GearBest.com Forum FAQ

75 posts / 0 new
Last post

Pages

gearbest
gearbest's picture
Offline
Last seen: 1 day 15 hours ago
Joined: 03/01/2014 - 00:55
Posts: 2479
GearBest.com Forum FAQ

Welcome to order with GearBest

*********************************************************************************************************
shipping method availability updating for battery ( ( edit on March 31th, 2017 )

Where can we deliver the package to? ( edit on March 21th, 2017 )

( Business days means Monday to Friday, not including weekends and public holidays )

Pre Sale

1.How can I make orders?
At first please register an account in GearBest, after log in, you can use the shopping cart to place orders. The common steps for ordering as below:
(1).Find the items you want to order
(2).Add the items to your shopping cart
(3).Choose a shipping method
(4).Proceed to checkout (Please fill your shipping information for the shipping)
(5).Pay the payment of the order through Paypal/Credit Card etc.
PS. If you filled fault shipping information when you proceed to check out or you want to change your shipping information after proceed the order,
you can ask our customer service
or ask the CS account GearBest through PM to correct your shipping information.

2.Can I change my order once it has been processed?
Unfortunately you can’t. If you contact us immediately after placing the order, we can probably make the change(s) as you request.
If the order has been charged, we cannot make any change.

3.Want to add items to my order, what should I do?
You can add items to your shopping cart if you have not clicked “check out by PayPal”
If you have clicked the “check out by PayPal”, but still have not made payment, you can delete it in the order list, and place another new order.
If the paid order is not processed, feel free to contact us. Customer service representative will handle it for you manually.

4.Why can’t I add some items to cart with the other items?
Please pay attention to the items that on GearBest page annoucing “Pre-Sale”,
GearBest.com can’t allow the other items be ordered with pre-sale items
(when the item has several colors to be chosen, different colors also can’t be ordered in the same order as they have different SKUs).
According to the stocking time of our pre-sale items, we sincerely don’t recommend you to make the order for pre-sale with the other items,
as the other items will wait for pre-sale items for the stocking, it may make a delay for the shipping.

5.What payment methods can I use for processing my order from GearBest.com?
GearBest primarily uses PayPal to process secure online payments.
Besides, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).

6.If I want my separate orders to be shipped together as 1 order, is it possible?

sorry can’t do it

7.I made an order for several items, the shipping delaid for several days, why does this case happens?
We should ask you to pay attention for the order with several different items,
some of the items may probably out of stocking at the time, and need about 3~5 days to get restock for the item.
If you place an order for multiple items, please notice that we need to wait for the stocking of each item, and this may make a shipping delay for your order.
If the item need long time to be restocked(over 7 days normally), we may ship out the stock items first.
We’ll strongly recommend you to place separate orders for each item, if there is no necessary to make the items be shipped together.

8.How long will it take for processing an order?
Your orders will be prepaired with the stocking by our warehouse in 1~3 business days,
and package will be shipped to courier in 1~3 business days,
totally we need 3~5 business days for processing an order to be shipped.
Notice: normally, we have ample products in stock, but occasionally there’s possibility that some items are temporarily out of stock.
It will take 3-5 business days to get the goods restock.

9.How long will it take to process the back order?
If the item on GearBest page is lacking of stocking, the order may turns to back order, generally we’ll get restock in 3~5 business days,
some products may require longer time to be restocked, please pay attention to our annoucement or contact our customer service to ask about the stocking.

10.How can I know if your items have enough stocking when I place order?
Normally, we have ample products in stock, but occasionally there’s possibility that some items are temporarily out of stock.
It will take 3-5 business days to get the goods restock.
If you want to know about the stocking status, you can ask our customer service or ask CS GearBest through PM to check about the stocking for you.

11.I have paid, why the order status is still unpaid?
Since PayPal server will be delayed sometimes, please wait 2-4 hours and check it again.
If it still shows “unpaid”, please provide your email and order ID number, we’ll check and fix the problem.

12.How can I check my order status?
Log into your account on Gearbest.com and then go to “My Account” on the top right of web page.
Visit Order list in “My Account” and check out the order status. Including whether it is shipped, collecting or partially shipped, the shipping date, tracking No, tracking website, etc.

