Andrew & Amanda???

61 posts / 0 new
Last post
djburkes
djburkes's picture
Offline
Last seen: 8 months 1 week ago
Joined: 03/16/2015 - 11:00
Posts: 1829
Location: Arkansas

bladesmith3 wrote:
djburkes wrote:
As I stated before, andrew-amanda.com have shipped the products I’ve purchased in a very timely manner and all packages were packaged nicely. They also offer great deals compared to most other sites, especially since they have an option for you to “make an offer”. I haven’t been a member of BLF for long but it looks like there’s a lot of un-necessary slander going on in this thread, it would be nice if a mod can close it.

djburkes. read this.
slan·der

/ˈslandər/
noun
Law
noun: slander
1. the action or crime of making a false spoken statement damaging to a person’s reputation.
I never made any false statements. I only stated facts. you accused me of slander and that is a lie. so you are guilty of slander.
I agree this thread should be locked. I never blew this out of proportion. the forum did. I just told what happened to me. end of story..

Hmm…did I mention any names? Didn’t think so smart guy.

bladesmith3
bladesmith3's picture
Offline
Last seen: 8 months 3 weeks ago
Joined: 08/01/2012 - 13:27
Posts: 263
Location: United States colorado springs

just let this drop please.

FlashPilot
FlashPilot's picture
Offline
Last seen: 16 hours 33 min ago
Joined: 05/10/2010 - 16:07
Posts: 4489
Location: USA

Andrew—Amanda wrote:
We normally do not get into customer discussion in the forum. We believe that customers should have free will in expressing their opinion toward a vendor.

As far as our return policy, the light can be returned and replaced within 30 days after that it falls under the factory warranty. As it was stated before we are not a parts store, we do not carry anything but whole flashlights. If Andrew told you it needed to be returned to Nitecore it was in your possession for longer than 30 days. Simple as that. We are following the standard procedure. We offer to ship products back to nitecore for our customers because for you it could cost up to $35 to ship it back to Nitecore in China. For us it costs around $9 each because we ship them back in mass.

To “FlashPilot” out’ve a thread of nothing but complements, you instigate this one unsatisfied customer to tell his story then have a call to arms of “I hope others will read your post and also avoid this reseller in the future.” Seems a bit brash I would say. And I’m not entirely sure why you are discussing Chinese resellers. We are an American company. Is that a direct reference to Andrew’s nationality?

Have a good weekend. See you monday.

Zane
Andrew-amanda.com

Hello Zane,
Thank you so much for dropping by. Were you expecting to receive a gratuity for your time here? Most resellers are extremely thankful to have the use of this forum. They are heavily reliant on using BLF as a communications medium in becoming better connected with their potential customers in order to appease us while bolstering sales. We also work together to resolve CS related issues and perfect the transaction process. Without this interaction, many thousands of sales transactions never would have occurred. Read that again please.

Im glad you verified how you treat your high-value repeat customers when a simple problem should arise. In particular, a respected tenured member of this forum. I believe the record clearly stated the situation in great detail, along with several recommendations to allow you to bolster customer relations while saving face. IMO, your company failed miserably by not attempting to remedy a ridiculously simple problem in which the solution should have come as second nature to the most inept sales person. You further back your stringent policy with a hostile demeanor and refusal to offer reasonable assistance, even when the customer was willing to pay extra in order to avoid lengthy delays in being able to use his flashlight. Then you attempt to falsely interject that I might be prejudice? I will disregard your ridiculous obligatory comments and firmly submit that I WILL NEVER PURCHASE FROM YOUR COMPANY! Hopefully others will take careful note of this incident and think twice before spending their money with you.

Factoid: As evidenced by the OP and through thousands of posts on BLF and most other forums – there is deep concern that anyone with a roll of tape and cardboard boxes can ship items. The informed consumer will always factor in the performance of customer service as part of the prepurchase decision, ESPECIALLY should something go wrong with the transaction or item. Im very glad I asked bladesmith what happened with his sour transaction. Because up to that point, no one had reported how they are treated when a problem does arise with your company.

We were practically begging you to seize this opportunity and show the world how you could have stepped up and reversed this ugly highly visible situation. In doing so, you might have saved a high value customer while gaining several others. But of course you chose not to, while leaving behind a permanent record of your abysmal customer service and obligatory comments for all others to read.

You also just lost a very substantial high volume government funded no-haggle purchase that would have netted a big fat wad of easy cash into your pocket with minimal effort… way to go. Stick with your stringent policies and hostile attitudes and see how competitive you are now. Wink Perhaps the old saying: “the customer is always right”, might sometimes be true after all. The price of that 25 cent spring seems to have just increased exponentially. Any buyers? I think not.

