasttech refunded tonight. 18650 batteries seem to be a nightmare for air freight.

Dingg

89 300ce
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Fasttech is pretty upright about things. They will straighten things out sooner or later, paypal dispute or not. Thing is if they think it might still be deliverable they will ask you to wait. In my case they turned up. It would suck to wait all that time and at the end just get a refund. Your still without batteries and have to re-order.
arekm
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austime wrote:
I’m very pleased with fasttech honesty. Ordered batteries, Philippines post. Been about 60 days (so past the PayPal claim period, which I didn’t submit), and fasttech just refunded saying there was postage problems.

They refunded because they got package physically back.

BANGGOOD.COM: Track packages (even ‘untracked’ ones) -> https://goo.gl/I8iqFp
Read Me – http://readme.maven.pl

Solar
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I’m still on the fence about FT. My first order arrived in two weeks but one of the lights wasn’t what I ordered. My second order was confirmed lost. No their fault. But issues were resolved promptly.

austime
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Full message:

Thank you for ordering FastTech.com.You have selected Philippines Post to ship one of the recent orders you placed at FastTech. Even though FastTech shipped your package as quickly as we could, we are sorry to tell you that your package has not made much progress at the shipper.We deeply apologize for this. FastTech has removed Philippines Post as a shipping method to prevent further problems with them and instead of making you wait further, FastTech would like to cancel your order for a full refund according to your order’s payment method to facilitate the process. If you still want the item, please simply order those items again. External battery can be shipped by registered surface mail via Hong Kong post only at the moment. This shipping service takes 45-60 days for delivery typical. You may order external battery separately in this case. For other items, the available airmail shipping service will be offered for selection in checkout. As this ticket is served for notification purpose only, we are closing it now to avoid redundant tickets. If you have not received the refund within 24 working hours from this email, or you have any questions with the refund, please kindly open a new ticket and we will check on it. Thank you for your time and understanding.Kind regards,

Richwouldnt
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I wish this thread was retitled with a more neutral title seeing as how it reports both problems and good results from FastTech. What I find silly though is that there are categories of items which have the battery shipment restrictions on them listed by FastTech but which do not have batteries in them as shipped. I am referring to USB Power banks designed to take customer supplied 18650 batteries. Apparently due to the fact that there are versions or options that can be ordered with batteries ALL versions of those are classified as surface shipment only devices, even the ones shipped empty. DUMB!

Rich Wood
Reno, NV

LarryDFW
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Shiipping from China is totally unpredictable . . .

Order any Panasonic NCR18650B cells you need from reliable U.S. vendors . . .

I bought 700 cells yesterday . . .

LarryDFW

eas
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Richwouldnt wrote:
I wish this thread was retitled with a more neutral title seeing as how it reports both problems and good results from FastTech. What I find silly though is that there are categories of items which have the battery shipment restrictions on them listed by FastTech but which do not have batteries in them as shipped. I am referring to USB Power banks designed to take customer supplied 18650 batteries. Apparently due to the fact that there are versions or options that can be ordered with batteries ALL versions of those are classified as surface shipment only devices, even the ones shipped empty. DUMB!

I suspect it may also be that shipping carriers end up flagging them for containing batteries, even if they don’t actually contain batteries, and so the dealers are forced to treat them the same way, lest they end up having to reship a bunch of orders.

.

edreams
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Just a word to let you know that 100 days after I ordered and paid, nothing is received. The last answer from FastTech 5 days ago is :

“Sorry for the long wait caused, we have received some list of returned package from post office those days, while your package is not in it, we will inform you once we confirm it returned or lost.”

I think they are not very honest with their customers. This is unbelivable they let customers more than 3 month doing nothing.

I now call them “SlowTech” and not “FastTech”…

This the last time I order from the worst seller I ever seen. Ok, I lost my money but they can be sure I will let it know everywhere. I’m very upset.

  • English is not my native language. I try to write as well as I can, but please be understanding if I make lots of mistakes ! ***
edreams
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Finaly refunded. But it was very exhausting to get my money back. I had to ask and ask and ask endless. Weeks of emails between them and me. And the batteries never arrived.