13.Can I cancel my order and get refunds?
If the order payment status is “Unpaid”, you can delete it directly.
If the order has been paid and the shipment status is “Unshipped”, you can contact us to cancel the order and get refund.
If the order has been paid and the shipment status is “packing” or “shipped”, we are unable to cancel or modify the order any more.
You can choose to send back the unopened products when you receive it. We will refund after we receive them.
Please note GearBest.com does not pay the return shipping fee for this returned item, and we are not responsible if goods were lost when return without tracking.
We will deal with the refund within 1-3 business days after we receive the returned item.

About Shipping

1.What Countries Does Gearbest Deliver To?
please visite here : http://www.gearbest.com/about/shipping-methods.html ( edit on March 21th, 2017 )

2.What shipping method does Gearbest use?
We have three shipping methods, they are Flat Rate Shipping, Standard Shipping and Expedited Shipping.
For a detailed explanation about each shipping method, destinations and approximate delivery times, please check:
http://www.gearbest.com/about/shipping-methods.html

3. How long will NLPost take to arrive to me?
arrive to Europeen countries in 10~20 business days after shipping,
arrive to USA or middle east countries in 15~20 business days,
arrive to Russia (except the far east part) in 20~30 business days,
arrive to Australia or other Asian countries in 15~25 working days.

4.Where can I check the tracking for my order?
You can check about your tracking informations in the order list of your account,
but we recommend you to use the site http://www.17track.net/ (link is external) to check,
the tracking system of our website is updated by courrier, it may have an information delay about the tracking information.

As for package-tracking: when an order can’t be tracked, please try these sites:
Track your parcel mostly on the site: http://www.17track.net/zh-cn/ ( DHL,EST,OWE,and AIR MAIL Registered are included )
Sweden Post: http://directlinktrackedplus.com/multipletrack-client2.php
Russian Direct Express(XF):http://www.xflogistics.cn/
Australia Line Registered:http://www.eretaillogistics.com.au/tracking.php
Russian Direct Express(EHY):http://www.ehuanyun.com/
USPS First class :https://tools.usps.com/go/TrackConfirmAction_input
USPS Priority-from US Warehouse :https://www.usps.com/
(YT): http://www.yuntrack.com/
Australia Line (TOLL): https://www.dpex.com/

5.What’s the meaning of my tracking number shows the status “Pre-adviced” or “Not Found”?
Currently there is an information delay about the tracking of NLPost,
NLPost has too many parcels transporting to the Custom or transporting to Netherland Sorting Center,
the tracking information can’t be updated in time,
we could only beg your patience to wait for a few more days, to wait for the tracking information update.
It usually takes NLPost about 1-5 Business days to update new information.

After Sale

1.What should I do if an item is missing from my order?
First, please check your order list to make sure whether order was sent in one package.
If items sent separately, please be patient for another one.
If all packages have been delivered but you’re still missing an item, check the packing clearly for small item.
If you are unable to locate the item at last, please take a photo which shows any label of the packing and contact our customer service,
we’ll help you to make a resend or a refund as you will.

2.What should I do if an item is broken after I receive the package?
Please make sure the item is not broken after opperational errors, if the item is broken during delivery,
please take a photo of the item to show the defective and contact our customer service or CS account GearBest.com,
we’ll help you to make a resend or a refund as you will.

3.If an item is missing accessories in my package, what can I do?
First, check the details in the product description again on Gearbest.com to make sure it is supposed to have what you think it should.
If you’re really missing something, please contact us, and here’s how we’ll handle it:
Give us your order number and the product code.
If the missing part is hard to describe, please provide a photo and reference a similar product photo on Gearbest.com.
If we confirm something is missing, we’ll send it out to you free of charge.

4.If a key part of your product is missing on delivery, here is how we can solve the problem for you:
Contact us first, with your order number and product code; we will help to clarify what part is missing.
For major, expensive and integral product parts we may need to follow it up as a “lost/stolen in delivery”
If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.

5. If I don’t receive my package after a long period of time, can I get a refund from GearBest.com?
After how many days if I still don’t receive my package I could make a request to get a refund from GearBest.com?
GearBest.com promise to all the orders, we can make a refund for customers if you don’t receive your package after 60 days (count from the date shipped),
the refund will return to your Paypal account, we’ll make your refund after you make the request in 1-7 business days.

*6. If you have any other questions about GearBest.com, please feel free to contact our customer service
http://www.gearbest.com/about/contact-us.html ,
or send PM to CS account GearBest to ask for help,
we’re welcome for the feedbacks of our service, and GearBest.com will do our best to improve our service for all the customers.