FlashPilot
FlashPilot's picture
Offline
Last seen: 16 hours 33 min ago
Joined: 05/10/2010 - 16:07
Posts: 4489
Location: USA
bladesmith3 wrote:
just let this drop please.

Im done. Thank you for the time you spent in describing the unfortunate details of your sour purchase experience. You may very well have saved myself and several others from having to go through the same disappointments. In particular myself – considering the potential size of my transaction, along with the increased risk of incurring a defect(s) amongst so many items.

Ejected Filament
Ejected Filament's picture
Offline
Last seen: 2 months 2 weeks ago
Joined: 12/03/2013 - 04:29
Posts: 2343
Location: Qld, Australia

Imagine that, a store that doesnt sell parts, not having parts to sell/supply.

hank
hank's picture
Offline
Last seen: 1 week 5 days ago
Joined: 09/04/2011 - 21:52
Posts: 7363
Location: California

Hm, I can’t see a Deal of the Day — anyone? should be on http://www.andrew-amanda.com/catalog/dealoftheday/

(thanks for calling attention to this site, I hadn’t looked at it and on balance it’s got almost entirely good recommendations)

Rufusbduck
Rufusbduck's picture
Offline
Last seen: 11 months 3 weeks ago
Joined: 04/04/2012 - 15:34
Posts: 10365
Location: Golden state

One bad experience does not negate a bunch of good ones and vise versa. However, I have read of poor service at least once from virtually every seller out there with similar statements not to use them. Does this mean that we halt this hobby? While some of the disputes are well founded others seem less so and still others are grey area. Consumer ire is based on expectation of reasonable service but may not be matched by company policies unknown or unread at the time of purchase. I don’t like the fact that I have to pay shipping on returns but most of the stuff I buy would cost a great deal more if I had to pay delivery postage so if occasionally I need to send something back that’s a cost of doing business this way. This is not a defense of poor seller practices, they occur and need to be mentioned but buying a bunch doesn’t generally get special treatment other than bulk pricing discounts and one bad spring out of hundreds should be an indictment of the manufacturer rather than the seller if the sellers return policy is adhered to. In other words, you get what you pay for.

Three Tanna leaves to give him life, nine to give him movement. But what if he eats the whole bag?

Scott

velvetant
Offline
Last seen: 1 year 5 months ago
Joined: 11/04/2014 - 09:10
Posts: 177
Location: Northern Nevada

I just placed an order from them using the “name your price” for an Armytek Viking Pro v3 .
I’ll let you all know how it goes.

CUL8R
Offline
Last seen: 2 years 9 months ago
Joined: 01/10/2014 - 16:58
Posts: 32
Location: Colorado Springs

I’m happy with Andrew-Amanda. I wouldn’t hesitate to buy from them again. Do I like that lights over 30 days old need to be returned to manufacturers when issues occur? No. But is this the norm for most small online light retailers? I suspect so, and also for some big ones. I agree there were some unfortunate comments made above. I know I’m a new member of this particular forum, but it seems to me this needs to be said by someone. FlashPilot, it seems to me that you must have an axe to grind here as I see no reason for you to mount an attack as you did in your response post (#33) above. Just saying…

FlashPilot
FlashPilot's picture
Offline
Last seen: 16 hours 33 min ago
Joined: 05/10/2010 - 16:07
Posts: 4489
Location: USA
CUL8R wrote:
I’m happy with Andrew-Amanda. I wouldn’t hesitate to buy from them again. Do I like that lights over 30 days old need to be returned to manufacturers when issues occur? No. But is this the norm for most small online light retailers? I suspect so, and also for some big ones. I agree there were some unfortunate comments made above. I know I’m a new member of this particular forum, but it seems to me this needs to be said by someone. FlashPilot, it seems to me that you must have an axe to grind here as I see no reason for you to mount an attack as you did in your response post (#33) above. Just saying…

Hopefully, you and others will continue to have great success in all of your online purchases from all vendors 100% of the time. But of course you wont if you continue to purchase. You’ll eventually find great disappointment when buying an expensive lemon and discover that there’s a great deal more to forming an opinion about a reseller than their ability to mail a package. Then you’ll probably come to realize just how badly you’ve been burned when one of your items doesn’t work as expected and you try to resolve a very simple problem through the reseller, then find yourself bitch-slapped hard for your efforts. Even worse is when you’ve already spent a great deal of money with the same vendor and realized that your loyalties to them actually had a negative value. I hope you’ll spend the time and reread this thread more carefully and in its entirety, then ask yourself what you would do if you were in the same situation as bladesmith3.