  • English is not my native language. I try to write as well as I can, but please be understanding if I make lots of mistakes ! ***
marcl
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edreams wrote:
Finaly refunded. But it was very exhausting to get my money back. I had to ask and ask and ask endless. Weeks of emails between them and me. And the batteries never arrived.

Good news. Stick with bangood, my last lot came to Angouleme in 2 weeks.

Bon courage,

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

djozz
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marcl wrote:
edreams wrote:
Finaly refunded. But it was very exhausting to get my money back. I had to ask and ask and ask endless. Weeks of emails between them and me. And the batteries never arrived.
Good news. Stick with bangood, my last lot came to Angouleme in 2 weeks. Bon courage, Marc.

Banggood is one of the better sellers (got my 30Q batteries within 12 days recently), but so is Fasttech. I have learned not to ban sellers because of a bad experience even though you will be in the mood for that. The bad experience may be followed by a series of good experiences again. Being pragmatic about it saves a lot of stress.

marcl
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djozz wrote:

marcl wrote:
edreams wrote:
Finaly refunded. But it was very exhausting to get my money back. I had to ask and ask and ask endless. Weeks of emails between them and me. And the batteries never arrived.
Good news. Stick with bangood, my last lot came to Angouleme in 2 weeks. Bon courage, Marc.

Banggood is one of the better sellers (got my 30Q batteries within 12 days recently), but so is Fasttech. I have learned not to ban sellers because of a bad experience even though you will be in the mood for that. The bad experience may be followed by a series of good experiences again. Being pragmatic about it saves a lot of stress.

T’is true.

Marc

Eagles may soar, but weasels don't get sucked into jet engines!

Richwouldnt
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Unless international postal rules have changed no air shipments of batteries from these sellers should be arriving. Obviously the sellers are lying about package contents and the China post office is not xray checking packages.

Rich Wood
Reno, NV

hank
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Quote:
it was very exhausting to get my money back. I had to ask and ask and ask endless. Weeks of emails

Well, no. Many of us have been through this. It happens frequently. FT’s packages without batteries do come through, sometimes promptly, sometimes after many weeks. Nobody knows why. I’d guess some packages go into the “inspect/X-ray” channel and are long delayed on suspicion they might have batteries in them.

Quote:
we have received some list of returned package from post office those days, while your package is not in it, we will inform you once we confirm it returned or lost.”

FT finds out when their post office gives them the list of items that were not accepted for shipment.

When you

Quote:
ask and ask and ask endless. Weeks of emails

you are, as they say, “trying to teach a pig to sing” — it’s a hobby, it fills the time, but it doesn’t change what’s happening.

The post office probably has a warehouse of suspicious packages and a guy with an X-ray unit checking the packages, sorting them into “send” and “return” piles.
And every month or two, they make a list. And then then they inform the senders their packages bounced.

And some shippers did, maybe still do, try to send lithium cells by air — lying about them.

Lithium batteries — both primary and li-ion — keep getting more attention month after month:

http://www.express.co.uk/news/uk/466308/Flight-MH370-Aviation-world-was-on-RED-ALERT-over-lithium-mobile-phone-battery-FIRE-RISK

Quote:
Airlines were placed on red alert over potentially catastrophic fire risks from lithium mobile phone batteries just 11 days before Malaysia Airlines Flight MH370 took off carrying a cargo of them, the Sunday Express can reveal.

(and you can bet that China has had problems that don’t make the international news, with so many cut-rate outfits trying any way to make stuff cheaper and sell it faster)

Boeing Warns Airlines About Lithium Battery Fire Hazard …
http://www.fortune.com/2015/07/20/boeing-fire-lithium-batteries/

Quote:
Jul 20, 2015 – Boeing warns airlines: Lithium battery shipments are a fire hazard … The U.S. Federal Aviation Agency has also confirmed this word of caution …
the infamous Malaysia Airlines MH370 plane that went missing last year carried a shipment of 5,400 pounds worth of lithium-ion batteries, as detailed in investigations. That plane, which still has yet to be found, was a Boeing 777 airliner carrying 293 passengers and crew members.
hank
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PS for “edreams” — you can edit that first post to change the title.

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