More about Gearbest FAQ:

1. http://budgetlightforum.com/node/36082
2. http://www.gearbest.com/about/faq.html
3. Online Support on Messenger! Find us on Messenger now!

Gearbest Site Map

Mobile Phones : New Arrivals   Top Searches
Cell phones  : Shop by Features
Smart Watch Phone  : Shop by Features
Cell Phone Accessories
Featured Phones
Apple Accessories  : Shop by Features
Tablet PC & Accessories : New Arrivals   Top Searches
Tablet PCs  : Shop by Features
Tablet Accessories  : Shop by Features
Featured Tablets  : Shop by Features
Computers
Consumer Electronics : New Arrivals   Top Searches
Smart Watches  : Shop by Features
Smart Watch Accessories
Camera & Photo
Portable Audio & Video
Security & Protection
Video Game  : Shop by Features
Smart Home
Other Consumer Electronics
Computers & Networking : New Arrivals   Top Searches
TV Box & Mini PC  : Shop by Features
TV accessories  : Shop by Features
Computer Peripherals
Computer Components
Network Devices  : Shop by Features
Projector & Accessories  : Shop by Features
Laptop Accessories
Electrical & Tools : New Arrivals   Top Searches
Hand Tools
Measurement & Analysis
DIY Parts & Components  : Shop by Features
Power Tools
Tools Accessories
3D Printer & Supplies  : Shop by Features
Arduino & SCM Supplies  : Shop by Features
Apparel : New Arrivals   Top Searches
Women’s Clothing  : Shop by Features
Men’s Clothing
Geeky Clothing
Swimwear
Sports Clothing
Accessories
Hot Sale
Bags & Shoes : New Arrivals   Top Searches
Men’s Shoes
Women’s Shoes
Men’s Bags  : Shop by Features
Women’s Bags  : Shop by Features
Coin Purse & Card Holder
Crossbody Bags
Handbags
Waist Packs
Wallets
Lunch Bags
Backpacks
Toys & Hobbies : New Arrivals   Top Searches
Remote Control Toys
Stress & Fidget Toys
Dolls & Plush  : Shop by Features
Action Figures  : Shop by Features
Puzzle & Educational  : Shop by Features
Classic & Retro Toys
Novelty & Gag Toys
Musical Instruments
Outdoor Fun & Sports
Solar Powered Toys
Office Toys
Watches & Jewelry : New Arrivals   Top Searches
Men’s Watches  : Shop by Features
Women’s Watches  : Shop by Features
Sports Watches  : Shop by Features
LED Watches  : Shop by Features
Mechanical Watches  : Shop by Features
Couple’s Watches  : Shop by Features
Kids’ Watches  : Shop by Features
Pocket Watches  : Shop by Features
Watch Accessories  : Shop by Features
Unisex Watches  : Shop by Features
Men’s Jewelry
Fashion Jewelry
Home & Garden : New Arrivals   Top Searches
Home Improvement
Kitchen & Dining
Home Decors
Housekeeping & Organization
Home Textile
Garden Supplies
Pet Supplies
Home Gadgets  : Shop by Features
Bathroom
Party Supplies
Umbrella & Raincoats
Home Furniture
Health & Beauty : New Arrivals   Top Searches
Shaving & Hair Removal
Tattoo & Body Art
Makeup
Nails & Manicure
Hair Extensions & Wigs
Health Care
Hair Care
Skin Care
Beauty Care Tools
Outdoors & Sports : New Arrivals   Top Searches
Knives / Tools  : Shop by Features
Outdoor Recreation
Sports Clothing
Packs
Outdoor Apparel
Cycling  : Shop by Features
Camping / Hiking  : Shop by Features
Sunglasses & Sports Glasses  : Shop by Features
Fishing  : Shop by Features
Team Sports
Exercise
Footwear
Water Sports
Guns / Hunting Supplies
Other Sports Gadgets
LED Lights & Flashlights : New Arrivals   Top Searches
LED Flashlights  : Shop by Features
LED Light Bulbs  : Shop by Features
Smart Lighting  : Shop by Features
Indoor Lights  : Shop by Features
LED Strips  : Shop by Features
Headlights  : Shop by Features
Batteries  : Shop by Features
Chargers  : Shop by Features
Stage Lighting  : Shop by Features
Outdoor Lights  : Shop by Features
LED Accessories  : Shop by Features
Pendant Lights  : Shop by Features
Wall Lights  : Shop by Features
Automobiles & Motorcycle : New Arrivals   Top Searches
Car DVR  : Shop by Features
Car DVD Player  : Shop by Features
Car Electronics
Car Decorations  : Shop by Features
Car Repair & Maintenance
Safety car
Car Lights  : Shop by Features
Motorcycle Accessories  : Shop by Features
Baby & Kids : New Arrivals   Top Searches
Baby Gear
Baby Carriers & Backpacks
Baby Care
Baby Safety
Baby Bedding
Feeding
Potty Training
Kids’ Clothing
Office & School Supplies : New Arrivals   Top Searches
Office Electronics
Office Supplies
Pen & Pencils
Notebooks & Pads
Tapes
Stamps & Bookmarks
Painting Supplies
School Supplies
Desk Organizers
Other Supplies
Office Standing Desk
Appliances : New Arrivals   Top Searches
Cleaning Supplies
Home Appliances
Kitchen Appliances
Gifts :   Top Searches
Christmas Gifts
Thanksgiving Gifts
Birthday Gifts
Gifts for Him
Gifts for Her
Gifts for Kids
Gaming : New Arrivals   Top Searches
PC Gaming
Games Accessories
PC Components
Edited by: gearbest on 07/31/2017 - 23:52
Old-Lumens
Old-Lumens's picture
Offline
Last seen: 9 months 1 week ago
Joined: 11/04/2011 - 11:39
Posts: 7478
Location: Tyler, TX, USA