If you find that your opinions still have not changed, please dont come crying to others when confronted with a similar situation.

Just saying…

djburkes
djburkes's picture
Offline
Last seen: 8 months 1 week ago
Joined: 03/16/2015 - 11:00
Posts: 1829
Location: Arkansas
FlashPilot wrote:
CUL8R wrote:
I’m happy with Andrew-Amanda. I wouldn’t hesitate to buy from them again. Do I like that lights over 30 days old need to be returned to manufacturers when issues occur? No. But is this the norm for most small online light retailers? I suspect so, and also for some big ones. I agree there were some unfortunate comments made above. I know I’m a new member of this particular forum, but it seems to me this needs to be said by someone. FlashPilot, it seems to me that you must have an axe to grind here as I see no reason for you to mount an attack as you did in your response post (#33) above. Just saying…

Hopefully, you and others will continue to have great success in all of your online purchases from all vendors 100% of the time. But of course you wont if you continue to purchase. You’ll eventually find great disappointment when buying an expensive lemon and discover that there’s a great deal more to forming an opinion about a reseller than their ability to mail a package. Then you’ll probably come to realize just how badly you’ve been burned when one of your items doesn’t work as expected and you try to resolve a very simple problem through the reseller, then find yourself bitch-slapped hard for your efforts. Even worse is when you’ve already spent a great deal of money with the same vendor and realized that your loyalties to them actually had a negative value. I hope you’ll spend the time and reread this thread more carefully and in its entirety, then ask yourself what you would do if you were in the same situation as bladesmith3.

If you find that your opinions still have not changed, please dont come crying to others when confronted with a similar situation.

Just saying…

You sir are an idiot and I hope all the smart people out there pay less than 0% attention to what you and your butt buddy have to say.

T.H.Cone
T.H.Cone's picture
Offline
Last seen: 3 days 1 hour ago
Joined: 02/03/2012 - 18:58
Posts: 2445
Location: New Jersey

FlashP, you have to hand it to our new friend DJ, he totally out debated you.

fidem, prae caeteris omnibus praeter honestatem

 

 

Don't be confused, my Username has been changed from "Cone" to "T.H.Cone".  I'm still the same clown.

Woody
Woody's picture
Offline
Last seen: 1 day 3 hours ago
Joined: 02/20/2012 - 17:08
Posts: 1616
Location: London
cone wrote:
FlashP, you have to hand it to our new friend DJ, he totally out debated you.

Yeah, such erudition. Wink

CUL8R
Offline
Last seen: 2 years 9 months ago
Joined: 01/10/2014 - 16:58
Posts: 32
Location: Colorado Springs

FlashPilot, I hope for positive results also. But I read what a retailer’s policies are before I order and don’t order from someone who’s policies I can’t accept. Why get mad at someone who is following their policies you agreed to accept by placing your order? As for always having good luck on all my orders. Not happening. I was in on the group buy for the C22Cs, and one of the two I ordered was DOA. Am I disappointed? Of course! Am I “coming crying to others” for help? Of Course not. But then I know what I’m supposed to do to get a replacement, and have an idea of the times involved. Not really too good, but what I agreed to when I placed my order. On the other hand, if the retailer doesn’t make good on their end in getting me a replacement within a certain time, all bets are off and I’m prepared to do all I can do to make it uncomfortable for them. Paypal notification, negative ratings on their site, and in the forums, and several other actions. I obviously would never do business with them again. Sound familiar? We will see how this turns out. And I feel I need to point out that the retailer for the group buy was not Andrew-Amanda. I haven’t had a lot of interaction with them yet, but so far there have been absolutely no problems or issues with them. I will continue to buy from them. Smile Just saying Wink

wolfdog1226
wolfdog1226's picture
Offline
Last seen: 1 day 6 min ago
Joined: 10/09/2013 - 20:47
Posts: 1581
Location: Acquasanta,Italia/ Valley Forge, Pa. USA

Hey,,,,,,,bladesmith3 and cul8r live in the same town. Maybe they can resolve this over lunch!! Smile

,,,,,,,just trying to add some humor!

The beauty of ALL of this is that we ALL have choices. Personally I ordered from A & A Twice,,,a few years ago[M3X] and just the other day for my EC11.He was expedient and answered all my questions for about 6 weeks prior to its long awaited release.

There is someone on CPF who had to send his EC11 back to A & A a few days after receiving it. He said they responded quickly and a replacement is on the way.

There is always Two sides to the story and everyone always wants to be right.

I do know this,on the German forum BANGGOOD was requesting video evidence for the defects they were having with the EC11!! If an American company asked me to do that, it would be the LAST time I ordered from them!