 

1.- You keep saying "stocking time" in the statement above. Where does anything on any item page, in your web store, show "stocking time"? I have yet to see it one time. What do you really call it and why not call it what it is instead of confusing people?  Is it called "Dispatch:Ships within 3-5 business days" Is that what you are calling stocking time??


2.- You do not stock items correct? I mean you do not have inventory? So you are just a reseller? You just look through the Chinese version of ebay, (taobao), over there and you look at what is out there, then you just put up web pages on items you do not actually have on hand, is that correct? We want to know, because when you say, 2-5 days "stocking time", you actually do not know do you? You do not know until you actually call the person who has the item to find out if they really do have them? So many times they might not show their real stock and you find they do not even have the item themselves. Is that true?


3.- You do not really ship the items yourself? You call the person who has the item and give them our shipping information and they ship the item. Is that not correct? So you have absolutely no control over quality and since the other person is only selling to you, they have no real concern over quality, since they are not shipping directly to you, but they are shipping to a 3rd party, is that about how it works over there?


You are consistently taking a month or more to get "free shipping" items to the customer. You need to find better ways, or talk to other sellers and find out how they do it, because you are one of the slowest sellers we have and you need to correct that problem and do it now, not next year, if you want to continue in places like this. We know from doing this for years, that about half of your month shipping time is "getting the item sent out". We know that, because we have been doing this for years and we have learned the hard way. Do not think that we do not know. 


Be honest in your answers here. I am not trying to cause hurt. I just want the honest answers. fdnh


My PayPal address: oldlumens (insert the @ sign here) gmail.com

My YouTube Flashlight Video Channel

The BLF Modding Links Thread 

http://imageshack.com/a/img922/1374/jQ2wdL.jpg

 

DanielM
DanielM's picture
Offline
Last seen: 2 days 22 min ago
Joined: 05/09/2014 - 01:31
Posts: 1804
Location: Romania

Old-Lumens wrote:
I love modding, but I don't have much use at all for flashlights in general.
garrybunk
garrybunk's picture
Offline
Last seen: 1 day 6 hours ago
Joined: 10/31/2011 - 09:25
Posts: 5887
Location: Johnstown, PA

I agree with O-L about shipping.  I think GearBest is one of our best sellers right now, but the slow shipping speed is really hurting you.  I am trying to suggest users on another forum purchase from you, but I have to do so with stating that the shipping will be very slow (that is usually a turn off). 

Also, I'm not sure why but tracking for my packages never seems to work, not even within the US.  I received a GearBest package yesterday (NL Post) which never worked in tracking.  The "tracking number" on the package was correct but was labeled as a "reference number". 

You could be a much bigger success getting these two things sorted out!

-Garry

eltorito
Offline
Last seen: 9 months 2 weeks ago
Joined: 10/20/2014 - 06:09
Posts: 48

How long does it get to answer a ticket?

Werner
Werner's picture
Offline
Last seen: 4 days 12 hours ago
Joined: 10/19/2012 - 15:00
Posts: 3677
Location: Germany

Sometimes 3days sometimes forever…

deathless
Offline
Last seen: 1 hour 18 min ago
Joined: 11/01/2013 - 02:05
Posts: 107

I’m trying to place an order but it’s not giving me a shipping method option. When I try to click “Place my order” a notification comes up saying “Please choose shipping method”.

gearbest
gearbest's picture
Offline
Last seen: 1 day 15 hours ago
Joined: 03/01/2014 - 00:55
Posts: 2479
deathless wrote:
I’m trying to place an order but it’s not giving me a shipping method option. When I try to click “Place my order” a notification comes up saying “Please choose shipping method”.

Then, it means products in the order have no avaible shipping method to your country, did you try to order battery

Liber8
Offline
Last seen: 2 weeks 2 days ago
Joined: 08/03/2016 - 11:43
Posts: 230
Location: FL

Has anyone ever received a bunk tracking number from a gearbest order? I ordered something like 3 weeks ago and the track no. doesnt work. GB doesnt seem to understand what i mean and just ask me if the light works. I wouldnt know since i dont think they ever shipped it.

Oops seems like the guy above has had this happen. Also the other guys theory is correct. I once ordered batteries from GB and they came from the czech republic. So odd.

lumenzilla
lumenzilla's picture
Offline
Last seen: 16 hours 15 min ago
Joined: 06/09/2015 - 04:18
Posts: 402
Location: DIY, Indonesia

Liber8 wrote:
Has anyone ever received a bunk tracking number from a gearbest order? I ordered something like 3 weeks ago and the track no. doesnt work. GB doesnt seem to understand what i mean and just ask me if the light works. I wouldnt know since i dont think they ever shipped it.

Oops seems like the guy above has had this happen. Also the other guys theory is correct. I once ordered batteries from GB and they came from the czech republic. So odd.

I’ve purchased several times from GB and most likely the tracking number works after 1-2 weeks from shipping date.

www.lumenzilla.com

hank
hank's picture
Offline
Last seen: 3 hours 13 min ago
Joined: 09/04/2011 - 21:52
Posts: 7109
Location: California
Quote:
You do not stock items correct? I mean you do not have inventory?

This seems to be true — at least, when I’ve asked specific questions about specific products that someone could answer by holding it in his/her hand and looking at it, they are unable to answer.

Nothing wrong with that. Just asking, as OL does above, for honest answers about how it’s done.

You don’t need to fool us.
Indeed, that’s usually a mistake.

tech
Offline
Last seen: 1 week 1 day ago
Joined: 12/03/2015 - 15:04
Posts: 305

@gearbest: First of all thanks for supporting the BLF community. All my orders came in really fast lately (under 21 days), but there is one aspect I would like to clarify and I hope it is ok to ask here.

Whenever I review an item on gearbest.com it is unclear how many points I will receive. All my reviews include pictures, longer texts and a video. But the points received vary from 10-xxx. Sometimes the points for the review are high (160+) and sometimes I only get 10 points for pictures, video and the text.

I have read the Ts&Cs on gearbest.com but I would welcome any further clarification here in the forum.

Thank you!

CSgearbest
Offline
Last seen: 1 week 3 days ago
Joined: 05/27/2014 - 02:21
Posts: 256
Location: Shenzhen

tech wrote:
@gearbest: First of all thanks for supporting the BLF community. All my orders came in really fast lately (under 21 days), but there is one aspect I would like to clarify and I hope it is ok to ask here.

Whenever I review an item on gearbest.com it is unclear how many points I will receive. All my reviews include pictures, longer texts and a video. But the points received vary from 10-xxx. Sometimes the points for the review are high (160+) and sometimes I only get 10 points for pictures, video and the text.

I have read the Ts&Cs on gearbest.com but I would welcome any further clarification here in the forum.

Thank you!

Hi tech,

Thanks for your attention.

May I know where you write the review? Please kindly PM me the link of your review, once receive, I will check and solve for you.