I may have just started more controversy! Wink

Solitude breeds contemplation which creates clarity. 

Environment molds a person. Perseverance changes them. 

                                                                   WOLFDOG 

CUL8R
Offline
Last seen: 2 years 9 months ago
Joined: 01/10/2014 - 16:58
Posts: 32
Location: Colorado Springs

wolfdog1226 wrote:
Hey,,,,,,,bladesmith3 and cul8r live in the same town. Maybe they can resolve this over lunch!! Smile

,,,,,,,just trying to add some humor!

The beauty of ALL of this is that we ALL have choices. Personally I ordered from A & A Twice,,,a few years ago[M3X] and just the other day for my EC11.He was expedient and answered all my questions for about 6 weeks prior to its long awaited release.

There is someone on CPF who had to send his EC11 back to A & A a few days after receiving it. He said they responded quickly and a replacement is on the way.

There is always Two sides to the story and everyone always wants to be right.

I do know this,on the German forum BANGGOOD was requesting video evidence for the defects they were having with the EC11!! If an American company asked me to do that, it would be the LAST time I ordered from them!

I may have just started more controversy! Wink

Nope, I don’t think you stirred the pot. I’m all good with everyone and hopefully no one is mad at me either. It’d be funny if bladesmith and I were in the same business here. It’s possible as there is really only one major “industry” here.

wolfdog1226
wolfdog1226's picture
Offline
Last seen: 1 day 6 min ago
Joined: 10/09/2013 - 20:47
Posts: 1581
Location: Acquasanta,Italia/ Valley Forge, Pa. USA

CUL8R wrote:
wolfdog1226 wrote:
Hey,,,,,,,bladesmith3 and cul8r live in the same town. Maybe they can resolve this over lunch!! Smile

,,,,,,,just trying to add some humor!

The beauty of ALL of this is that we ALL have choices. Personally I ordered from A & A Twice,,,a few years ago[M3X] and just the other day for my EC11.He was expedient and answered all my questions for about 6 weeks prior to its long awaited release.

There is someone on CPF who had to send his EC11 back to A & A a few days after receiving it. He said they responded quickly and a replacement is on the way.

There is always Two sides to the story and everyone always wants to be right.

I do know this,on the German forum BANGGOOD was requesting video evidence for the defects they were having with the EC11!! If an American company asked me to do that, it would be the LAST time I ordered from them!

I may have just started more controversy! Wink

Nope, I don’t think you stirred the pot. I’m all good with everyone and hopefully no one is mad at me either. It’d be funny if bladesmith and I were in the same business here. It’s possible as there is really only one major “industry” here.

I was not specific enough! I meant “started more controversy” in reference to my BANGGOOD comment from the German forum!!

CUL8R,,,,,,,,,,,CUL8R! Smile

Solitude breeds contemplation which creates clarity. 

Environment molds a person. Perseverance changes them. 

                                                                   WOLFDOG 

velvetant
Offline
Last seen: 1 year 5 months ago
Joined: 11/04/2014 - 09:10
Posts: 177
Location: Northern Nevada

Placed an order from them using the “name your price” for an Armytek Viking Pro v3
I sent him an offer, he counter offered and I countered his counter offer that he accepted.
He was quick to respond to emails, all that took about 15 minutes.
So I placed my order on Thursday the 22nd at 2:02pm
On Friday the 23rd at 8:40am I received my tracking info.
Today my light showed up.
I will order from him again without hesitation.

DARCANGEL
DARCANGEL's picture
Offline
Last seen: 11 months 3 weeks ago
Joined: 04/11/2012 - 00:06
Posts: 940
Location: the nickel city,New York

I ordered a Nitecore TM26 from them and when I got it, it was defective.The screen was acting odd and the button would not turn the light off.The customer service was quick to respond and issued an an RMA immediately. Hats off to these guys because the true test of customer service is post - sale problem solving.I will definitely order from them again.

velvetant
Offline
Last seen: 1 year 5 months ago
Joined: 11/04/2014 - 09:10
Posts: 177
Location: Northern Nevada

I had a problem with my Armytek Viking Pro v3 I had received.
So I sent an email to Andrew.
At first he thought it might be the batteries, Nope I wasn’t using XXXXfires.
So he asked me to send it back and he would check it.
I received an email a few days later and he said my light was faulty and asked if I wanted a refund or new light.
I asked for a new one but can he check it first to make sure all is fine, He did.
I got my light back and it works as expected.
Thank you Andrew and Amanda for your great customer service.