Thanks for your patience and kind support.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

Speed4goal
Offline
Last seen: 3 days 7 hours ago
Joined: 06/11/2016 - 13:03
Posts: 845
Location: Bay, St. Louis Mississippi

Liber8 wrote:
Has anyone ever received a bunk tracking number from a gearbest order? I ordered something like 3 weeks ago and the track no. doesnt work. GB doesnt seem to understand what i mean and just ask me if the light works. I wouldnt know since i dont think they ever shipped it.

Oops seems like the guy above has had this happen. Also the other guys theory is correct. I once ordered batteries from GB and they came from the czech republic. So odd.

I believe they drop ship items Eben though it says China warehouse on the website. I’ve never had one order ship from China. Ibe learned order a month out from what you need. A little over s week ago I ordered 8x NCR 18650ga and the tracking number shows chec republic. But it hasn’t shipped yet the number isn’t active. Its taken about two weeks before to be shipped and active but never three weeks as in your case. I had a order go missing for awhile. And they wanted me to wait 3 months for a reship even with insurance. Unless its a high dollar order I Skip the insurance now. It would take 4-5 months to receive my order by using the insurance claim

Liber8
Offline
Last seen: 2 weeks 2 days ago
Joined: 08/03/2016 - 11:43
Posts: 230
Location: FL

I use pay pal and its the shippers responsibility to show proof of tracking. So if it comes to that…

stephenk
stephenk's picture
Offline
Last seen: 1 hour 39 min ago
Joined: 01/30/2016 - 05:09
Posts: 946
Location: Brisbane, Australia

My most recent order was sent using Australia Post, and arrived in 2 weeks, which is pretty good. I think Gearbest’s shipping has improved considerably lately.

gearbest
gearbest's picture
Offline
Last seen: 1 day 15 hours ago
Joined: 03/01/2014 - 00:55
Posts: 2479
shipping method availability updating for battery




countrythe limited weight for per order
AT2kg
BE2kg
CZ2kg
CH2kg
DK2kg
ES2kg
GB2kg
FR2kg
HU2kg
IE2kg
NO2kg
NL2kg
SK2kg
LU2kg
PL2kg
PT2kg
IL2kg
RU2kg
UA2KG
MY20kg
SG20kg
TH20kg
HK20kg
TW20kg
JP15kg
US0.43KG
MILSPEC
Offline
Last seen: 2 weeks 12 hours ago
Joined: 10/12/2016 - 06:02
Posts: 475

wow. this looks bad, no more batteries for Germany, Italy or Sweden?
How come?

Mindaugass
Offline
Last seen: 1 day 16 hours ago
Joined: 11/22/2016 - 10:51
Posts: 138

gearbest wrote:
shipping method availability updating for battery




countrythe limited weight for per order
AT2kg
BE2kg
CZ2kg
CH2kg
DK2kg
ES2kg
GB2kg
FR2kg
HU2kg
IE2kg
NO2kg
NL2kg
SK2kg
LU2kg
PL2kg
PT2kg
IL2kg
RU2kg
UA2KG
MY20kg
SG20kg
TH20kg
HK20kg
TW20kg
JP15kg
US0.43KG

No LT ? Sad

Captainvideo
Offline
Last seen: 15 hours 51 min ago
Joined: 08/30/2015 - 11:52
Posts: 176
Location: CA

Why has Gearbest stopped shipping knives to USA?

Captainvideo
Offline
Last seen: 15 hours 51 min ago
Joined: 08/30/2015 - 11:52
Posts: 176
Location: CA

Why has Gearbest stopped shipping knives to USA?

fuzun
Offline
Last seen: 6 hours 17 min ago
Joined: 02/11/2017 - 13:37
Posts: 164

Hi,

I am from Turkey. When will you ship batteries and maybe knives to TR?

zeremefico
zeremefico's picture
Offline
Last seen: 2 hours 15 min ago
Joined: 03/27/2012 - 02:44
Posts: 1250
Location: Greece

Shipping batteries to Greece???

₪₪₪₪ ΟΥΔΕΝ ΚΡΥΠΤΟΝ ΥΠΟ ΤΟΝ ΗΛΙΟ ₪₪₪₪

My YouTube channel

Flashlights & edc gear

K40M F16

hank
hank's picture
Offline
Last seen: 3 hours 13 min ago
Joined: 09/04/2011 - 21:52
Posts: 7109
Location: California

This deserves an answer:

Tue, 12/02/2014 – 05:43
#2
Old-Lumens wrote:

Quote:

2.- You do not stock items correct? I mean you do not have inventory? So you are just a reseller? You just look through the Chinese version of ebay, (taobao), over there and you look at what is out there, then you just put up web pages on items you do not actually have on hand, is that correct? We want to know, because when you say, 2-5 days “stocking time”, you actually do not know do you? You do not know until you actually call the person who has the item to find out if they really do have them? So many times they might not show their real stock and you find they do not even have the item themselves. Is that true?

3.- You do not really ship the items yourself? You call the person who has the item and give them our shipping information and they ship the item. Is that not correct? So you have absolutely no control over quality and since the other person is only selling to you, they have no real concern over quality, since they are not shipping directly to you, but they are shipping to a 3rd party, is that about how it works over there?

You are consistently taking a month or more to get “free shipping” items to the customer. You need to find better ways, or talk to other sellers and find out how they do it, because you are one of the slowest sellers we have and you need to correct that problem and do it now, not next year, if you want to continue in places like this. We know from doing this for years, that about half of your month shipping time is “getting the item sent out”. We know that, because we have been doing this for years and we have learned the hard way. Do not think that we do not know.

Be honest in your answers here. I am not trying to cause hurt. I just want the honest answers.

gearbest
gearbest's picture
Offline
Last seen: 1 day 15 hours ago
Joined: 03/01/2014 - 00:55
Posts: 2479

Hi Guys, now we could ship knife to usa now @ Captainvideo

*******************************************
we will trying to improve our shipping method for battery and knife if we could do , if any new updating, I will updating here @fuzun

******************************************************
in old days , our stock system is not good, but now, you could see on the product page, it will give you the hint about the stock, in most case it’s precise , only for a few items have deviation because of the system date delay

we ship items by ourselves, we take the product from the supplier and stock them in our warehouse and then ship them out @hank

hank
hank's picture
Offline
Last seen: 3 hours 13 min ago
Joined: 09/04/2011 - 21:52
Posts: 7109
Location: California

Hey Gearbest, I’ve “unsubscribed” about five times so far to your advertising emails.
I’ve been using the “unsubscribe” link at the bottom of the email ads.

What does it take to get you to stop emailing?

hIKARInoob
hIKARInoob's picture
Offline
Last seen: 5 hours 36 min ago
Joined: 08/28/2016 - 08:15
Posts: 1963

hank wrote:
Hey Gearbest, I’ve “unsubscribed” about five times so far to your advertising emails.
I’ve been using the “unsubscribe” link at the bottom of the email ads.

What does it take to get you to stop emailing?

Same problem here Gearbest. First time I unsubscribed was like well over two months ago. I have unsubscribed over a dozen times by now…

ARsee
ARsee's picture
Offline
Last seen: 2 weeks 2 days ago
Joined: 02/19/2017 - 13:16
Posts: 554

I unsubscribed from their emails today.

Anything I need, I'll come here, or go direct to their website.

 

 

Streamer
Streamer's picture
Offline
Last seen: 6 hours 40 min ago
Joined: 12/01/2011 - 21:06
Posts: 3209
Location: TX

Unsubscribed ??? Oh hahahahahahahahahhhh…you’ve just supplied someone with an email address when you enter it thinking you are unsubscribing. Yeh, they MIGHT unsubscribe you (dream on) but who are they going to sell your domain too? I quit unsubscribing a long time ago. I use Email filters that Delete the bastards that keep harassing me with their SPAM.

ARsee
ARsee's picture
Offline
Last seen: 2 weeks 2 days ago
Joined: 02/19/2017 - 13:16
Posts: 554

No, I didn't.

By filtering, is my method of unsubscribing.

Don't wet yourself!!

Unsubscribed ??? Oh hahahahahahahahahhhh

 

 

hank
hank's picture
Offline
Last seen: 3 hours 13 min ago
Joined: 09/04/2011 - 21:52
Posts: 7109
Location: California

Remember — when you sign up for anything online that requires an email address, use one of the free throwaway email addresses
(or pay for one of the services that provides them — I recommend Sneakemail.com).

Then you know exactly who’s emailing you, as mail to that address gets forwarded to you.

And once the address gets sold to spammers, or stolen by them — you just cancel it and create a new one.

There’s a catch with the Chinese vendors — they’ll get your PayPal email address, and start using that.
So work around the problem (sigh)

Pages