Randy

light junkie
light junkie's picture
Offline
Last seen: 1 day 11 hours ago
Joined: 02/03/2013 - 23:36
Posts: 1684
Location: Sw Az
wow I must be one of the few who had crappy service ,I bought the Jetbeam hr24 with sst40 emitter for 39.00usd of flea bay in Febuary 2018 well 3 weeks ago it quit working I sent numerous emails with no response so i went through ebay third party service which H revealed a Chinese womans name out of Carloina .Again i sent email and made phone calls with no response so ebay transferred me over to pay pal who filed a dispute on my behalf .I really like the light.

Lj

Mr McLumen
Offline
Last seen: 1 month 5 days ago
Joined: 11/01/2017 - 02:54
Posts: 66
Location: The Sooner State

Used to deal with them, had a bad experience and haven’t used since

seery
Offline
Last seen: 2 hours 15 min ago
Joined: 12/23/2015 - 12:31
Posts: 178
Location: At the bottom of a hill

I’ve had nothing but great experiences with Andrew & Amanda.

Knowledgeable, excellent communication and shipping is super fast.

First order 12/27/2015
Most recent 6/10/2018
8 orders in all totaling $1,820.00

As long as they carry what I need, they’ll continue getting my business.

light junkie
light junkie's picture
Offline
Last seen: 1 day 11 hours ago
Joined: 02/03/2013 - 23:36
Posts: 1684
Location: Sw Az

my dispurlte from pay pal came back as langlang international sczhen China

Lj

seery
Offline
Last seen: 2 hours 15 min ago
Joined: 12/23/2015 - 12:31
Posts: 178
Location: At the bottom of a hill
light junkie wrote:
my dispurlte from pay pal came back as langlang international sczhen China

Each time I pay them for a light (via Paypal), it shows the same thing.

light junkie
light junkie's picture
Offline
Last seen: 1 day 11 hours ago
Joined: 02/03/2013 - 23:36
Posts: 1684
Location: Sw Az
seery wrote:
light junkie wrote:
my dispurlte from pay pal came back as langlang international sczhen China

Each time I pay them for a light [via Paypal], it shows the same thing.

Not that it means much but it feels like they were trying to okay on belief in supporting mom and pop shops

Lj

Andrew--Amanda
Andrew--Amanda's picture
Offline
Last seen: 23 hours 36 min ago
Joined: 01/05/2015 - 15:12
Posts: 222
Location: NC, USA

Just for the sake of information. Andrew (the owner) is a first generation Chinese immigrant. That might be why the paypal account still shows a base in china. We are located in Morrisvile, NC.
The business “Andrew-Amanda” is named after his children. Langlang International is just the name we base all of our other business ventures under other than flashlights and other associated products. We are a relatively small company. Just Andrew, his wife, and I (Zane, nice to meet ya) even though we are slowly expanding.

That aside, we do apologize for any bad experiences. Even though we try our best sometimes mistakes are made and things get over looked.
Just do know that we did not intentionally out of pure carelessness avoid dealing with your issue and we sincerely apologize for any unwanted stress. Thanks for your business.

www.andrew-amanda.com
Official Dealer of Nitecore, Eagletac, Zebralight, Jetbeam, Armytek, NiWalker, Acebeam, Klarus, & Sunwayman.

wstrachan
Offline
Last seen: 1 day 18 hours ago
Joined: 02/19/2016 - 02:30
Posts: 358

I have ordered twice from them and both were good transactions with complete satisfaction on my part. I would not hesitate to buy from them in the future.They have a daily deals thread on this forum with good pricing. shipping is US based and very prompt.

light addict....yeah I've got the bug.

Haikelite MT07S
Imalent DT70
Klarus XT12GT
Olight javelin mx3x
thrunite tn32 ut
acebeam k60
many, many others...

ChrisGarrett
ChrisGarrett's picture
Offline
Last seen: 19 hours 12 min ago
Joined: 02/12/2014 - 22:03
Posts: 362
Location: Miami, Florida

I’ve done a couple of orders with A&A (ET D25C Ti. clicky and an Xtar MP1S). The Xtar was charging a bit low for my tastes and I emailed them. Since it would be more money to ship it back from Miami, I asked if I could get a credit and buy their NiteCore i4 (2014) and they said “no problemo”. I paid the difference and that was that.

The key isn’t buying, the key is how one deals with the problem cases and much like Richard at Mountain, I’ve got nothing bad to say about either and I’ve had mechanical issues with each.

Chris

light junkie
light junkie's picture
Offline
Last seen: 1 day 11 hours ago
Joined: 02/03/2013 - 23:36
Posts: 1684
Location: Sw Az

I will send PM hopefully we ca. come to an agreement

Lj

Pages